"This company is a fraud. They lie, cheat and have now stolen from me.
I purchased two books for a total of $220.00 on Biblio.com through the seller ergode books in two separate orders. the books I received were not what I ordered based on title and ISBN. when i called i was rudely told to email them pictures as proof, which I did. days later I received a response asking for me to provide proof which i did again and then they asked a third time. now i was suspicious this was a scam so i called the number attached to the email as it said to "call if I needed any further assistance" when i called again a rude person with a very thick accent told me i can only email them. I asked to speak with a manager and was told "No They not in" i then asked when they would be in and the reply I was given was "No" then "maybe tomorrow" so i called back the next day and surprise! no manager in. Finally after numerous emails and providing picture proof again I was emailed a return shipping label for wait for it.......... Amazon. i called and attempted to explain this was not an amazon purchase but was ridiculed and told to send it anyway. so i mailed the first book and it promptly was lost in transit according to ups. furthermore I was not allowed to open an investigation with ups as only amazon could and i should call amazon!!!! when I emailed this development to ergode i was told to open a claim with ups and send them claim number which i had already told them i cannot do. so i emailed them two more times and the last i heard was they are waiting for the package and will not refund my purchase until they receive it. Ups was kind enough to inform me losing these amazon return packages is "very common". this was a scam by ergode books to prevent ever having to refund my money for shipping a different item than what I purchased."

"I ordered two books as Christmas gifts in early December. I received my payment confirmation and after about a week, I called the company, as I never received a shipping confirmation (both books were in stock when I ordered). The first rep I spoke with told me that my package had been lost in the mail and they would be issuing me a refund. I asked the rep when they were planning on notifying me about that (if I hadn’t already called in) and they provided a vague answer. It was also suspect how the company knew they had already been “lost in the mail”. I asked if they could send me replacement books and they told me no, they weren’t in stock. After I hung up, I checked online and their website showed they had the books in stock. I immediately called back and got a different rep. This rep told me the books were actually not lost in the mail and had been sent almost a week before. I confirmed this multiple times and he said the other rep must have been mistaken. I asked this second rep for a mailing tracking number and he said they didn’t have it yet (even though the package had shipped a week before).

I kept following up via email for a tracking number and they kept telling me the package shipped the day after I ordered it but they hadn’t yet generated a tracking number yet (it had been almost two weeks now). I held out hope that the books (which were children’s Christmas gifts) would somehow arrive on time. They never arrived and on Christmas morning I received an email from the Company saying the books had in fact been “lost in postal transit”.

I would normally chalk this up to a one-off postal mix up if it wasn’t for so many other 1-star reviews from other customers who had the exact same fact pattern (refusal to provide a tracking number and then the package getting “lost”). This was compounded by terrible customer service every time I tried to follow-up.
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"This seller said that they sent my book and that "it got lost in the mail." I needed this book for class so I ordered it a month before classes started. I get an email two days AFTER classes began that my book was not coming and I could either get a refund or wait it out. I had other friends who ordered from here and never got their books. I. Am. Upset. "

"Ordered on Amazon. Said it shipped. 7 weeks later, nothing, no tracking."

"This company is a joke. Three months to ship a book that never arrived. When contacted the company has beaten around the bush, delayed refunding my money, and resorted to guilt tripping me about how they are a 'small business that can't take a financial hit like this'. Completely unprofessional and disgusting business practice. Clearly only exists to scam people out of their money when all they want is to buy a decent book. Don't ever buy anything from this company."

"My expirience is horrible I buyed spanish book and they send English book, when I tried to talk with customer service they speak mix language English and Indian imposiblle to understand what they talk about. never never again I will buy from them."

"Beware - if you purchase something from them you will likely not get it at all. But, they will make efforts to take your credit card information. You can expect to waste a lot of time trying to get a refund, and a lot of openly dishonest information. Once you get a refund, they will just relist the same book at a much higher price. See all of the other reviews of these scammers. Totally dishonest. This is why you should no longer use AbeBooks.com - this sort of scam used to not be tolerated on Abebooks.com now is totally supported and allowed to continue in bad faith. "

"They canceled my paid order of one of their books only to re-list it at a higher price days after author was announced as having passed away. When following up after 3weeks with no communication they claimed it “got lost in shipping” but refused to provide tracking number because “they never got one” and said they already checked with postal service (which you cant do without a tracking number) communicate about the order prior to being.

When i tried to press them for any means to follow up with the alleged lost package and pointing out their unprofessional handling of sale they called me names and wished me luck.

Terrible experience "

"The seller, Ergodebooks, has been contacted previously and continues to provide the tracking number assigned to the order. However, there were two items in the order:

Textbook, used: Panorama de la Langue Francaise: Méthode de Francais (French Edition) Estimated Delivery Date: Sep 2, 2019

Workbook, new: Cahier d'exercices (Panorama de la Langue Francaise: Méthode de Francais) (French Edition) Estimated Delivery Date: Sep 2, 2019

The bookseller only sent the used textbook, which arrived on 8/31/2019. The new workbook was not in the bag. I had to purchase the workbook from Amazon, which I did on 9/5/2019. And, Amazon sent the new workbook on 9/9/2019. Please see screenshot of Amazon purchase. Unfortunately, I did not review this bookseller prior to my purchase, but now I have discovered that this is a common occurrence with them, and leads to a rating of 1-2/5 stars. Afterwards, I immediately contacted my credit card company and filed a dispute for $47.03, the cost of the new workbook and delivery fees. I have submitted a negative review for this seller, in order to warn other consumers, but I realize that based on the previous reviews, and the way this situation has been handled since I notified AbeBooks, my only method for redress will be via my credit card company.

Eventually, someone will take the time to report Ergodebooks to the State of Texas Attorney General, who is tasked with investigating companies who use fraudulent tactics in dealing with consumers. Currently, I am a bit too busy, but I have discussed them with a friend who is a corporate attorney, and he seems interested. However, he stated that companies like this, even if gutted by the state, will change their name, and continue with the same tactics. I was a moron for not initially using Amazon for this purchase, but they did not have the most recent copy of the used textbook (2004) available. Lesson learned, as my instructor stated that the older version (2000) would have been okay. As an Amazon Prime member, I realize why Bezos is a billionaire. No company can prosper when they treat consumers like Ergodebooks does.

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"Do not give these people your money. Instead of what you paid for, you get lies and excuses. Don't be another victim of these scam artists"

"I wish I read the reviews here before I ordered from them. I paid for two very expensive books and only received one with the wrong ISBN. After 50 hours of dealing with them, I'm no closer to a resolution. They simply do not care and have horrible English skills. Avoid at all cost. Even if you think they have a copy of that rare book you are looking for, trust they do not. "

"Hi, I was looking for Tales of a 6th Grade Muppet series books for my little sister. They are out of print and hard to find. I found them on ErgodeBooks website and they had the best prices for these books of anyone. The books stated they were used and in good shape. We ordered the books and got them super fast! All 3 books looked brand new and like they had never been used! I was very happy with my purchase and I will be ordering from this site again. Thanks, Katie"

"I had the same problem as many other people in here. I've been searching for a book I needed for a project for a long time. I saw they were selling it through Amazon, and I bought it (I now can't believe how it's possible for them to have so many good reviews there, I guess they pressure people to erase the bad ones). Book bought, tracking information never arrived. I've waited for more than a month and nothing arrived. Where I live I always get packages, it's very rare to have one lost. I decided to contact them to see what was going on and they fastly assumed that the book was lost, and, I must say, they refunded me fast. Eventhough after some days I was thinking about the whole story and I found it a bit rare, so I've checked again for the book, and surprise, they were selling the book at 3 times the price I've paid. They never sent the book to me. I've contacted them, and like many other people here I've just got lies and automatic replies. Now they say that they don't have the book, that's a listing error, come on, who believes that? and easily I can see they are selling it in other platforms. I left a bad review on Amazon and they have been asking me to remove it, what I don't plan to do. What annoys me most of this whole process is that they treat you as an idiot and they don't stop lying. I'm sad I didn't decide to check for more reviews online before buying, because it's clear that they have been doing this for a long time now. I already opened an incidence through Amazon but I don't know if this would have any effect. I really hope all these cases and bad reviews help someone to avoid having to deal with them. "

"This store is finding books for sale on websites that have poor Google presence and reselling them at a high markup. Unlike many of the reviewers here I did receive the rare book I ordered with an invoice from the actual bookstore (which looks nice and may get my genuine business in the future). It appears that Ergode Books didn't get around to placing my order with the legitimate store until the following day, which might explain why so many orders go unfulfilled. Nevertheless, when you actually do get what you paid for at Ergode Books, the original invoice gives up the game. This company made $25 off this middle-man scheme from me."

"I had a similar experience to other people who posted reviews here. Ergodebooks said they shipped my book the day after I ordered it, but then it never arrived. I asked them repeatedly for a tracking number and not only did they never give me one, they wouldn’t even reply to my asking for one. They never once even said the words ‘tracking number’ in any of our emails, and even after I told them that I thought it was suspicious that they seemed not to want to give me a tracking number, they still wouldn’t refer to one. Clearly, they never had a tracking number, and although they did wind up refunding my money, I feel really uncomfortable about the whole transaction. Who knows what they’re actually doing with my personal/ financial information. I mean, why else would they refuse to give me a damn tracking number?!"