"Ordered a monitor and PSU on Sunday afternoon. Received goods on Monday morning at 0930.
Excellent service!"
"Good range of products and good prices but phone support can take an age to be answered. Also make sure you have doubley confirmed addresses if you want your shipping address to be different to billing - if there's a problem they just cancel the order and make you do it again! grr"
"I paid £789.55 for a high quality monitor. Then I received two emails. The first said my order had been cancelled and the second said I would have to send a passport photo and utility bill for security reasons as a new customer.
I phoned eBuyerUKs customer support and was told the order was not cancelled, but put on hold pending the security check. I photographed the documents and emailed them to eBuyerUK. The next day I received an email to say I had passed the security check and could now reorder. Reorder? I'd been told my order had just been put on hold. When I tried to reorder, the monitor was still on the website - for £55 more!
I phoned customer services to plead my case but they are experts in fobbing people off. After being put on hold a few times, the eBuyer rep tried to justify the price hike and suggested the monitor specification had been raised (but she could not say in what respect). Then she said the price had gone up because eBuyer had had to pay more for a new batch (again, she admitted after questioning that she was speculating). She would not put me through to someone who had discretion to waive the extra and suggested that I just pay the extra. So after half an hour on the phone I gave up. I said I'd make a complaint about both eBuyer reps I spoke to, but what's the point?
I confirmed with the manufacturer that the specification had not changed, then bought the same monitor from MoreComputers.com for £791.15. It arrived the next day with free P&P and no fuss.
Avoid eBuyer - cheap prices advertised, but expensive on phone bills and stressful to deal with!"
"I will never shop at Ebuyer again-because most of the pc components that I have purchased are either faulty or have failed, within a 14 month period and if you consider returning a product then you may have to ship it to europe,which is too much hassle, or you may consider customer services at premium rates, rip off. I have PSU's, RAM, ATI cards,HDD's etc that will end up in the dustbin****. Believe it or not the best online shop I have used over the past 8 years is Amazon,there components and service are excellent. As I have stated I will never shop at Ebuyer again."
"ordered a Intel ssd from ebuyer expecting a new hard drive in a intel branded box. Instead I get a scratched and slightly smudged ( as if someone had thermal paste on it ) hard drive, in what looked like someone from ebay would have packaged it in.
It came in an empty cardboard box.
Now I have to wait a few days to get my money back.
I have to say, I would never use this company again, a complete waste of time and the people on the telephones are very hard to explain to.
VERY VERY POOR COMPANY "
"www.ebuyer.com is my favorite place to get electronic goods. I always get them from ebuyer. The reason being that they offer the best prices on TVs and audio systems there. I got my LCD from them over an year ago. It arrived on time but I could not pick it that day, anyway to cut a long story short finally got it delivered. It was not ebuyer's fault but the delivery guys were really fussy. But that will not stop me from using them in the future. Highly recommend them. Just ensure that you pick the thing you bought on the first delivery date, if you miss it, the delivery will take time."
"Absolute rubbish. Ordered on the Tuesday for Friday delivery. Payment did not go through successfully due to bank error. Ebuyer did nothing to contact me on this. Attempted to correct their error by delivering on Saturday (email received). Package did not arrive. Excuse from customer services was that it would only be dispatched on the Saturday for Tuesday delivery. Order cancelled, went elsewhere. Definitely wouldn't use again!"
"I wouldn't touch Ebuyer with a barge pole or anyone elses!!! We have regularly received second hand goods passed off as new and more recently a warranty that was registered before we even bought a product. Customer service is an absolute joke, promises made and no action taken - you only get to speak to the monkey never the organ grinder!! If you are lucky and get a good item then congratulations. But if you get on the wrong side you will never shop with them again!!!"
"You only really find out how good a company are when something goes wrong, I had two Tv's from Ebuyer and over 2 weeks later am still waiting for a refund. Their customer service team are a waste of time and also pretty rude. Will not put you through to a supervisor, this is the kind of poor service we have come to accept in this country, and it has to stop, stand up and complain to these idiots when something goes wrong.
I would say in general , they might have good prices but I would rather pay a little extra and know I am dealing with a proper company and not Ebuyer - a Micket Mouse outfit"
"I bought a Toshiba laptop from eBuyer and paid for Windows VistaB. Although Vista came on the computer, it crashed on the first day. The recovery CD I received was Windows XP. I contacted e-buyer. Their attitude was unbelievably rude. I communicated with Kathy Smith from customer services and she forwarded a very rude email from someone which said I should have created a recovery CD and company cannot help. I talked to Toshiba which suggested eBuyer should help or I should complain to ConsumerDirect. I contacted Kathy (at eBuyer) again. She forwarded the issue again to the relevant department and said she would get back asap. Next 2 weeks I waited for reply and sent her six emails looking for reply. She did not even bother replying. Perhaps she was told to totally ignore me. This was the worst customer service situation I have seen. Now dealing with ConsumerDirect.
Summary: I just recommend you not to buy from this vendor to avoid a painful experience.
"
"Just a quick review to say that I swear by ebuyer. Super site from a design / usability / price point of view. User reviews are the main way to decide about what to buy. Some problems with late delivery in the past, but customer support is always OK."
"Received Seagate FreeAgent 250GB the next day because I decided to go with the next day delivery option which cost £8.50, because I needed it by the following date instead of waiting for 2-5 days, which I did received it on the 16th September.
Anyway I received the item with no problems what so ever, also at the time of buying it Ebuyer was selling it cheaper than other sites, so overall I am satisfied with Ebuyer and would use again."
"I have used Ebuyer for a long time now so thought I'd leave a review.
The reason I keep coming back to Ebuyer is the fantastic customer service you get from them. I am very confident that when I order from ebuyer I will get my parcel delivered on time, more often then not, early and if I ever have to return something they don't give me any BS or hassle. They are probably one of the best e-tailers on the web.
Not only that but their prices are some of the lowest on the web. Spend £50.00 or more and get free shipping which can make a huge difference. The super saver is fantastic; they promise to deliver within five days but it often arrives in two.
User reviews are very helpful, the website is clean and easy to navigate and offers a very wide range of products.
10/10"
"I started shoping at ebuyer about 2 months ago, having made about 5 orders and one return for ordering the wrong item I cannot fault ebuyer in any aspect. I guess the only time all on-line retailers get bad comments is on fault components, I may have been lucky"
"Ordered an Intel Core 2 processor and a Crucial 2Gb RAM kit. Couldn't find anywhere else that had the Crucial RAM in stock, and a low price on the CPU clinched it. Quick delivery, very easy to order, no issues at all with any part of the process. Would recommend."