"Ebuyer are great when all goes well, if you need to contact them if they've made an error, they're too slow.

On the whole i've had good service from them, prompt delivery and cheap prices.

Not all their stock is UK official, i think they have a few grey imports, just be aware, and enjoy the lower prices."

"Shipping and handling at eBuyer is pathetic.
Their choice of courier (CityLink in Bournemouth) is good.
Customer Service Response: Timely, but ineffective!!!

I needed a large capacity hard disk to transfer videos from my camcorder tapes and make DVDs. So I looked around and came across a 200GB ATA Hard Disk at ebuyer and a firewire cable.

What I received a few days later, was a 120GB SATA Hard Disk!! The firewire cable came in a package as big as a shoebox with enough bubble wrap to make a pillow. And guess where the cable was in the box, on one side!! SO much for wasting such a load of packaging material! Someone at the warehouse had been binge drinking at work!!

Anyway, once I got over it, I promptly put in an RMA request. It was approved the next day and I shipped it back to ebuyer through Special Delivery and tracked it to delivery by 9AM next day.

2 days on, I received another email, telling me that a collection had been approved for the item!! What??? Hmmm. Doesn't inspire confidence.

Ok, I decided to try out eNotes for a 'speedy and effective response to my query' I couldn't fail to notice that on the website, they indicate that 'We currently have a 7 day turn around in answering your eNotes.' and Just below it .. 'Returns: Current turnaround is 3 days.' Does it take more time to look up shipment details on the system and respond to an email??

Anyway, I put in an eNote describing the issue and also added a note that even after 2 days of Royal Mail showing the status of the package having been delivered at Sheffield, their system status shows that the item has not been received.

I got a response that day .. ebuyer management has decided to update returns status only after it has been processed and that this move has apparently reduced the turn around time of returns to 7 days. Ok dude.

Nine clear working days later, I am wondering, if this is 'speedy' what is slow by ebuyer's standards. I put in another eNote asking for an ETA on receiving what I had ordered.

The response I get is shocking .. 'Unfortunately we are still showing as not yet having received your return. Please send a copy of your proof of delivery (POD) signature. ' !! Guys. what have you been doing when I pointed this out a week back already???

I am still battling it out with these guys!! It's been 3 weeks since I ordered the items in the first place. I am demanding a cancellation and refund now. Am also keeping options open to approach the trading standards agency. If you have knocked their door, would appreciate if you can send me a brief note on how to go about with the process.

Lesson here is: As long as lady luck smiles at you and you don't have to put up with ebuyer customer service, that's OK. But the day your luck runs out, you'll realise that you are better of staying miles away from these guys!!"

"Not only the lowest price, but lowest shipping cost. And it arrived first thing next morning!"

"I'm the purchasing for a small computer shop. We purchased a nearly $1000 HP Laserjet 2840 from this company, and had it shipped next day air at great expense. Ebuyer cancelled the order without email notice, and when I investigated the problem by logging into thier website, we had an account message saying that the promotion for this printer was over, and that they had only a specific amount of printers at this price....I was getting the bait and switch feeling here, so I will not do business with this place again. Bought it directly from HP for nearly the same price, WITH Saturday shipping! "

"Purchased 512MB SD Kingston memory for a digital camera. They were the lowest price (when including a manufacturer mail-in rebate offered only through them). The product shipped same day and arrived within 2 days (and was ordered as 5 day shipping). Very quick, very easy. Good overall. HAve not received mail-in rebate but don't expect problems. Will update if there is an issue. "

"Ordered a hard-to-find set of Maxell speakers designed for a specific configuration. eBuyer had them in stock and shipped out surprisingly quickly. Ordered 10/1, arrived 10/6, all for a great price."

"After looking at the decent rating of 7.2X at reseller ratings I decided to buy a set of p7800 speakers from ebuyer. This is because newegg's rebate date expired.

I was skeptical at first but, was reassured after it shipped the day after I ordered. It was on ground shipping from texas to washington via ups.

I ordered on Late Weds it shipped on Thurs and I recieved it on Weds next week. This wasn't especially fast but, it was faster than promised so it was great overall.

When I recieved the package it was alittle beat up but, it was packed decently with air bag bubbles that were arranged subpar but, it worked.

Opened it up looked good eveything worked after I figured out my own little problem with my onboard sound.

Great purchase."

"I had ordered the Sennheiser noise cancelling headphones from ebuyer.com last week. I was wrong in trusting them once again. The headphones which I received were absolutely in an open package and the original packaging of the product also showed some damage. I won't buy from them again and would advise other buyers to be cautious. You could end up receiving an used product from them!!! I'm never going to buy from them again for sure."

"BUYER BEWARE !!! BAIT AND SWITCH SCAM !!! OUR FAMILY RECEIVED AN EBUYER 'EBLAST' EMAIL. IN THE EMAIL, THEY LISTED A HONEYWELL AIR CLEANER FOR $4.52 THIS WAS AN IMPULSE BUY EMAIL AND WE RESPONDED AS SUCH. WE ORDERED 12. NOT EVEN REALLY KNOWING WHAT IT WAS, BUT THAT IT SEEMED LIKE A GOOD DEAL...AGAIN, WE ACTED ON IMPULSE. ABOUT FIVE DAYS LATER WE RECEIVED AN EBUYER BOX. UPON OPENING IT, WE NOTED WE WERE NOW THE PROUD OWNERS OF 12, YES 12, HIGH-TECH VHS VIDEO HEAD CLEANERS! "WHAT IS THIS?" WE THOUGHT. WE WAITED ANOTHER WEEK OR SO TO SEE IF THIS WAS SOME BIZZARE MISTAKE AND THE ORDERED ITEMS WOULD ARRIVE, AND THE UPS PERSON WOULD PICK UP THE WRONG ITEMS. NEVER HAPPENED. I CONTACTED EBUYER VIA EMAIL, BY FAX, ETC. OVER THE PAST TWO WEEKS...AND...NOTHING BUT TROUBLE HAS ENSUED. BELIEVE IT OR NOT, THEY SAID THEY MADE A PRICING MISTAKE ON THE AIR CLEANERS...NEWS TO US...SINCE THEY NEVER CONTACTED US! THIS IS BAIT AND SWITCH, PURE AND SIMPLE! ORDERED AIR CLEANERS, RECEIVED VHS VIDEO HEAD CLEANERS. WHEN I DEMANDED A REFUND, THEY WANTED ME TO REQUEST A RETURN AUTHORIZATION FOR THE AIR CLEANERS, BUT...THEY NEVER SENT THOSE! WAS I SUPPOSED TO 'PRETEND' I RECEIVED THEM? TO THIS DATE, THE VHS HEAD CLEANERS ARE NOT LISTED UNDER MY ACCOUNT. TO ADD INSULT TO INJURY, THEY SENT AN EMAIL TODAY STATING THEY WILL PICK UP THE HEAD CLEANERS AND CHARGE ME A 20 PERCENT RE-STOCKING FEE !!! I SWEAR IT'S TRUE. HERE IS THE EXACT QUOTE FROM THEIR EMAIL...

"If you would like us to pick the product up we would be happy to do that, however, you would be charged the 20% restocking fee as stated in our returns policy."

WHAT? THEIR MISTAKE, NOW I HAVE TO PAY FOR IT? AND, NOT RECEIVE A REFUND?

I WILL BE CONTACTING MY CREDIT CARD COMPANY TO DISPUTE THE CHARGE OBVIOUSLY. AND, I'LL BE CONTACTING THE ARIZONA STATE ATTORNEY GENERAL'S OFFICE FOR POTENTIAL FRAUD. THIS IS SO SILLY. THEY NOW TRY TO BLAME US, THE CUSTOMER FOR THEIR MISTAKES.

STAY AWAY, FAR AWAY FROM THIS PLACE...RIP OFF !!!



"

"I do A LOT of on-line purchasing and this was my first experience with Ebuyer. I placed my order for the Creative Labs 7.1 Channel computer speakers from them on a Wednesday and received them, in perfect condition, the following Monday. The shipment was not due for another week and a half. They were very quick and consistent with email updates, notifying me of my order's processing status and shipping. Additionally, they had the best price on the net for this item. I would definitely do business with them again!"

"Ordered an in stock item. Item was listed as "in stock" with the web sites "live update". received an email claiming item is out of stock. I checked the web site and it claimed item was actually in stock and being picked. Then a couple of days later received another email stating order has been canceled because of being out of stock. went back to the web site and was listed as in stock. I sent an e note to them and they responded that the item was out of stock and was canceled. but I could wait for it to show in stock and reorder at that time...NO THANKS!"

"I ordered a Gigabyte GV-N66T128D 6600GT 128MB 128bit AGP and a Corsair (VS512MB400) 512MB, DDR400 / PC3200 from eBuyer on Wednesday 31st August.

As I need both these parts to upgrade my current system so that I can start my college course this year, I ordered both parts for next day delivery.

I didn't receive these goods the next day (Thursday 1st September) so I sent them an "eNote".

I got a reply within 5 minutes from Natalie. She said there was a processing error and that it was too late for the goods to reach me today. She refunded me for the next day delievery.

I was then woken today (Friday 2nd August) at 8:35 by a delivery from Intial CityLink. There was only 1 package for me, but eBuyer's website said 2.

I signed for it anyway as I wanted the delivery. It was the graphics card. I installed it and it works fine. No problems there.

I went onto Ebuyer's website and got the link to my job number at Initial CityLink. Their website stated "Order successfully delivered". I felt this was wrong as I have still yet to receive my RAM.

I sent another "eNote" to Ebuyer explaining the situation. Again, within 5 minutes I got a reply, this time from Daniel. He said that the database said there is a delay with my RAM and that it won't get to me until Monday 5th August.

From an order of Next Day Delivery I am now waiting at least 5 days for my product. I find this unacceptable.

Their prices are cheaper than other online competitors but their delievery service is severley lacking.

I will not be buying from Ebuyer again.

UPDATE - Received the RAM on the Monday 5th August.

I'm still highly disappointed with their service."

"Wow.. I ordered a x850xt pe pci-express video card. Told me they were going to send me something else. No way to cancel the order either. Got the package, it was notherng close to the description. they sent the wrong package and took my money. Instead of the x850xt pe video card they sent me a channel plus dual mod local programming catv/ant. I'm like what is this thing? I couldn't refuse delievery because I wasn't home at the time. Wow. This place scams people. Don't trust them. SCAM! I will never ever buy from here again. Total Ripoff."

"They shipped to the wrong address and trying to fix this with their customer support was pointless.

The prices were good but the hoops I had to go through to have the item (supposedly) shipped to an address other than my credit card billing address were painful. eBuyer changed my shipping address, then when it went to confirm against pay pal it did not find the address. Instead of contacting me for the correct address, they sent it to my billing address. When contacted, they could not help me re-route the UPS order and I'll just let UPS return the item to them and wait for a credit. I have no plans on shopping with eBuyer again."

"This place is horrible. I ordered a laptop with in stock quantity @ 3. I get an email the next day saying that this item is out of stock. I think no biggie, i call them up and the lady tells me about 7 days until they recieve a shipment up them. About 12 days go by and no word from them. I call them back and ask whats going on and the lady tells me its not in yet it will be a a little while longer. So I ask how much longer? she does some looking around and tells me its discontinued now. Only its a laptop that was just released..."