"I bought a Windows 11 Pro key from Gamers Outlet. I am running Windows 11 Home edition. I am completely up to date on my OS. They sent me instructions on how to upgrade:
1. Disconnect from internet.
2. Go into settings and change activation key. Enter generic Windows 11 Pro key - VK7JG-NPHTM-C97JM-9MPGT-3V66T (this is a known key).
3. Follow the prompts, staying disconnected from the internet (it's supposed to install Pro files at this point, but doesn't).
4. Reboot PC
5. Reconnect to internet
6. Go into settings to enter new purchased Pro activation key.
It does not update with any Pro files at step 3, so when I reboot, my system still shows Windows 11 Home with the same activation status I had before attempting the upgrade, so I cannot supply a new activation key. I try anyway, because why not? Of course, it doesn't work.
I had an email chain with Gamers Outlet, explaining every step that I did, that I followed their instructions to the letter. Each time I responded, I got a new person offering to help me. They asked me for screen shots of the error messages, which I provided. With each response of mine, I got a new person. Frustrated beyond belief, I went through the steps yet again, probably for the 7th time, and this time I took screen shots of my progress at each every step and sent them the images (no, I did not allow any personal information they did not already have). The last two "geniuses" that helped me merely provided me with the instructions I first received on how to upgrade. At no time did anyone that helped me indicate in the slightest that they were reading the email chain, to see that I was doing exactly what they told me to do. The last person who responded to me, as I said, just gave me the same instructions I was given to begin with, with no acknowledgement of my message that included all the screen shots proving to them that I was doing everything precisely as instructed.
Either they are completely incompetent, or at that point, sensing my frustration, they decided to play stupid and trigger me so that they could get their laughs in for the day. Regardless, it was absolutely the worst, most inept, unhelpful customer service I have ever received. It was only a $5 purchase. If they had made an earnest effort to help me, I would have a totally different attitude, but nothing in their interaction with me indicated that anyone was actually interested in solving my problem.
I have no doubt that the activation key is legitimate. The issue is that I cannot get my computer to the point of being able to use it.
Do not trust this website under any circumstances. If you have a problem with their product, you are on your own to solve it."
"The website was easy to use and has good prices. The seller was very responsive when I had an issue on my end. The issue was my fault, not the sellers."
"Software key and link to download supplied immediately. I posed a question with Support which was answered very promptly with very clear instructions. An excellent service which I will no doubt use again in the future. Nice one."
"Faced with some issue at the beginning, but the awesome member staff help me to solve my problem right away. Thanks you guys."
"I ordered from the Gamers-Outlet for the very first time and it was a positive experience. The customer support was fast and very much to the point. Will come back for more."
"always ready to help and quick to respond"
"I bought a product key and had trouble using it because I didn't read the instructions properly :p
I asked for support and they responded in minutes with accurate instructions on how to solve my issue.
I was doubtful at first, because I didn't know them and wasn't sure if they were genuine, but I'm happy I gave them a chance.
I am human, and real customer. "
"When I gave up on a problem, they contacted me to be sure the problem had been resolved. That set the stage for the resolution of the problem."
"The Support was giga quick and friendly solved my problem without a few minutes, the site itself is very good the prices are way cheaper than on steam."
"I purchased a Windows 11 Pro license key in order to upgrade Windows 11 Home on my new laptop. I didn't notice that the particular key I purchased required a clean install of Windows 11 Pro in order to function right away. I asked Gamers Outlet for assistance and was given instructions on how to first upgrade Home to Pro with a temporary key. The response came within 10 minutes of contacting them. The computer ran a few updates and rebooted a couple of times. Thereafter Windows indicated Pro in the about section and was asking for a new key. I inserted the key that I purchased from Gamers Outlet and it worked perfectly. I paid C$6.22 + C$0.71 transaction fee. This is completely fair in my opinion. This is also my very first time purchasing from Gamers Outlet and the positive reviews that I read online are spot on. "
"i bought a win11 pro, But couldnt activate it cuz of windows being a dumdum, But this Vincent guy from the site immediately helped me, like literally second to him replying to my request. 10/10 would buy again."
"at first the code did not work but they sent me a new one in e few mins."
"Very helpful in sorting a few technical issues. Great assistance from from their technical guy."
"I purchased an OS upgrade for a great price, but was having trouble installing it. I reached out to their customer support and they responded within the same day with instructions and images on how to navigate my issue. I was able to fix my issue in just a couple of minutes. Great customer support!"
"Servizio eccellente!! Acquisterò sicuramente altri prodotti
:)"