"I ordered a case on their website. They charged my Credit card. I then cancelled the order and was told my refund would appear in 2-3 weeks. Still have not received refund."

"Do NOT conduct Business with them! They charge your credit card immediatly and then there is a black hole of nothing.. Calls and emails were not answered... My advice: Just stay away from them..."

"Update: I sent an email to every email address I knew they had and demanded that I get a reply to my email in them and they said they credited my card today as if they did it before I asked them too... and said it would only take a day or 2 to show up... LOL what a joke

Ok, these guys are rediculous, they have shady business praticies and I had to cancel my order for memory after being lied to several times then I was told it would take a month for my CC to be credited... i said it only took 2 days for you debit it... now why a month? ... more lies... i cross referenced and asked different questions to different people and the same questions always getting an equivocal response....
there is no point in me writing all this... the bottom line is
DO NOT BUY FROM THESE PEOPLE NO MATTER WHAT, THEY LIE AND THEIR PRODUCTS ARE ALL GENERIC AND QUESTIONABLE IN ORIGIN!"

"I purchased a SODIMM from these guys for my laptop. The memory was advertised as a major brand. It was not. Took over 10 days to ship the item. Memory was bad. Got an RMA after holding for 30+ minutes. Sent it back, it's been over a month still no refund. DO NOT BUY FROM THESE GUYS!"

"DO NOT BUY FROM THESE PEOPLE!!!!
They do not ship the product ordered. I ordered Diamond Supra Max modems and received Motorola's. I called about returning them and they e-mailed an RMA, and I would have to pay shipping fees, and a 15% restocking fee (which they never mentioned). When I phoned and asked about there policy they said "we can make suitable substitutions" as per the terms and conditions.
It does not state such terms.
I have nothing against Motorola and will keep the modems.
But, I am warning all future comsumers. DO NOT BUY FROM THESE PEOPLE. YOU WILL BE SORRY!!! "

"Their price for the hard drive was excellent, and it arrived in good condition, that is where positive ends. They advertised that the item would ship in 1-7 days so I paid $30+ for overnight shipping. They also advertise that they do not proffit on shipping. The drive shipped out 13 days later via 2ND day air. Now they refuse to refund the difference in shipping cost. Could not imagine ever doing business with Edge again. BTW they have many BBB complaints and have changed their name a few times.
"

"If I'd come here first, I probably wouldn't have made an order with them. I must have gotten lucky since I didn't have any problems. I had my computer case in 7 days. YMMV."

"I rarely get burned because I always check businesses out before I buy -- online or otherwise. However, since placing my order the BBB has down-graded Edge Micro Corporation's rating to "UNSATISFACTORY" and I found several other sites that gave them poor to terrible reviews -- this site among them.

The only communication from Edge Micro has been an auto-responder, sent immediately upon submitting my order. It spoke about several excellent customer service oriented features on their Web site. Technically, the features appear to exist. Unfortunately, the company does not seem use these communication tools.

Before I purchased I saw that it would be five to seven days prior to shipment. I am willing to wait for a good deal. So, I patiently waited and watched their site for status changes. There were none. Finally, on the seventh day I noticed the "Tracking #" column went from blank to a link named "EXPEDITED." Naturally, I thought this was great! I followed the link to the UPS tracking page but there was no tracking number. The word "EXPEDITED" was in the field where the tracking number belonged. Hopeful, I pressed the "Track" button -- thinking there could be some hidden code that would make the query work. No luck though.

Since then, I've called and emailed them twice each. Only a recorded message answers the phone and there's been no response whatsoever to my eMails -- not even another auto-response.

I'm placing a complaint with the BBB and CNET Shopper because it was their link that took me to this company in the first place.

Beware! Don't go to Edge Micro regardless of how good the price sounds. I'm fairly confident that if my purchase ever arrives, and it's what I've ordered, it will work in my intended application. However, from what I've read elsewhere, they have problems delivering what is ordered and then they have many hoops for you to jump through (requesting an RMA, waiting for the RMA, verifying the incorrect merchandise was actually sent, and the list goes on). I'll let you know . . .
"

"I can say this was the fist and last time that I ordered from this company. As I found out, saving a few bucks from them isn't worth it since you are very likely to receive 0 customer service and are very likely to receive a deffective product.

My order included a MB, RAM, HS/Fan, CPU, and sound card. First, when placing the order over the phone I was inquiry about the available HS/Fan combos. I stated that I could go elsewhere if something wasn't available to cool my Athlon XP 1600+. The rep assured me that the HS/Fan combo would be fine and even help if I OCed. Well I received the HS/Fan and I could barely keep the temps under 90C. Installation wasn't a prblem since the heatsink itself was extremely warm and the fan couldn't keep up. I later found out that they set was not capable of cooling the cpu. Second, I also found that the ram was defective and I replaced it with Crucial before returning.

I returned the items within the time period and I really didn't care about the restocking fee at the time since I felt the company was shaky and anything is better than nothing. The 2 items where returned within 14 days and confirmed by UPS. After 30 days I still hadn't received a credit so I placed various phone calls. For the next 5 months I placed various phone calls and emails and finally in at the end of March I received the credit.

My advice, avoid this company and go with someone else. Customer service isn't helpful and no one should take 5 months to credit someone."

"like many of previous comments - bought memory that was advertised as very cheap on pricewatch, was sent the bad (or wrong) memory, complained and wanted to just get the right memory, but was told that credit card would be credited but it never was (now 3 months after the fact)."

"I ordered (1/25) a P3 1.1 Gig processor and my card was immediately charged (not an authorization, a charge) and then waited for over a week for the item to ship. The day after my order, their pricewatch listing went up by $10, then went farther up over the course of the week (and changed status to phone order only). When I inquired about my order, I was told the processor was no longer available from their supplier, but they continued to edit their pricewatch listing and still have it listed (as of this comment). Inquiries on the 4th of Feb had one CSR telling me they were still trying to get the processor and another telling me to call them to work this all out. I was told on 2/8 that they would refund my credit card, but that didn't go through for nearly a month (3/01) which is the next billing cycle for me.

Consider me confused by the different responses from csr's, posted (and subsequently updated) availability statuses at the time, and the fact that they can automatically _bill_ my card for a processor that never was available yet not refund for a full month. I was tempted to take them up on their phone order only to see if they didn't want to fill my lower price order, but didn't want to upset the company that already had the money for 1 CPU in their pockets."

"This memory module I ordered is reportedly for a Dell Inspiron 5000 Notebook computer which is what I ordered it for.

I removed the memory from the static package (wearing an anti-static strap) and place the memory into the PC correctly. I am an A+ certified Comnputer Services Tecnician and followed appropriate precautions and methodology.

When I turned on the system I get an "ERROR - 0232: Extended RAM Failed at offset: 1A". After which a blank screen.

The PC will not boot up with this memory. I tried with this module alone, and with the original 64MB module. It plane does not work.

I replaced the original memory and everything with the PC itself is fine.

The memory module is defective.

I asked for a refund of my money and they want to charge a 15% restock fee AND make me pay for the shipping back to them. Heck, all I did was buy some memory and they nmake ME take the time to repackage and send back to them. THey also make me PAY for sending a defective product back to them - then charge to probably ship to someone else (they restock defective products).


I tried to talk with a Manager or Owner, but there was no manager on staff accordiung to Becky on the phone. Manager name is reportedly Brian Bane.

BEWARE - not worth the few cents of savings - especiall when adding the cost of reshipping and the time associated with it.

Getting and RMA is also a hassel. You fill out this form on their web site, then wait for days to get the email with the number.
"

"We looked up smcinsjc in our database and smcinsjc has never mentioned that he received PC-66 memory instead of PC-133. The comments on his RMA request simply state "Memory appears to either be bad or is not compatible with my Dell Inspiron 7500 laptop. Known compatibility issues that exist should be made VERY clear on your website. They are not even mentioned.
Please just credit back my credit card for my full paid amount."

Today we received an email from smcinsjc that says, "This is RIDICULOUS. I order memory, it is defective/will not work. I call
your company and wait on hold for 35 minutes this morning, only to be told
that your company "knows nothing about compatibility issues" because you
"sell many items and can't be concerned about memory problems". So I ask for
a RMA number and am told I have to go online to get one. Unhappy about this
but what am I gonna do, I go to the website and put in the information to get
one. Suprise: I get to wait for an e-mail to get the RMA number. Ok, I wait.
I get an e-mail a few minutes later stating that I will have to wait 1-2 days
before getting a RMA number. Say what?

So, your company sells memory with 0 concern or mention about it not working
with several major makers of laptops (I tried it on 2 Dells, 1 Sony, and 2
Gateways) won't give RMA's by phone, and makes the customer wait for an
e-mail in 1-2 days to get an ok to return the bad item, and gets to eat the
shipping both ways to boot.

****@****
****@****
****@****
****@****


This is no way to run a business.

I will be waiting the 2 days to get a RMA number, will never, ever purchase
from you again, will make my experience well-known via several newsgroups and
websites that I frequent, and will make a special effort to expose you on
resellerratings.com.

You people should be ashamed of yourselves."

My response was, "Hello Sheldon,
I'm sorry you are not satisfied with your shopping experience at Edge Micro. Customer satisfaction is our top priority. Unfortunately, we are not the manufacturer of your memory module. The manufacturer of your memory does not provide any compatibility information so therefore we are not capable of doing so. On the other hand, we carry industry standard memory products. Our notebook memory should be compatible with over 99% of all PC notebooks if the proper memory configuration is ordered. If you properly installed the module in 2 Dell, 1 Sony, and 2 Gateway notebooks like you say you did, your memory is most likely defective. Once again, we are not the manufacturer of the product. That is why our customers are responsible for return shipping. If you wish to have a replacement, Edge Micro is responsible for shipping the replacement back to you. This is industry standard policy. Also, you must wait up to 1-2 business days to receive an RMA number because our support team must make sure your warranty is valid. We have had customers return products that they never even ordered frum us in the past. Our RMA procedure ensures that the entire process goes smoothly and all of the information is accurate.
It is certainly your decision to "make a special effort to expose you on resellerratings.com", but you might consider asking yourself if you would have actualy posted a good review if your memory would have worked. Thank you!"

smcinsjc then responded with, "So, if it is defective, that is MY fault and I should have to pay not only
the shipping to get the order but also the shipping to send it back? IT
SHOULD HAVE BEEN TESTED BY YOU BEFORE SENDING IT OUT. Having the customer be
on the hook for return shipping for defective memory is no good.

Check resellerratings.com...Oh My God, look at all the negative feedback on
your company! Mine is now included. I only wish I had read the information
there before ordering. My bad luck I suppose and your bad news company.

Yes, if it had gone well and I had been better treated, I would most
definitely have posted a positive feedback message. IF.

Memory is on the way back. No games now on this, ok? FULL REFUND. RMA 60005-r."

So here we are and smcinsjc has yet to inform Edge Micro that the memory module he received is PC-66 and not PC-133.

The fact is, we are dedicated to providing our customers quality products at great prices. If there was a mistake on behalf of Edge Micro, we are responsible for return shipping and we will gladly make it right."

"As you can see in the company's pathetic response, they addressed NONE repeat NONE of the concerns that were mentioned in my review and in my correspondences. I swear, people, they just blow customers off like yesterday's trash.

Hey, bbang of Edge Micro, why is it that you stick it to customers for your own mistakes? The reason I didn't mention the speed of the memory in my RMA request is that I didn't determine that to be the case until I showed the memory to a tech friend of mine and he confirmed it to me a short while ago. So, why is it that you are PURPOSELY selling defective and inferior memory to unsuspecting customers? Why is it that you chose to purchase cheap, defective prone incompatible memory from a second rate manufacturer and then dump it on unsuspecting customers and make THEM pay return shipping and often restocking fees on it? How about a real and full response, buddy?
YOU chose to buy poor quality memory, not me, the customer. YOU chose to hide the incompatibility issues of this poor quality memory, not me. Passing the buck and blaming the manufacturer is pathetic and very poor customer service.

Your company is a joke, the memory you sell is slow factory second crap, and your pitiful defensive response is a sure sign that you will not be in business for much longer.
As I said in my earlier comments (see below) EVERYONE should avoid these crooks. If you buy from them you will get screwed FOR SURE.


===================================
Total ripoff! I ordered a stick of SODIMM PC133 memory and they sent me PC66 memory that does not work!!! They refuse to make it right and say that I have to pay to return it and the original shipping and that they MAY at their discretion refund my money - a fee! WTF?
AVOID THESE CROOKS!"

"Update on my prior post. Placed an order 7 weeks ago for "in stock" items for immediate shipment. My card was billed within hours of the order, but after 2 weeks, I had received nothing. Called merchant, was told items were on backorder and should ship "within a few days". I cancelled order, and after 5 more weeks, am still waiting on a refund from them. Am letting my credit card company handle it from here.
"