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1/5

2003-07-19

"I ordered a Matrix (xbox chip) from them on June the 13th, and I STILL have not recieved it to this date. They said it was shipped, but will not provide proof!!

I reported the company for mail fraud, atleast.
"

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sub
1/5

2003-07-08

"Just wanted to confirm that easybuy2000.com is still pulling the "in stock - charge credit card - not shipping for weeks" routine. I just cancelled my order after being told for the 3rd time that shipping delays would hold my order indefinitely. Of course they charged my credit card right away, though.

stay away - stay far away!
"

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1/5

2003-06-24

"Anything but an easybuy. Their website stated new matrix chips would be in stock on the 13th so I ordered on the 12th and added $19 for overnight delivery. Well, by the 15th the order still hadn't shipped so I contact them and asked what they delay was. They pointed to a new update on their site that said their shipment was delayed and that they'd receive their order on the 17th and be shipping back orders within 48 hours. So at the end of the 19th my order still hadn't shipped so once again I contact them to find out the reason for delay - they said "oh it'll definately ship early next week". I decided to cancel my order but they said their database went down and asked if I'd call back in a couple minutes which I did. Someone else answered the phone and said they couldn't do anything because their server was down and asked if I could call back in ten minutes which I did. When I called back there was no answer and I realized they had just pushed me out until it was after 5PM EST which is when they close. Well, I've since tried contacting them on the 23rd and today (24th) using their toll-free #, their direct, number, their "live-support" link, and even tried joining the forum as a way to cancel my order. However, I have not been able to reach anyone, by any method (I never even received the auto-response email from the forum registration which is required to get access to posting in the forum). I have now sent email to the "****@****" address and will see if I get a reponse. I cannot in any honesty state that this has been a good transaction or that I'll even attempt to do business with these people ever again - not even if they're the only ones with a particular product - I'd rather go without."

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Ability to determine if a product was in-stock real time
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1/5

2003-06-18

"The item I purchase claimed to be instock and would ship within 48 hours. a week and a half later I ask where my item is and they say it is now back ordered and will ship next week. Then I try to cancel my order and they give me crap. If a full refund isn't given to me by them I will file a complaint with the FTC and dispute the charges with my credit card company."

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Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
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1/5

2003-04-29

"Ordered from these guys a few months ago, but better late than never. And like many others it isn't pretty, my friend also ordered from them anyway after a warning and is still waiting for his order a month later.

I ordered a matrix chip from them as well as a ps2 chip. Took about 2 weeks for them to ship my order, and even after all that time when I received it, the package was missing the ps2 chip and CDs. It was even listed on the invoice in the envelope, which makes me really wonder how they could screw it up.

Basically after contacting them numerous times through email and msg board, and saying three times they would send the chip out, I finally got it another month later.

Stay away from this company.
"

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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
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Web site being easy to use
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1/5

2003-04-10

"They say in stock but they lie. They have told me the chip would ship in a week twice. I would advise staying away from easybuy2000, at all costs."

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Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-04-07

"Do not order from this company.

My story:

I ordered a product that was out of stock. Contrary to VISA regulations I was charged for this out of stock product on February 27th. I contacted the company several times trying to determine when stock would be available. After several failed attempts the product was supposedly shipped to me on March 5th.

The shipping method they used was a pseudo-tracked Canada post method. I paid to have the package sent next day and insured. When the package didn't arrive I contacted Canada Post. I learned that the shipping method only covers basic tracking and that Canada post could not tell me the delivery address. They told me to contact the shipper to have them file a trace.

I contacted Easybuy2000 via telephone and email and got the run around several times. I finally gave up all together and contact my VISA card company. They are sending over the paperwork and in a month I should get my money back.

EasyBuy2000 customer service told me the package was ensured but was unwilling to fax me the shipping document stating it was sent insured. They eventually stopped responding to my emails as well.

I had a similar delivery problem with Canada Post and Amazon.ca and I had my item delivered next day. I can’t see why EasyBuy2000 is unable to help me locate the product unless they didn’t bother to send anything other than an empty box via a non-traceable method and hoped to fool me.
"

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

1/5

2003-03-27

"It's been over a month and the company has not sent the item. I asked them where it was, and they only gave me lip service and nothing worthwhile. They finally told me they shipped it, but I haven't received it. I asked them about that, and they told me it was because of bad shipping. I don't buy it, and I wouldn't buy anything from EasyBuy2000.com"

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1/5

2003-02-16

"I purchased what was supposed to be a NEW AVC SOUL MP3 CD PLAYER. When it arrived 7 days after the order was placed (February 14th), it came unboxed wraped in bubble wrap with only the remote control. It was supposed to come with BUT DID NOT COME WITH:
1 set of ear buds;
1 users manual;
1 carrying Case;
1 CD Containing a Full Version of Ashampoo's Burning Software (Recording studio 1.5)
1 Free Media Player Download From MEDIA JUKEBOX
Needless to say, I had one very dissapointed wife on Valentine's day.

"

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1/5

2003-02-16

"I ordered product from this outfit, and was supposed to receive it over night. After a week of not receiving it, I attempted to call, more than 20 times, over a weeks period, all before 1:30pm central time, which they claimed to be within their business hours per their message. After NUMEROUS emails, there was never a response, my credit card was swipped, and I have no product. It seems this place got busted for selling illegal dss equipment, and durring that time decided to just bill people, and not send product. I have filed a complaint with my credit card company, as well as the better business bureau, which has quite a few complaints against easybuy2000, as well as this other company they are running mod chip USA. "

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Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
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Web site being easy to use
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1/5

2003-01-27

"Purchasing wasn't that bad though they said it was overnight, it took almost a week.
But that's not the main point. They sold me counterfeit parts that don't work.
"

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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
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1/5

2003-01-27

"no ship but my card is charged"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-01-27

"PURCHASED FROM THIS COMPANY
OVER A MONTH AGO, TOOK MY $133.00 AND RAN!!!
BUYERS BEWARE, THEY ALSO SELL UNDER MOD CHIP AMERICA.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-01-26

"Fraudulent company. Made my order on the 4th of January. Was told by a company representative that my goods had been posted by courier and had been lost. Asked for tracking number and was not given one. Two days later no further communication from the company. No response from emails or the support forum. A full 3 weeks has passed. Will file a claim form for a fraudulent transaction. I am one of among hundreds who are in the same boat. If you value your money DO NOT order from Easybuy2000."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-01-26

"Still haven't got the order and I can't contact Easybuy"

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Is easy to do business with
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Overall web site
Web site being easy to use
Web site reliability
Speed of web site