"I could not believe the price. Then when I received my order within just a few days, I was impressed. The "used" book was in far better condition than I expected. It appeared to be brand new. "
"I was hesitant at first to purchase because I wasn't sure of the outcome. I took a chance and had no issue, so I'd be open to using this site again."
"Great! But I got a lot of text messages during my waiting. It seems that you send more than one message for each book. I think one for each book is enough. "
"Very user friendly and fast shipping!
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"DO NOT BUY!! Ordered a book OVER A MONTH AGO and it never arrived. When I spoke to someone over the phone they said they would offer me a refund if I didn't receive the book after 8 business days. Emailed and called and still no refund. I had to dispute the charge with my cc company in order to get a refund."
“Good afternoon Monika! We're so sorry to hear about your recent experience with eCampus. I have reviewed your order 9292919, on 05/03/21 a customer service representative deemed your order lost in transit and did issue a full refund back to the original payment method. If you have any addition questions, please feel free to reach out to us. Thank you for being a value customer. -Erin”
"I am still waiting on my book even though it says that it was delivered on 03/26/2021."
“Good morning! I have reviewed your order 18582881, this order was placed on 03/13/21 and delivered via UPS 03/18/21 tracking 1Z29E3W50315149545. It is A Book Co's policy to stand by the report of the carrier. In these situations, we cannot replace or refund the order. Please contact the carrier for further assistance. We apologize for any inconvenience this may cause. If you need to reach customer service, please call 888-388-9909. Thank you -Erin
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"I should have listened to other reviews. Do not sell your books here!!! They are scammers. Horrible experience. IT IS A WASTE OF TIME!
So i sent them my book and they received it saying the ISBN does not match. Ha since i took pictures of the book before sending out. I know that they might scanned the wrong barcode that was put on by another company. So I contacted them, but now they say oh its is the right ISBN but this is an instructor’s copy. RIDICULOUS! Same ISBN but instructior’ copy? Can you come up with a better reason? If you do not need the book, just say we do not need it right now and don’t accept in the first place. Now they are sending the book back to me. Hopefully I do not receive the “instructor’s copy,” I got from my school’s bookstore. Why do i get the instructor’s version??? And why do I even want to get the instructor’s copy???? "
“Good morning! We do certainly apologize for any inconvenience your have experienced. The item we received has been shipped back to you via UPS tracking 1Z29E3W50341078966. If you need any further assistance with your order, please contact customer service at 888-388-9909. Thank you -Erin”
"Great Experience. The books came on time."
"Sold a book that was a looseleaf text in a binder. It was the exact ISBN of the hardcover text, they made no distinction on the site when I was selling. I wasn't mad that they cancelled the order since they only wanted the hardcover text (was annoyed when customer service insinuated purposefully sent a different ISBN claiming it was the hardcover, but not a big deal). I was also happy they agreed to waive the $10 fee to have my book shipped back to me (because having me pay to get something you reject back would be absurd). The reason I'm giving a one star review is that they sent the text back... BUT STOLE THE BINDER. They literally removed the loose-leaf pages from the binder, put a flimsy rubber band around them, and shipped it back to me. That's ridiculous. Such a waste of time, and now I have a whole stack of loose-leaf pages without their binder."
“Good morning! I apologize for the inconvenience this has caused. We did agree to buy ISBN 9781680040067 from you from $30.00. However, the item you sent in to our facility was ISBN 9781680040074. When students send incorrect items, eCampus.com is not responsible for those items received but we do want to work with you as best we can. If you need any further assistance, please contact customer service at 888-388-9909. Thank you -Erin”
"Spent about 5 weeks waiting for my books to be checked in, although policy is within a week of arrival. After several encounters with stonewalling customer service reps, I finally learned that my books would not be accepted because the ISBN listed didn't match my books, which turned out to be a MORE VALUABLE hardback edition. They are now being ransomed for a $10 return fee. I cannot recommend this site less; please sell locally."
“Good evening! I have reviewed your buyback order, this reason the items took longer than normal to check in, is because we received the incorrect items. We agree to buy 5 copies of ISBN 9780890425558, however, the items that were sent to our facility are ISBN 9780890425541. When customers send incorrect items, eCampus.com is not responsible for those items received but we do want to work with you as best we can. If you would like the incorrect books sent back to you, we would be happy to return it to you for a $10 shipping & handling fee. Customers only have 14 days to request the item to be returned to them before the item is discarded. If you have any further questions about this policy please let us know. Thank you -Erin”
"Got the text i needed cheap and fast"
"I always order from ecampus because on campus books are so expensive. I get the best deal with this site. Delivery is fast and the books are always in good shape. "
“Thank you for choosing eCampus! -Erin”
"They informed me that my book May delayed due to COVID-19. However, my book arrived in a timely manner and in good condition. I will definitely recommend this website for books. "
"I ordered another book with eCampus.com and paid for it to arrive faster and i still haven’t received the book yet. Its been two weeks and am still waiting. "
“We apologize for the inconvenience and frustration this must have caused you. The book you ordered has the availability of “Usually Ships in 3-5 Business Days", this was listed on the website at the time of your order. This means generally it takes 3-5 business days for the item to arrive from the publisher/vendor before shipment. However, during peak season it can be a little longer it just depends on the supplier. When it is received in our warehouse, we will ship the order directly to you, using UPS two day service. If you have any other questions or concerns, please reach out to customer service at 888-388-9909. Thank you -Erin
”
"Book was in good condition but it took a while to get "
“Hi! We apologize for any inconvenience you have experienced. I have reviewed your order 18168718, this order was processed and shipped on 0107/21. The package was delivered according to USPS tracking 92419901296026581212052767 on 01/13/21. This item was delivered on time with the standard (4-8 business day) shipping that was selected during the checkout process. If you need any further assistance, please contact customer service at 888-388-9909. Thank you -Erin
”
A rep from eCampus.com, Erin - Customer Service, has responded:
“Thank you for being a valued eCampus customer! -Erin”