"Boy did I learn a lesson here about checking into a company before ordering from them. If you've read anything else here, then you know the drill. Ordered over a month ago, no response to e-mails or phone calls, etc.
What hasn't been mentioned yet is that the guy has currently removed the ability to even log into an existing account! If you notice, there isn't a single recent customer review on the website, and that's why. Angry customers have been using the product review section as a place to complain when all other options have been exhausted, so I guess he decided to cut off even that outlet and try to save a little face.
I sent a new e-mail threatening legal action, which I do fully intend to make good on if I don't get a response soon. What a load of BS. I know there are literally pages of bad reviews here, but it's worth repeating: STAY AWAY FROM THIS SITE AT ALL COSTS."
"TERRIBLE customer service, placed order, paid, NO shipping info after 2 days! Wont return emails, no phone to call, etc. Stay away from this merchant!
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"Terry Waskowich is absolutely a riduculous businessman with no sense of running an online business. No calls or e-mails have been returned about my order and I have no idea what is wrong with it. Please stay away from this. This was a good place to order from in the older days. Terry cannot handle the business volume. There are other sites you can use. I am calling my credit card company to cancel this 'fraud' order.
Worst communication ever. No replies to e-mail or voice mail. They took my money and have not sent my order or even provide any update. Try to call them every day. Like I said, they were good before... now... no use ordering from them. They are not serious about their business. STAY AWAY - PLEASE!!!"
"I've had 2 different types of experience with Foundmy. One is absoultely great, while the other is absolutely horrible.
Let's start with the great. I've ordered items on multiple occassions and 1-2 days later they were shipped. Received the items in perfect order and had no problems at all.
Now for the bad. Placed an order and didn't get any updates for a week. I decided to e-mail them to find out if there was a problem. No response from them for 2 1/2 more weeks. Finally got fed up and filed a Paypal complaint. Towards the very end of the claim period Terry replied explaining the reason the order wasn't shipped was because I used an unconfirmed shipping address. That doesn't excuse the lack of communication. Had he simply contacted me to explain the problem I could have fixed it immediately.
So in the end here's how I see it. If you use a confirmed address with Paypal or the correct billing address with your Credit Card you shouldn't experience any problems or delays. If your billing address doesn't match or you use an unconfirmed address, don't expect Foundmy to contact you and let you know there's a problem. Your order will just sit in limbo until you take action."
"After reading tons of bad things, I still decided to try it because they offer in-country shipping. I have lost package before with cross border shipment (canada to us, some SOB cut a 1 inch hole on the bubble envelop and steal the content) So I decided I will never buy from canada.
They are pretty fast. I received my order in 3 days (USPS priority with signature).
One thing they need improve is that they really should use the priority mailing box instead of envelop. The product inside could easily get bent and damaged. I don't know why they did not use box since it doesn't cost more."
"Bought for $65 of DS gear. After waiting 20 days, I still didn't receive my order. Several kind e-mails asking for an update remain unanswered to this date. Terry Waskowich, who is the seeler according to WP, is just a dead beat.
Avoid this site by any mean, as I have now to battle w/ my cc company to get my money back."
"please stay away from this site for your mods,terry who runs this so called site has no heart he will take your money and will not send any orders that are overseas ,he thinks because you are so far away from him you won't brother tryin to get your money back .HE IS SO WRONG ,any time soon Terry will get a call from S.O.N.L which will close his site down and refund all the money he has taken from us, and hopefully he will be broke and cant buy all these fancy cars anymore that he shows of in, I lost $450.00 with this site don't do the same!"
"Everything went smooth. Very pleased.
Ordered on a Friday, got an order confirmation email, then a shipping notification email with tracking all on the same day. Got my product in the mail the following Monday."
"Had to file a report with paypal. This terry guy hasn't responded yet and only has a few days left until I get my money back.
I would stay far, far away. There are few good sites left. Do some research, use them while you can."
"Going on 2 months now and they still haven't shipped my order. They don't respond to e-mails and they took down the contact info page. I would not recomend foundmy to anyone."
"Immediately after I ordered my credit card was billed and confirmation to that effect was delivered to my email via ****@**** Within the email was a link to check on my order status...however, it was impossible to follow as foundmy.com no longer exists. He has clearly kept the email system functional while tearing down the website in order to keep everyone's money as he has done with mine. No order confirmation is forthcoming, nor is my order. He has had my money since I ordered as he is quite efficient at that part of the business. Given what I've learned of this company's practices over the last 5 to 6 weeks I've clearly picked the wrong company to do business with. If anyone knows his home address/personal info please post it here.
Supplemental: Some digging on the internet was able to turn up the phone number people in these reviews have been calling to receive a full voice mailbox. I called it at about 5 am Central Time and the owner picked right up. I was completely baffled. I asked what was going on, who shuts down a website for a week? This is apparently a technical problem with his servers and those administrating them in a remote location. It has thus been impossible to contact the company via its domain or for foundmy to honor any orders as their contents are inaccessible. Rather than promising me pie in the sky, the owner gave a worse case scenario of everyone receiving a refund via the third party payment services used to take orders. I have used this company in the past and this apt response is what I've come to expect. The store's clearly not been itself the last month, but it would seem the owner still is.
Final Update: It has become clear that Foundmy.com never intends to return to the internet nor to ship me my product nor to return my money. As such, this site's cautions regarding doing business with this merchant are moot.
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Orders from foundmy are now being processed, maybe not in the order they were received. An unfortunate series of events, most so for the owner of foundmy. Should be a decent store again once it's back to its usual self...still not though. At least orders are being filled. Not scammers."
"Crooks? Something is very fishy about that store, and now the website seems to have shut down. Ordered memory for the Nintendo DS, my credit card was billed, and then I haven't heard from them.
Will never use them again, if they come back up."
"TERRIBLE customer service, placed order, paid, NO shipping info after 10 days! Wont return emails, no phone to call, etc. Stay away from this merchant!"
"These guys are OK. I wanted to find a Canadian company to ship to me so I could receive the product faster. Their shipping guarantee says within 1-4 days. It took 6 days to get my confirmation and another six days to arrive (12 days total). The prices are great but they are a little too slow. I have already placed a new order with them and I will see how it goes.
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I would like to edit this review. I would like to say that I am extremely disappointed with my second order on foundmy. Not only have I had a lack of response, but it has been 12 days and they still have not sent my order. Poor communication and horrible shipping time. This is far from the shipping date listed. I probably won't ever buy from these guys again! I gave them a second chance and they only did worse! Horrible. I would not recommend.
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Time to update my horrible experience. It is now 28 days since I have placed my order. Yesterday I took the time to file a dispute through paypal. I wrote foundmy a message in the dispute asking for a refund. They finally decide to send the package today - Wait! Right after I filed the dispute. Great job foundmy. I would never EVER purchase from them again. I trusted their service after hearing all these praises from the DS-x people, but I guess they spent too much time kissing butt there. Really, saving 5-10 bucks isn't worth it. Horrible seller. Horrible communication. Horrible service. Just as good as scammers!
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It's now into September 12, almost a month and a half after purchasing my 2nd order. I received confirmation of shipping 2 weeks ago and I have not received it. On the foundmy website it seems as though they had cleared ALL history of my orders. After the dispute and pushing it further with paypal to investigate I have FINALLY been refunded. DO NOT BACK DOWN IF YOU ARE STILL WAITING. These guys are as good as scammers! THEY WILL NOT REPLY TO ANYTHING! So don't be afraid to take charge!!! They never replied once through the paypal dispute. Work through paypal and DON'T LET THESE GUYS GET AWAY WITH IT.
Final notes:
1) The money you save is not worth it!
2)Sometimes these guys WILL send but as you can tell, most times they will not OR it will take WEEKS
3) Yes, there are a ton of reviews from DS-X as they spent a lot of time LICKING BUTT there. Don't be mislead! I was and ended up having to wait two months to get my refund which had to be taken by force!
4) Weight the BAD vs GOOD reviews here. Al though there are good ones READ all the bad ones. The chances are you won't be satisfied. But on rare occastions foundmy does do its job... NOTE: RARE OCCASIONS.
5) Final note: AVOID THESE GUYS. Spending 5-10 bucks more is WORTH IT at another place. Do research! Don't be scammed by these jerks!!!!
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"Wow! I'm surprised to read all these bad reviews. Ordered an authentic Wiikey and wire kit on 06/19/07. My experience was very pleasant. Got an instant confirmation email, shipment notification email (w/tracking#) next day, and received my order in about a week. The chip could have used more padding, but the USPS envelope seemed adequate."