ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
4.72/5
Shipping & packaging:
0.00/5
Customer service:
4.14/5
Return/Replacement policy:
0.00/5


Verified
5/5

2024-05-12

Outstanding

"The came very quickly, and where a perfect fit. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-05-10

Best prices, quick shipping!

"Searched high and low for the best prices and these guys delivered! Thanks again!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
3/5

2024-04-30

Good parts, Helpful, ZERO people-skills

"Twice, I have communicated with parts personnel, both in-person, and over the phone. Where I was adequately assisted, the individual was rather rude, VERY impersonal, and acted as if I were inconveniencing them throughout the entire interaction. My wife was with me during the in-person visit, where I was inquiring about a part for our Tacoma. The guy with whom we spoke acted as if we were a bother. As she and I walked away she said to me, " boy did they just lose a customer." It made her quite angry that after spending the money we have at Fred Anderson, that just because you may be having a bad day, you should NEVER be that rude to someone wanting to spend more, paying YOUR salary. A few months later I still purchased part from Fred Anderson, but that was mostly due to its close proximity to our home. As I stated, we were assisted, got what we paid for, but feel a little as if we've been smacked in the face."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2024-05-10
A rep from Fred Anderson Toyota, FredAndersonToyota, has responded:

“Good Afternoon Mr. Ladd,
I was very dismayed to hear about the experiences you had in my parts department on your recent visits. I would appreciate hearing from you so that I may gather specific details about your encounter and coach my team to prevent this from happening again. Customer service is one of our highest priorities and our guests should have the best experience every time and are certainly not a bother. Please feel free to reach out to me either by phone at 919-571-5150 or by email ynewton@anderson-auto.net. I look forward to speaking to you so that I can resolve this issue.
Sincerely,
Yvette Newton
Parts Director”


Verified
5/5

2024-04-27

Routine maintenance

"Lee was friendly and knowledgeable!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-21

Smooth transaction

"Easy to use webpage. Love those sales."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
2/5

2024-04-16

Servicio al cliente en mostrador

"No me siento bien atendido en el mostrador por que no hablo inglés con fluidez, siento que al personal le incomoda que sea hispano, pero yo seguiré comprando y retirando en persona soy un admirador de la marca tengo amplia experiencia con toyota y acepto que no hablar el idioma sea un problema para la buena comunicación, gracias y saludos
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-13

Awesome

"It’s was wonderful. I just ordered the first time and it came in a couple days. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-04-03

Excellent Customer Service and Sales

"I ordered a bracket for my Tacoma, accidentally I clicked twice on the web and duplicated the order. I called and explained the error and the gentleman at parts corrected the problem without any hesitation. A few minutes later I had the funds back in my account for the duplicate order. After calling the next day to get a time frame on the part, he remembered me and told me the part will be sent out today. Very satisfying to know this dealership and parts department internet sales cares for its customers.
Thank you guys again,
Mike Segarra
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-03-28

Interior part order

"I ordered the driver side grab handle for my 2018 Tundra. The website was easy, the order process and confirmation was fast, communication was super and I received the parts within two days! A great experience.
The part does require a bolt and specialty nut. This comment is more of a Toyota thing than it is for Fred Anderson parts however for the cost I feel the hardware should have come with the part.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-03-10

Excellent service!

"Fast shipping and received quality parts! Highly recommend!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-03-06

Floor Mats on Sale

"Hard to beat Genuine Toyota Parts on sale from Fred Anderson Parts Department.
Great set of floor mats to go with my 4Runner. Timely updates after the purchase.
Always a good experience with Art and his team.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-03-02

Very competitive pricing

"Very competitive pricing, thank you. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2024-02-29

New 4runner

"Awesome. As usual! Brian Harrison was great. Second 4Runner he has sold me. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2024-02-25

Good transaction

"Online ordering was easy. FA Toyota price was better than others. Pickup was easy. Will certainly order from them again. Note: I almost never give 5 stars. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2024-02-23

First time with Toyota

"Great group of guys in the parts department. I am a first time Toyota owner and I needed to order running boards for my wife's Highlander. Anderson had the best price I could find. Not only a great price but polite and professional employees that value you as a customer. Anderson will be my first choice for any parts needs in the future. I only wish they had a dealership near Baltimore. Thanks again for the great service you provided."

Detailed Review Benchmark + -
Likelihood of customers making future purchases