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Product & services pricing
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1/5

2003-06-30

"Be AWARE! same company with "drplasma.com" and "drprojector.com". Different prices for the same product on the different web sites. But none of them the real price.
Shipping posted at $169.99. Order gets in "Confirmation pending". I call, plasma 42" "too big", shipping jumps to $284.00. After 3 days in processing, they would need another 2 days processing - and then shipping 3 to 5 days. Guess not exactly in stock.
While talking - they updated the prices on the other sites to match the highest one!
Just too many games, cancelled the order.
"

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Overall product shipping and delivery process
Ease of checking delivery status
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Delivering products on-time
Being updated on the exact date the delivery was sent
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Delivering products damage free
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
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Customer service being knowledgeable
Overall web site
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Web site being easy to use
Speed of web site

5/5

2003-06-28

" I ordered a hitachi 50-in plasma display on june 18th ,it showed up on time as promised and in exellent condition. Customer service was great, I love my plasma display from plasmahouse."

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4/5

2003-06-15

"Order Panasonic Plasma TH-50PHD5UY on 06/05/03, receive on 06/13/03. First time when order thru the company, we are not sure that they can deliver, after checking couple time thru Plasmahouse website. The tracking # was never show, got to call and asked for. Surprisingly, they delivered as said. The 48hrs processing is a bit long to consider, otherwise, will buy again. Fairfax, VA "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-05-23

"My Sony KE32TS2 32" Plasma TV ordered by 2-day service arrived 3 days after ordering (they told me it takes up to 48 hours to ship). Everyone i spoke with over there was very nice, salesman sas a little short but very knowledgeable. This is my first big purchase online and they made me feel very secure, i apreciate that."

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Overall product shipping and delivery process

5/5

2003-05-23

"i ordered a panasonic 42 inch plasma tv, the th42pwd5uy at a great price. ordered online on may 7th, received a follow-up call later on that day to "confirm the order", the guy who contacted me was very nice and professional, asked me about my billing, and shipping address and said i would have the tv and my wall mount no later than friday the 16th, he said it takes up to 48 hours to process and ship, and 3-5 days in transit. I was pleasantly surprised when I checked online the following day and was provided my tracking number and the shipping company (ait worldwide), the tv arrived on WEDNESDAY the 14th, wall mount arrived the next day by fedex. overall I was very happy with my purchase and when the bedroom remodeling comes along I know where to go first. Thanks Plasmahouse! Sam Roxberry, Pittsburgh, PA"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-05-11

"This was my first major online purchase. I bought a Sony plasma tv and got a great price. It was delivered on time and in good condition. I would use them again.
"

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Is committed to quality products and services
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-05-07

" I've been out the home theatre technology loop for about 3 years since my old-reliable Sony acrylic-lens, 60 inch projector died. But the crew at Plasma House did a great job in bring me up to speed and walking me through the technology, steps and other do's and dont's as I finally made the plunge into a 50" Plasma TV, cables and a DVD-RAM Player/Recorder. They delivered the goods just as promised! Thanks, Guys!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-11

"test test test test test test test test test test test test test test test test test test test test"

Detailed Review Benchmark + -
Overall quality of the company
N/A
Pricing of products and services
N/A
Value the company offers
N/A
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability