"I ordered Earl Grey loose leaf tea and golden syrup. Both arrived in a securely packaged box. The tea is really wonderful, which I am thankful for as it is hard to find quality loose leaf tea here. And with the golden syrup I can make some of my favorite Great British Bake Off recipes.

The shipping is not quick. In these days of Amazon we have become spoiled with instantaneous shipping, but I am happy to wait a bit longer while supporting a smaller business.

Thank you!"

"Last year, order hung in "suspense" after the 10th customer service rep. Ordered Thanksgiving Day, rec'd ordered week before Christmas. Order short and was billed for all. Tried to get a refund for what was not sent, gave up after several attempts. This year, tried again. Started emailing & calling after 1 week of order not being filled. Oh, now my product is out of stock...not when I ordered it. Ordered fulfilled hours after nasty calls. Billed in full even tho on back order. HELL NO, not again. Never.Ever.Again !!!!! Don't do it. 2 yrs in a row."

"Ordered an advent calendar on the 29th November and paid for express shipping (two day). They sent it on the 4th of December and it will only arrive on the 7th. Emails to customer service went unanswered. Hold time is TWENTY MINUTES. Horrible company do not do business with them."

"My teapot came so quickly and was exactly what I wanted. The quality is very nice and I look forward to buying other teapots from The English Tea Store! "

"I've been buying from this company for many years and have never had a problem with the products or service. They are amazing. My teapots and serving pieces make a beautiful display are overflowing the space in my curio cabinet. The tea, serving pieces, accessories and food from across the pond are the best I can find without making the trip myself. Thank you, English Tea Store, for your Great Products and Great Service!"

"My stepmother just loved her tea wallet and she has always wanted one the tea was great "

"I placed an order on 9/9/18 and it still hasn't arrived as of 9/28. I've been on hold twice with the company for 20 minutes. No one has a clue where the tea is. I sent an email to customer service as well four days ago. Nothing. WORST COMPANY EVER. This is why people use Amazon.I wish I could give them a ZERO."

"Ordered on Aug 31 tried to track and was told on 05 Sep. some tea backordered. After holding 26 minutes, Customer service told me to drop that item and reorder with expedited shipping. Did that although I would rather have cancelled the original and reordered which apparently was doable. Not sure why seeing it hadn't shipped. But paid again and checked five days later (again holding for 24 minutes) and was again told something else was back ordered and the shipment had not been processed. Then got disconnected and had to sit on hold for another 20+ minutes. I really like the option of tea samples but probably won't use them again. "

"Have ordered 2 times. First time my order took forever. Got the tiered trays and they were crooked.... 2nd order was for tea that I have been waiting a week for them to ship. Ridiculous. Now I have been waiting 2 days for a response from them. They do not allow cancellations because of how quickly they ship.... yeah right. "

"Though I love the products sold by the English Tea Store, i never received my order. Customer support was unreachable by phone or via email. Only way to resolve is by disputing through PayPal "

"I'd had pretty poor xperience with this company before as regards delivery of the ordered goods. It took way too long. I should have learned my lesson.

I ordered again over a month ago. Everything I ordered said it was in-stock. Then, one item miraculously changd to 'back-ordered'. A month later the item changed to in-stock and everything said in-shipping process. Which was complete fantasy as it turns out. \

I called them, they said the order would be shipped soon. The next day, another different item changed to 'back-ordered'. At that point I was done with this BS. Cancelled the order and asked for a refund.

I WONT be using the company onlinestores/englishteastores again."

"The company charged me 23.69 for 2 day delivery when I qualified for free shipping. They would not change the mistake which I tried to promptly correct after I received my confirmation email and then they delivered my order 6 days after the fact!! I spent over 30 minutes plus waiting for a response from a real person every time I called. And, when I did get through I asked to speak to the customer service representative's manager and as yet have not received a phone call. Please consider your purchase before buying from the English Tea Store."

"I used to love the English Tea Store, but they've just been getting progressively worse for delayed orders. The free shipping at $50 means they wont ship an order if any part is on back order, but their site does not give an accurate impression of what is or isn't backordered. The first you'll know about it is typically when 10 days after ordering, you start to wonder where your order is, and check the online status. Of course that's not going to give you an honest answer to when your order will ship, just that it wont be shipping today. This has led me to cancel a number of orders because they've become so delayed that I've either been forced to source teas elsewhere, or I'm worried that by the time the items actually ship, I might be out of town. Even this would be just an annoyance, if cancellations didn't involve calling their help desk. Guys, I have better things to be doing with my time.

Be honest about your shipping times, be honest about your stock. If you're going to miss the boat, a courtesy "your shipment is delayed email wouldn't go amiss." Finally, let me cancel my order online. Fix that, and I might come back, but otherwise I'm done. "

"Ordered more than 15 days go. System says I don't exist. All emails are ignored. Been on hold for more than 45 minutes waiting for customer service. Can see payment has been taken. Will likely have to dispute it with credit card. Worst customer service ever. Will never shop with them again. Wish I'd read the other reviews."

"I ordered 4 items for Mother’s Day on April in April and my paypal account was charged the full amount of $56.10. I never received any of the items. In May I received an invoice asking for payment of $56.10. I checked with Paypal and they confirmed that payment was charged to my credit card on April 3rd. I sent a note to customer service telling them how frusrated i was. I received an automatic reply saying i would get a response within 24 hours. Nothing. Today i got an email asking me to write a review to receive a discount as a valued customer. So here is my review. I am out $56.10 and never received my items."