ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


5/5

2012-09-06

"I recently bought the 2013 Lexus GS 350 and was in the market for some sophisticated sleek rims. I was intrduced to Vossens and fell in love with the concave look- So I started my hunt. As a female with little experience about rims and tires (outside of knowing what I like)I was so extremely fortunate to find my way to Element Wheels and placed that call all the way to Arizona- I spoke with Robert who was patient and answered ALL my questions thoroughly- never once was I made to feel as if I didn't know what I was looking for- he sent me emails with options, different pricing, different looks, colors etc. I called him back a number of times, and he was just so helpful- I felt comfortable and at ease, as if I was speaking to a big brother guiding me to make the right choice FREE OF PRESSURE- which was essential! Not only did I save hundreds with Element Wheels as opposed to my local Miami distributor, but I got my wheels the very next day, even though I placed my order after 5:30pm the prior day- it was such a smooth process- My wheels are fab! My ride is sleek and sexy and I'm super happy with the services I received. I definitely recommend Element Wheels to EVERYONE in the market for nice tires and rims as well as friendly, professional staff! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-05-15

"I was trying to get a set of wheels that were not regularly seen on a Mustang before. I went with elementwheels to start because they had such a large selection to choose from. They also have a fitment calculator to do the best they can to make sure the wheels you buy are going to fit. I finally found the wheel I wanted, but was unsure of the fit so I called them. They were very nice and enthusiastic on the phone and even went so far as to contact the manufacturer to discuss fitment. Went ahead with the order and got the wheels in SUPER quick delivery from across the country (5 days from time of order... shipped same day!). Had some problems during shipping and I was nervous about what would happen next. There was no need for it... they were extremely helpful in resolving those issues very quickly. I cannot say enough about how pleased I am with my experience dealing with this company. This is the kind of service you SHOULD get when spending money at this level. A lot of shops seem to have forgotten that parting with money like this is not easy. Element wheels knows how to treat a customer! I need more stars in the survey! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-05-08

"Robert/Element Team,

I should have called Robert in the beginning. I read a bunch of great reviews online specifically about Robert and was very pleased that he answered my call when I finally got around to calling. I had a few questions about what tires to select for my new wheels, lips size, staggered vs. non-staggered and so on. He was extremely confident in reassuring me that my wheel selection would be best with a 265/30/19 on my rear wheels. He also agreed on a much lower priced tire package considering my driving conditions in TN. Top notch service and expertise. AND, he always gets back to your emails promptly! Thanks again, Robert!

Jay B. – Knoxville/Sevierville, TN
’04 BMW 325CI
Fronts: 19x8.5 Roderick RW2 Cinque Black/Machined Chrome Stainless Lip
Rears: 19x9.5 Roderick RW2 Cinque Black/Machined Chrome Stainless Lip
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-02-14

"I just wanted to inform you of an employee you have there at Element Wheels. His name is Rob C and this gentlemen helped me tremendously in purchasing the wheels I wanted. He didn't push his product very hard to where it felt like I was getting rushed into a purchase I did not want, he was patient very helpful in finding info not only on my car but on the best product in my budget. His customer service and product knowledge I was extremely impressed and very confident that he would sell me the right product for my car that fits. I order the rims and I'm excited for them to arrive. I just want to end this by saying Rob C. is an awesome employee and Element Wheels should be proud to have an employee like him. I will tell all the people I know who are in to cars like me to purchase from Rob and Element. Thank you and I look forward to receiving mu Avant Garde M310. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-02-07

"Element Wheels, wanted to take this time and THANK YOU again for everything !! My order was processed with one phone call & had my special order in just days. I ended up not needing the wheel locks & nuts & you let me return these with no worries about getting my money back for these. I have you booked marked for all my future wheel buy's.

Mike NC
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-02-05

"Robert & Element Team

I can’t begin to Thank you guys for the excellent customer service you provide. This coming from a 1st time truck owner and 2nd time after market rim purchaser. Robert you did a excellent job helping me pick out my new rims. I came in with an idea of what I was looking for and you drove me in the right direction. I must say your stores exterior/interior setup along with the staff were very inviting. You guys have a huge selection to choose from and your no hassle, informative approach was to my liking.

After my purchase I was expecting my rims no later than the following week after purchase but to my surprise they arrive within the same week waaay sooner than expected.

The install time seemed to go by pretty fast with Netflix at your disposal. Thanks Ryan I’ll have watch all of “Ip Man” now LOL!!. Over all great experience, my rims look SICK on the ride, and no sooner than I parked at my job I received complements on them. You got a customer for life.

“5 STAR HIGHLY RECOMMENDED”

Derrick S.
09 Chevy Silverado LT Ext
22 x 9.5 Elite Carnal Gloss Black (HUGE CHROME LIP)

THANKS!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-01-06

"Excellent service from Robert, Ryan, and the entire Element staff. Much better experience then with another wheel vendor based in CA that proliferates the web. Anyway, will continue to purchase auto gear from these guys as well as recommend them to friends and associates. They are true professionals!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-12-22

"Profesional Customer Service , Super fast shipping, low prices This Guys are the Best"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-12-16

"Great company to do business with. Robert made himself available to answer any and all questions that we had prior to our purchase. Our shipment was packaged well and arrived safely when promised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-09

"I would like to thank the gentlemen at Element for helping me decide on wheels for my new Mazda Miata. I am extremely pleased and will now ask them to help with my 2009 Dodge Charger.
They are great to work with and I couldn't be happier.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-10-11

"This is the second time I have ordered from Element and they have been excellent both times! The first time, there was a question about fitment and they personally called me to make sure I would be getting the correct wheel. Their free shipping and low prices are awesome as well. All the great qualities that will keep me coming back to Element for years to come!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-05

"Robert demonstrated real professionalism toward any concern I had on my purchase. He took the time to answer all of my questions in great detail. His product knowledge pertaining to options, weights and wheel offsets surprised me. Thank you Robert! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

1/5

2011-09-16

"small time company with low inventory, ordered wheels and then they refunded my money saying they didn't have the wheels. Why was it still on their website then??? This was after placing another order that they didn't even respond to. Just pay a few dollars more and buy from a reputable company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-08-08

"I ordered a set of new wheels and tires from Element on July 14. They arrived quickly and safely and look great on my wife's new Porsche. The service that I received from Element was first rate and the pricing could not be beat. I highly recommend and would buy from them again.
Thanks!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-06-26

"I bought a set of 4 HELO wheels from element wheels for my chrysler 300C HEMI in Switzerland. Rob was responsible for my order. After the wire transfer, it didn't even take a fortnight to ship the wheels to my home address in SWITZERLAND! The wheels fitted perfect, no transportation damage, everything was just top! I'll recommend ELEMENT WHEELS to all my friends!
Thank you Rob - YOU ARE THE GREATEST!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A