"Placed order online at 7 AM and paid for same day delivery. They called the following day after the funeral had started to ask for more information. Information that was included in the order! Unbelievable, do not trust them if you need a quick delivery!! You think for something as important as a funeral they would ask questions before the delivery day had passed???"
"I ordered flowers for my wife's birthday. They arrived on time, but were wilted and looked like they should have cost $5 instead of the $40 I paid. Customer service promptly responded to my complaint, but that's all I can that's positive about them. They could not replace my order with a next day delivery (the next day being my wife's birthday) and they refused to issue me a refund. I did receive 50% off and a $10 coupon. The coupon will be going to waste as I will never use this website again."
"I ordered flowers for my mother-in-law for mother’s day. The pathetic excuse for a bouquet was delivered on time. The stems were not cut to fit the vase, the TWO colored flowers in the bouquet were broken, there was no other filler to fill the space in the arrangement, and when I complained to customer service, they said the flowers needed a couple of days to bloom and gave no response to replacing or refunding. I’ll never use this site again and could not be more disappointed in their lack of care."
"I thought I would give this vendor a try, but it was a horrible experience. RIght off, I made a special request that my colleague would receive her birthday flowers by noon on her birthday. That is the whole point of sending them -that the person receive them early to enjoy them for the day. My colleague left work, and the flowers showed up late - 5:30 and were missing two balloons and some of roses were already wilted. I had spent $90 on this and it was very embarrassing. I tried to call their service number and I received a non-open voice mail during the hours they were listed as open. "
"Thankful that my flowers were delivered on time, because they do not have any Customer Services Rep. Only reason i know that is because I asked the person I sent the package to. I did not receive an email, I could not track the package, I don't have a receipt and if you call the 1-800 number, it says they are closed. They have been closed since Saturday and it is now Wednesday. It is hard to find a flower company online that has excellent customer service that delivers. Maybe need to try the local grocery store or florists. PLEASE DO NOT USE THEM....PLEASE!!! This company ****, badly..."
"I ordered 2 dozen roses in a vase to be sent on Valentine's Day. The recipient received a box of 2 dozen roses and a box of the vase. This means the recipient had to assemble it. I've never heard roses are unassembled on Valentine's Day and this was embarrassing for me. I contacted the customer service via email twice and no response and it's been a week now.
I will continue to find sites to post my review, because "
"This is by far the worst customer experience I have had. I ordered flowers early on a Wed, for delivery the same day. Later in the day the website said they "attempted" to make delivery but they were not able to deliver. I spoke to customer service and they said it will go out Thur am. As 2 pm passed no flowers delivered. I called again and was told the company has them out for delivery. I asked the agent for an approximate time and they said let us call and find out. When they came back on the phone they said the florist didn't answer the phone (ya ok)....Now here is the odd part. I got a credit for delivery and when they sent the bill all the taxes were in a totally different city and county from where I live. One that would never drive that far for a delivery. THIS COMPANY IS CLUELESS and a SCAM.
DO NOT ORDER from them! "
"My friend ordered a gift for me. It was to arrive on Saturday. On Sunday my friend called to ask if I received it. I told her no. In following up, they order wasn't delivered due to "weather", which is ridiculous, the weather was beautiful on Saturday. Then the delivery was changed to Monday, 10pm on Monday, still NO delivery!! Customer service is terrible. I called them and asked to talk to a manager and was told No. Do not order from here!!"
"I should have known to order from another florist when their web site had so many glitches on the mobile version that I had to switch to a computer. But stupidly, I hoped the delivery and flowers would be a different story. Not so. They left a confusing message with the recipient "we have a question" but when she returned their call, they couldn't help without the order number. (She's the recipient, of course she doesn't have the order number.) I call and they say they need to substitute some of the flowers in the arrangement I ordered, okay, not a problem. But the arrangement that arrived not only bore no resemblance whatsoever to the arrangement I ordered, I had ordered the premium version of a beautiful, exotic arrangement in a short modern vase and they delivered the cheapest possible flowers (daisies, carnations, astrolomeria, ferns) in a tall cheap vase. This arrangement looks like I bought it from the refrigerator in a hospital gift shop. Awful. I will never order from these folks again. "
" I couldn’t be more dissatisfied with the quality and the response to dead flowers being delivered. Exactly 1 week later there has been absolutely nothing done about a delivery that the flowers were dead basically on arrival. I wish I knew what florist you use coming out of the Wauwatosa Wi area. Very disappointed in such a large company. Within 4 hours of receiving the flowers they were brown and wilted. Tried to get them to at least say sorry. I have pictures. Needless to say I was embarrassed to have my name on this arrangement or so called arrangement of flowers. Will never use florists.com again. Terrible customer service as well as a terrible product. "
"I called their customer service line to fix my order and the lady on the phone was so nice and helped me fix the address very quickly. She was very pleasant and made the experience very nice and easy. I also got the arrangement and it came out beautiful for my mom. Thanks Florists.com! "
"Great company! The bouquet was beautiful and delivered on time (I chose same-day delivery). My mum loved the flowers!"
"Ordered an arrangement for a funeral... they never showed!!! And there is practically no way to call and speak with a human being until they decide to call you from your form fill out on their website. I am furious and better get my money refunded immediately."
"DO NOT order your flowers from this place. I put my order in 3 weeks in advance. The order did not come the day it was supposed to. I called and they said it would come the next day, it didn't come. I called again and they said it would for sure be delivered the next day; didn't happen yet again. So i called and got a refund. Literally, the worst customer service I have EVER received, "
"I ordered flowers for same day delivery for Friday on mothers day weekend. Checked email all day to track and nothing. No delivery Friday called sat morning they said one truck goes out to the delivery location once a day and my order was to late for Friday. But websites states if order is placed by certain time it will be the same day, which mine was placed before that time. Not only that but same day delivery only has certain arrangements you can choose from. Saturday again was trying to track package all day since no one was home and nothing. Sunday came around MOTHERS DAY i had to call AGAIN and they told stated they needed approval to use white lily flowers instead of yellow. Which at this point did I have a choice??? NO!!! But not once did anyone ever make any sort of attempt to contact me. Flowers came in Sunday with the Lily flower not even bloomed what so ever. Then the flower place they used was like 20 min away from delivery location so one truck a day going there did not make sense. I will never use this place or recommend it to anyone. "