" I ordered the card on a wednesday, i had a different shipping and billing address,they contacted me early thursday morning, and it arrived on friday. Very pleased with the price, product, and time. Wish they would notify you when they have shipped it and provide you with a tracking number. I emailed them for one and they promptly provided it though. Good company."
"Easy to browser site and very quick shipment. I ordered at 1pm and it was shipped that day. Received the video card today and it was very well packaged and works like a champ."
"I ordered the ATI Radeon 9700 Pro OEM card based on FTIComputers advertised price of $278 on PriceWatch.com on December 23. Because of Christmas Eve and Christmas the order didn't get processed until the the 26th. I went ahead and paid an extra $18 for next day delivery and received the card the next morning, Friday, on the 27th. I had talked to the sales department prior to placing my order to see when the card would actually go out because I knew I was up against the holidays and they were very forthright about it, and said I would get on the day I did. Cool. I can handle that.
When I received the package from UPS and opened it up, to my horror there was a Encore V.92 Fax Modem retail box in it with a bag of video connectors, software, and manual. I thought for sure my order had been screwed up. I was fuming! I had been burned in the past by some online retailers. So I got on the phone and started dialing FTIComputing's number when a little voice in my head said, "Check inside the box". I stopped dialing, put the phone back on the hook. Grabbed the modem box and opened it up. Behold the ATI Radeon Pro 9700 card was inside. Carefully placed inside an antistatic bag. I had not been screwed after all. Whew! FTI was concerned enough about the part getting to me in good shape and because it was OEM, they used an empty box to ship it in. Now, they could have used a plain box, but they saved themselves money - and ultimately me, by using an existing part box they didn't have to pay for. May I just suggest they place a sticker or something on it indicating that its just the box and not the part depicted on the box. Overall, a very good experience with FTIComputer and I will purchase from them again in the future. "
"Thought the ChainTech GeForce 4 TI 4200 I was getting was a good deal. Boy was I wrong. The card came dead on arrival. I had to pay an additional $10.00 to send it back. During the time it took them to get things sorted the price of the card dropped an additional $2.00 so that was ultimately $12.00 lost. The cost of which I could have originally just gone to a local store and gotten the next card up and saved about a months time."
"I purchased a Gigabyte ATI Radeon 9700 Pro card online. I don't think I received a confirmation email, but I may have overlooked it in the ton of spam I get each day. FTIComputer's website allows you to track your order and shipment - a feature I wish all online resellers offered. The video card arrived at my house today (7 days later). Works great, excellent product, and pretty easy transaction. I'd purchase from this reseller again."
"ordered parts and Sunday took especially care to check availability - all was listed as in stock. Shipping was stated to be within 24-48 hours both on vendors web-site as well as price-watch. >By thursday I had still not received anything and called the company only to be told they had not sent my order and would not get some of my parts until next Monday. I was never advised of the delays nor was a partial shipment sent.
I felt very uncomfortable with the way the issue was handled and cancelled my order, and I will never deal with the company again. "
"Found out about them through PriceWatch.com. Contacted FTIcomputer with some questions about a 400W Dual fan power supply; they were pretty helpful.
Ordered the supply, and quickly got and email order confirmation. Got the UPS ship notification the same day. Received the power supply in good condition and it seems to work just fine. I had a good experience with FTIcomputer and would order from them again.
"
"I purchase a Radeon 7500 from this company, the card description stated that the card had a DVI port. On arivel, the card had no such port and was just an LE version of the better, card. Attempted to get an RMA 3 times with the company and was refused. They insisted they had sent me the right card. They even changed the Web sites description of the card. I would never buy from them again!"
"Ordered a Chaintech GeForce4 TI-4200 (w/128 meg memory) on Tuesday Sept. 17. Arrived Thursday Sept 19. Installed it, works great. Would buy from them again."
"Cheapest Price on Pricewatch, product was exactly as expected. No problems, Ordered Geforce 4 ti-4200 on monday, recieved on friday by UPS. No problems, friendly sales team."
"I ordered my motherboard on Sep. 3 and after waiting 3 days for them to send it out I call them up. I was told that it was shipped, so I asked for a tracking #. after that I was put on hold for about 4 min and was then told that it was actually on backorder and I would have to wait till the Monday the 9th before it would be in. Monday came , I called and it sill was not in but was told that it will be in that day but later on. the next day I checked the website and it had been sent. 7 days later I received it and everything works. 6/10 for slow service."
"Ordered a Gigabyte RXP motherboard from them and updating emails. The only problem i recieved with them is it took 11 days to recieve my motherboard when it should have been there in a week. Would not recommend unless you dont mind waiting for your merchandise."
"In the middle of May I decided to purchase a GF4 Ti4400 from FTI Computer. The purchase was placed using a friend's credit card, so the shipping and billing address were different. They called and were unable to confirm the order, so on several occasions we unsuccessfully called the company before we were finally able to contact them and confirm the order.
That is when the waiting began. I checked the online order status daily and every time received the "in progress" status. After a week I tried calling the company, and was placed on hold for half an hour before I got tired of paying long distance and hung up. A later attempt yielded the same result.
At long last, I received an email from UPS on June 6th saying that the scheduled delivery was 6/10. Granted, there was an initial delay of several days due to the need to confirm the order, but it took them THREE FULL WEEKS to process and ship the order. I was unable to find out at any time during this period whether the product was on back order or out of stock, but I do know that the website claimed that it was in stock when I received it.
The video card itself was well-packaged when it arrived and was the correct item, but the delay was unacceptable. I cannot recommend this company to others."
"Shipping was quite expensive, about $60 for UPS Ground on a four piece order. I bought on the third of the month, and called them over a week later to find out why they hadn't shipped it. Turns out they were missing one piece of my order, but hadn't bothered calling or emailing me to let me know. So they finally ship out most of my order because I called them, only a week and a half late, and tell me they'll ship the rest on the following Monday. I call them on that Monday and they tell me they know the order and they already shipped it all. Later I find out they are wrong, because two days later they actually do ship the final piece. They were courteous and helpful, but when it takes over two weeks for most of my order - and *twenty-five days* for the final part of the order - to arrive, and they don't bother informing me at any point, and their shipping is expensive, well, let's just say I don't recommend them.
"
"Bought a Gigabyte 8IRXP mobo from FTI. I have no complaints against this company, as the motherboard was shipped promptly and the board was nicely packaged."