"I had two perfectly good items that needed new homes, so I did some looking and found gazelle was offering the most favorable prices for a service of its type. I am sure I could have gotten more had I sold these items on the open market, but that also has a way of opening a person up to a whole world if unwanted crap, so now I’m writing this review.
I take pretty good care of my stuff, so I gave both of my devices; an iPhone 11 Pro Max and an iPad Air 2 the highest grade available, as they both truly did look brand new. After review, I was told that they truly did look brand new and would indeed fetch top dollar! The checks arrived shortly thereafter and all was good. I have recommended gazelle in the past and continue to do so. Do your due diligence and check all sources when making transactions of this nature, and if you find a better offer, run with it, but if gazelle does provide the favorable bid in your situation, know that the rest of the transaction is going to go pretty smoothly!"

"A little slow on the shipping but so easy and great for reselling old devices!"

"This is the 3rd transaction with Gazelle. They are very honest with their appraisals. Each time they paid above the offer price. They value good used phones. Much easier to deal with than the other online resellers that I have worked with. Thank you Gazelle!!"

"Overall, I would definitely recommend Gazelle for selling your phone. It was easy and it was the highest offer I received. A few notes - it does take a while (overall it took about four weeks from ordering the shipping box through receiving payment - will take less time if you have your own shipping box but I did not). I would have appreciated some form of follow up - like email updates/text updates as the shipment travelled to them, was received, and was being reviewed. It is a big leap of faith to send such an expensive device to an organization you've never worked with before and I think those things would have helped give me peace of mind. "

"From start to finish, this was a great experience. They sent the shipping material, and the check arrived in the mail about 10 days later. "

"The process was easy and straight forward."

"great. thank you. will use agian."

" Sent them an iPad in excellent condition after they initially offered me $122.00.
Received a counteroffer of $65.00 from them because I was told the screen had too many scratches and it wouldn’t light up correctly.
Bogus claims and I’ve seen these same reasons and counteroffer of $65.00 from others filing complaints on other websites.
Took the money and ran knowing I won’t win this dispute."

"Same as another recent reviewer. If you read nothing else of this be sure to note your phone's serial number before sending it off. I sent a pixel 4a phone to them in excellent condition. I was told it was heavily scratched (there were none); three buttons were broken on it (there are only two both protected by a case from day one) and that it was not 100% functional and was offered $50 trade-in rather than $116. (Why would they offer anything if it was in that bad of condition?) I requested they return it immediately and became concerned that they might actually send me a different junk phone they had been looking at for my quote rather than my own. I called customer service and advised that I had noted my phone's serial number and so expected to get the same one back - was reassured I would and did. All this took one month. I mailed the original phone on or about Jan 10 and got my phone back yesterday, Feb13. I'm sending it to a different reseller with v good google reviews. I failed to do my homework on Gazelle before using them. Don't you make the same mistake. From all the reviews it is apparent that about 1/3 of us who use Gazelle get the bait and switch treatment. Why chance being one of them. "

"I turned in my old iPad Mini. It was in pristine condition, even returned it in the original carton. First, it took a long time to acknowledge that the unit had been received, even though the tracking number showed that the parcel had been received. I received another email informing me that the Gazelle offer was time limited. After several more days, I received email telling me to deactivate "find my iPad." I thought that i'd done this before I returned the unit--following directions on how to do this. Several more back & forth exchanges, and several more attempts. Finally reached a live human by phone who walked me through the steps. Finally, money deposited to my Venmo!"

"Received an online quote for a Verizon iPhone 8. Sent the phone in per guidelines. Received a review stating that is was not a Verizon phone along with indication that it was damaged, therefore the online quote was reduced by 60%. I requested that this inspections be revisited as this was a Verizon phone. I even provided an email from Verizon stipulating that the MEID on the phone they received was in fact a Verizon Phone and verified the match. Received no reply. After 10 days, I sent another request to have this phone reviewed. This time I did receive a reply stating they would have it re-inspected. Of course that review returned the same viewpoint. Only thing they did perform properly, is they did return my phone. The most interesting part of this, I sent this same Verizon iPhone 8 to BuyBackWorld. This phone was evaluated by them as a Verizon iPhone 8 with a Excellent rating. I am just glad I didn't let them Bait and Switch on me. Be ware!"

"I have used Gazelle multiple times when trading in smart phones. Never had a problem. Reliable. Fast. Fair. Will continue to use!"

"Gazelle is a very easy company to work with and provides extremely fair offers. I have now sold 4 items to them and on 2 of them they actually increased my offer once they received the items. I would recommend Gazelle to anyone interested in selling their Apple products."

"I agreed to sell my iPad Air2 to Gazelle.com for $127.00. I shipped the device on December 18th via the USPS box and shipping label provided by Gazelle.com The package was delivered to Gazelle. at 8:55 am on December 23, 2021 in LOUISVILLE, KY 40258. Over 6 days later, on Dec 29, my account showed the device as "awaiting_receipt". I chatted with a CSR who assured me that the device was in their warehouse and would be processed shortly. On Dec 31, I got the first of two emails from Gazelle stating that that "Find my iPad" needs to be deactivated. I followed the included instructions only to find that - as I expected - Find My Ipad was NOT enabled on the device. On 1/1 I again chatted with CSR to clear up any issues with the request to disable Find My Ipad. S/he assured me it was resolved. On 1/5 there was still no updated on my device so I called gazelle.com. The CSR assured me that the device was progressing. On 1/6 I received an email from Gazelle.com saying my device was "locked" (although I had confirmed several times that it was NOT) and that they could only offer me $66.00 for my device - nearly half of value we originally agreed to. So I called the 1-800 number again and after waiting on hold for over 30 minutes, a gentleman (I use that word loosely) said that he could not help me and that he would send the device back. So now, after multiple weeks, many chats/phone calls, and countless wasted hours, I received not $0.01 and I STILL don't have my device to resell."

"Decided to sell our iPhone 7+ for a fair price to Gazelle, whom I’d done business with twice before. USPS took a month to return it, after 6 weeks and calls I found it was received, sitting in their warehouse. Assigned a case number with a promise I’d here from someone in a few days, it took more calls several business days later to get confirmation of receipt, condition and promise of payment. Do I fault Gazelle? No, it seems to be the sign of the times. Businesses are short staffed, snail mail lives up to its name and shipping logistics are problematic. Welcome to the new normal!"