"This company sent me an email offer for my phone. I accepted it and sent the phone in. A week later, they tell me it has a crack and scratches on it which I did not have when I sent it in. Then they offer me $100 less than the initial offer. I accept it just to avoid hassle. But then when the confirmation email comes, it’s even $50 less than the already lower offer. They are a bunch of liars and thieves. Do not do business with this company!!"
"The phone that I bought was locked because is was stolen or locked because of a delinquent bill. Gazelle knew this before selling it to me. I could not activate it at Verizon. Gazelle is accepting the return, but selling it in the first place is unacceptable. "
"Gazelle was fast and fair. My equipment was processed quickly at the price that was quoted and they promptly deposited my funds in my PayPal account."
"Highly recommend Gazelle for selling electronic equipment. Estimate was quick, they provide shipping box and postage, payout was as estimated and check arrived quickly. What more can you want?"
"Had a phone that was put in a case the moment it came out of the box (Otter box defender) It had 1 tiny scratch on the glass and one very tiny scratch on the back. Submitted as flawless but was at least lightly used. they didn't even offer me the lightly used price. dropped my original offer by almost $100. I read many other people with same issue, but figured there was no way they could get me as I knew the condition of my phone. STAY AWAY FROM THESE CROOKS !!!!"
"Bait and switch...Never use gazelle to sell your used items. Once they receive your item they will offer you less saying your item has too many scratches on it. I sent them a samsung phone in immaculate condition. They offered 90 dollars less than my offer. This is deceptive business practice and they should never be trusted. What a horrible way to conduct your business"
"Bait and Switch
Gazelle is a total fraud! I got an offer for a 4 month old iPad 10th generation, still with AppleCare+. It was for $311, which is basically equal to the selling price on eBay, minus fees. The iPad was immaculate, as it has been kept in a case, its entire life. After holding onto the iPad for over 10 days, I received an offer of $205, claiming that there were “an unacceptable amount of scratches on it. This is Gazelle’s business model— make a decent marketable offer, and then lowball the offer, claiming that the device is damaged. Read all of the reviews of Gazelle, before doing business with them. There is no phone number to discuss the situation; all there is offered is digital communication. Expect the “buy low, sell high” business structure from this unscrupulous company!"
"I placed an order for a used iPhone on Gazelle. I was informed by email several days later that my account had been flagged as fraudulent, so my order had been cancelled. I called customer service (30 minute wait time) to find out what had flagged my account, he was unable to find specifics, but thought it might have been a wrong address for my cc. He assured me that the order had been reactivated.
3 days later I had not heard from them so sent an email asking them to confirm the status of my order. 18 days later I received an email from them stating they could not reinstate orders. Will not use this company again"
"I had bought from Gazelle before and they were great, but now they seem to have fallen apart. I bought a used phone and it froze, because the preveous owner had not made payments. I spent hours with the support line, and they wouldn't take the phone back. Terrible experience, and a loss of money. Customer serivice is terrible. Very badly run company. "
"I tried to sell my ipad air 3rd generation and gave me offer of $204. So, I sent them my device in mint condition no damages or any scratches. Then they inspected my device and gave me $81 due to scratches! I emailed them so many time nobody get back with me none whatsoever. I called the customer service no luck always say will escalate but nobody cares. I asked what part of my device were the scratches the agent said she doesn't know. So, I know there's some mistake because my ipad has no scratches even 1 none. I don't know who's item they inspected i know its not mine. I hope they didn't send me other ipad that has scratches! That's wrong and illegal. I really don't trust this company worst customer services ever."
"Horrible experience. Sent in a perfectly working Galaxy S10 phone that had been disconnected from both Verizon and the Google account it had been associated with. Received a reply that the phone was still associated with a Google account and that it wouldn't make calls. Both claims were false. Offered me $2 instead of the original 44. I replied and explained why both claims were not true, and just got a form letter back saying I could request a re-inspection but no information on how to request. I had the phone sent back, did NOTHING to the phone, and sent it to Buybackworld. Their inspection verified that the phone was in excellent condition and promptly paid me their original $50 offer, which was better than gazelle's anyway. Never again."
"Tried to sell them my Samsung Galaxy S20 Note that was less than 2 years old. Phone looks and works like new. Gazelle originally offered $270 and I sent the phone. They emailed me back saying the offer had been "adjusted" to $26 because it was "still connected to my Google account, does not make a call, and has scratches". The Google thing was easily fixed in about 30 seconds, the rest of Gazelle's narrative is a classic bait and switch scam. Box ID PS47458808779, order SR06739900039. I sent the phone in the original box with charging cable and manual. They kept the box and manual, sent it back loosely packed without adequate protection.
The phone was in like new condition when I sent it, I have videos and pictures of it being boxed up. When I got it back, it had a slight mark in one corner of the bezel that Gazelle is responsible for. It's clear they dropped it or deliberately damaged it. The video and pics I took before sending it show ZERO scratches or damage. I tested the phone with TWO different sims(ATT & Verizon) and both worked perfectly, no trouble making calls. There are multiple reviews all over the internet alleging that Gazelle is claiming damages to phones sent in that had NO damage when they received it.
I had them mail back the phone, listed in on ebay and sold it for $238(item ID 115752091033). Based on my experience and other reviews I have read, it is clear they are making offers on phones they have no intention of honoring. The many reviews that buyers left stating phones that were advertised in "excellent" condition were clearly not, with all different kinds of damage, is further evidence of bait and switch.
Stay far away from Gazelle."
"It's very easy and rewarding to sell to Gazelle. They have everything explained, are responsive and quick. I highly recommend!"
"Ordered an iPhone 12 and received it relatively fast, however, the top speaker didn't work or sounds horrible whenever someone called me. The fact that the "30 point inspection" doesn't include checking the parts that make it a functioning phone is a little surprising. Also their website show reviews from this website and shows a 4.5 star rating when in reality this website has them at a 3 start rating. They offered a "discount and expedited shipping on my next transaction" but their process for that is simply refunding you the money and making you buy the product again, so not sure how they'll get me these discounts. "
"I tried to trade in a phone that I had purchased as a temporary phone while I waited to get a nicer phone. I purchased a brand new pixel 5 in October of last year, promptly put it in an otterbox and replaced it in December with my current phone. Gazelle offered me 100 bucks for my pixel in the reported condition and I accepted the offer. It took almost a whole week for my prepaid box to show up at my house.
About a week went by after mailing my phone in and I just received an email today stating that my phone is in poor condition from what they expected, because it is somehow "scratched up significantly" and they updated the offer to 30$. Total bait and switch scam company. Gives you a high offer with no intention of keeping it, expecting people to just take the crappy offer and not want to deal with the phone being shipped back again. Absolutely not, send me my phone back and I will recommend anyone stay far far away from Gazelle."