"I am a very picky online shopper, and not a very pleasant person when it comes to communicating with Customer support.
With Forzieri Maddalena was a great help, my order was not ready as fast as i expected, but she was really helpful and supportive. Thank you!
I got my order today as well :)
"
"Product alignment, the staff are nice."
"I have questions about customs charge and they would like to help out. Great Company!
"
"Amazing products, best prices and super fast shipping! I've done 4 seperate orders and service has been incredible. Thank you so much!!!"
"Will not lie, some of the reviews made me second guess ordering from them but im glad i went with my intuition. Not only did they ship my product on the same day they received the payment, When i emailed i got a response after less then an hour. Overall very happy with my new Furla bag and the great service,
Thanks!"
"More than pleased with mt order. I look forward to ordering again!"
"Purchased an item that nobody else had. Sent from Florence, Italy on a Mon. and it arrived on Weds.......unheard of, the fastest delivery ever. Exactly as described and I will be shopping with this site again!"
"This company is fraudulent. Do not use. Still waiting for delivery. Expensive and who knows what the quality is like because I never received the premium products."
"Customer support was extremely helpfull and my purchase was delivered on time, safely and beautifully packed. This is the best internet store i have ever shopped from, and believe me i have done a lot of internet shopping the last 9 years!"
"If you are ordering from Forzieri in the month of December be FOREWARNED the product will probably not be received in time for the holidays.
I ordered a Christmas gift from Forzieiri on December 6, 2016 and have now confirmed the product won't arrive in time for the Holidays. The product indicated on the website that it restocks in 3 business days. I've contacted customer service twice and was told they would be able to upgrade to express post and ship the item by December 20, 2016.
Unfortunately, it is now December 21, 4 days before Christmas and the product hasn't been shipped. I've confirmed with customer service that it will be shipped out the end of day December 22, 2016... just enough time to make it for a day or two after Christmas. Needless to say, I am extremely disappointed.
"
"I read some of the reviews addressing negative Customer Service and I had just the opposite experience. I received an Alviero Martini 1A Classe bag that was not my style. I was sent a return shipping label, the purchase price was refunded, I chose a new style and it was shipped DHL Express Delivery. This was all accomplished via email. I love the customer service and the quality of the items on their website."
"Be really careful when you shop with Forzieri.com, they published "Free Return" & "Customer satisfaction guaranteed" only to selected countries' customers. I didn't realize this until I made a so called free return as I only get refunded less than one third of amount paid due to return cost and custom cost deduction, which means I pay more than two third of price for Nothing! And the worst is, I requested for return this item due to the item was damaged. I emailed them to request for balance refund or exchange with same non-faulty item but they rejected my request and asked me to make new purchase pay for another same full price. How ridiculous is their customer services that they don't think of customer side just stand on their own unfair policy. I was really regret I made purchase with Forzieri.com and will never shop there again."
"I have received my order and it has been a successful experiment very good service and fast shipping with nice packaging ...very happy with my purchase "
" I would like to thank Forzieri and perfect manager Valeria Rossini for being so helpful, heartful and kind to help me get my Furla bag in time (in our country we had new taxes since 14th April so it was very important for me to get my order in time). Valeria was keeping in touch with me for 5 hours (online manager - use it if you have any questions! IT REALLY WORKS!) I ordered on Friday evening and guys were so helpful to ship the same day! I received my order on Monday and was so happy that it was before New Tax day. Despite the fact that Forzieri team was in hurry to ship (usually it takes 24-48 Hours to ship your order) , my bag was packed very nice and carefully! I'm very thankful and soooo loyal for you! I hope all you guys have a good luck everyday working in Forzieri! I really recommend to shop at Forzieri.com- best products and costumer service!
Best wishes, Veronica!"
"Hi - I just received my second purchase from Forzieri, and have nothing but words of praise for these people. The customer service is impeccable - I had a few questions and requests prior to making the purchase, and they were very accommodating and helpful.
The goods arrived beautifully packed (you almost feel like not unpacking them :), and in perfect condition.
I didn't have any experience with returns and refunds so far. Given the rather negative reviews on that part, I hope they will work on improvements.
Otherwise, I cannot wait to shop with them again - so far so good :)"