"First of all, I wasn't sure where to post this ... I apologize if its in the wrong spot ... but I was given the old "Too bad for you mr. customer, theres nothing you could do to us anyway" ... and needed some outlet to express my frustrations. (since the Dr. Plasma a.ka. Plasmahouse team didn't seem to care)

On 4/14 I ordered a 42" Plasma a surround sound system and a wall mount Dr. Plasma a.k.a Plasmahouse.com. Now granted, these people have outstanding prices ... I actually found them through a post on this site .... so I figured there must be a catch. The "catch" was $360 for shipping. But still, it ended up being as cheap as the next guy even with the ridiculous freight charges ... plus, It was for 3 day shipping so I went with it.

So they call my house on Easter Sunday while I'm eating dinner to tell me the TV I wanted was "replaced with a newer, and of course more expensive model and I had to upgrade or cancel my order". They're Jewish I guess, fine, call me on whatever holiday you want but I actually got condescending backtalk when I asked why the didn't return my calls the following week. Apparently, it was a Jewish holiday and I am completely insensetive for asking why 3 days of calls (in the middle of a work week) went unanswered. My bad, I should make sure to keep track Budhist holidays too so I can avoid getting snapped at for being so insensetive. (Remember, they called my house at 5 p.m. on Easter Sunday.)

So anyway, It was already well past the elusive "3 day shipping" mark (Thursday 4/20) when I go online to check the status of my order ... which of course is still being processed. Thats when I noticed "curbside delivery" on their policy pages. Nice, so some hack is going to leave my 42" plasma at the end of my driveway? Good stuff. So I call back to leave additional shipping instructions and finally got in touch with a customer service rep (and I use that term VERY loosely) after a gorgeous 27 minute hold time. Apparently my VISA debit card only allowed 2K in holds at a time and this order was $2,085.00 so it caused a delay. Of course, if I never called, it would have never been resolved since the upset Jewish lady never mentioned it. Long story short (too late) the customer service rep decides to charge my card half that day, and half the next, not realizing that holds can stay on for up to 7-10 business days. So I call back the next day (1 week after the purchase) since I was never told if the charge went through .... (this time the hold was only 19 minutes) so I was totally cool when she told me "Charge 2 still not workin' in a thick Jewish-Brooklyn accent. Ok fine, I'll pay $18 and wire you the other half, which I did, 15 minutes later.

The weekend breezes by ... still no phone call ... so I call on Monday 4/24, get hung up on after another 20 minutes hold time ... call back .... wait on hold for 23 minutes this time, only to hear "yea, its shipping today". Awesome. So I go online the next day, excited to see something other than "processing order" when low and behold I see ... "processing order". 17 minutes later I was back on the phone being told that the original 1/2 charge put on the card has expired and they would need to run the charge again. Of course, nobody would have known if I didn't call and ask. And you guys aren't gonna believe this ... Tuesday ... April 25th .... 2006 .... "Order Shipped"!!! There was no tracking number and the link was broken but who cares? IT SHIPPED!

So I called them back today, just because I was feeling sort of important and wanted to bring myself back down to earth with humbling hold times and wretched personalities when I was finally given my tracking information ... the TV will be here in 3 business days via Freight Carrier ... (on my curb but who cares at this point!) ... OH YEAH BABY! .... but guess what ... they sent the wall mount separate via UPS ground and I'll see it somewhere around May 5th. More than 3 weeks after I ordered it .... good stuff.

And who wants to bet my card is charged 3 times?

TRAGIC is the only way to explain my experience with these people.

TRAGIC."

"I attempted to purchase a plasma TV on April 8th. On April 10th I was contacted and told "everything was good to go". It is now April 18th and no TV. It gets better. I got a call from SEKO worldwide that they have my TV and are holding it. Apparently they have issues with the shipper and are holding all TV's. What a mess....

I never received a tracking number, confirmation e-mail, or reply to any follow up requests I have made.

At this point I plan to cancel all charges and refuse the TV.

I'll pay a little extra locally and avoid this kind of hassle in the future.

I purchase online regularly without major issues. This was a first for me.

The BBB has a history on this company. Buyer beware.

http://www.newyork.bbb.org/reports/businessreports.aspx?pid=44&page=1&id=66196"

"Plasma House provided me with a Sony 60XBR1 for a great price."

"Once again Dr. Plasma was the best price and provided phenominal service."

"DO NOT PURCHASE FROM PLASMAHOUSE.COM, THESE GUYS ARE CROOKS!!

Experience:

ordered Sony LCD rear projection TV from Plasma house, credit card charged right away, however, no tracking number, not shipping after over a week.

Negative points:

* Email not returned
* call to customer service is being put on hold forever.
* if you call "sales", you can reach a person relatively quickly, but as soon as you are reporting problem with the order, they "transfer" you to customer service, and get put on hold forever.
* no response even after I emailed plasmahouse that I'm cancelling the order for their not shipping the merchandise in a timely fashion.

* the only person you can get hold of at plasmahouse is there optoin #1 for sales, somebody will gladly take your order, tell you it's in stock, charge your credit card, then you will never hear from them again.

* I'm disputing the charge with my credit card company and wished I never dealt with these crooks.
"

"WE PURCHASED TWO LCD TVS FROM SONY BY WAY OF PLASMA HOUSE. WE LOOK FORWARD TO DOING FURTHER BUSINESS WITH PLASMA HOUSE."

"I am pretty much happy with the way things went down. It was a little bumpy but in the end everything worked out. "

"Plasma House has very poor customer service and deceptive advertising. I ordered a Samsung 50-IN HDTV DLP TV via CNET when I discovered their low prices on the 11th of January, which I figure is more than enough time to get before the Super Bowl game. When I called on the 13th to ask about the status, they informed me that the order was not even processed! Then they push me off to their “confirmation department” which was only concerned about the extended warranty up sell. It is now the 25th, and they have refused to answer all my emails regarding the status. Worse of all, after being on hold for 40 minutes, Tracy from their customer service department tells me that she will call me back within 30 minutes with the status. She lied and never called back. When I called again on the 26th, they informed me my order was on backorder! They never informed via email or phone despite my many emails to them, which were unanswered.

This is my first order with them and my last. Their service is horrible, their prices deceptive, and their service is slow. I recommend that you do not buy from this company.
"

"This is the second time I ordered through this vendor and the same thing happened each time. The first time, their computer 'crashed' the day after my order was placed and they had no backups. From talking with them on the phone, they seemed legitimately in trouble over this. After 9 or so days, I was able to get a manager on the phone who walked my order through and got the product shipped. I paid for 2nd day shipping and it took over two weeks for the product to arrive from the date of original order. Turns out they shipped regular UPS. I didn't complain at that point as they seemed sincere about trying to resolve their computer problem.

On December 7th, I placed an order for another TV. I paid for second day shipping. It took over a week for the order to get in. I spent innumerable hours on hold with these people. They are tremendously understaffed. I had hold times of over an hour. Finally, they shipped the TV but same thing. They sent it regular UPS ground service. It took forever for a 2nd day, rush item to get shipped and delivered.

THEY APPEAR TO SUPPLEMENT THEIR REVENUE BY CHARGING VERY HIGH PRICES FOR SECOND DAY SHIPPING AND THEN SHIP UPS GROUND.

So far, I'm out about $250 on overcharges on shipping. They do NOT respond to emails. They do NOT follow-up. They will tell you anything to get you off the phone. I filed charges with the New York Attorney's General Office claiming fraud. I also complained to the credit card company for allowing them to use their credit card name to potentially defraud customers on bogus shipping charges."

"I ordered a big LCD TV. It was never delivered. Their shipper did not deliver the product and they charged me anyway for the shipping. I was always put into voice mail hell and never got a return call or email. This has been the worst online experience ever. I am still working with the credit card company to get my money back. I would never, ever do business with them again. Notice none of these "positive" reviews mention a problem! If there is a problem you will be completely out of luck and you will get burned."

"I am having a New Years Eve party and definitely needed a new flat screen. I purchased a Sony KdLv40XBR1 for my apartment living room. I also ordered something crazy, a Sharp LC13B8US for the master bathroom. I think everyone will be impressed. I know I am. I was also impressed with the service and prices of Plasma House."

"Great Christmas! I placed my order on 12/20 via 2 day air guaranteed to arrive by Christmas. They had to verify my credit card and that took an extra day. The person in their "verification department" called me requesting that I add the shipping address to my credit card for some security reasons. I initially had a problem with that, but they explained it was necessary due to the amount of fraud committed on the internet. I was shipping this TV to my son for the Holiday and didn't see why I would have to list the address with the credit card. The woman who called me explained that I merely had to list the address as a note on the account and if I did it right now it could still ship out that day. I called my credit card company when I hung up with her and she called me back about a half an hour later. The TV did ship out that day and I ended up getting the TV on 12/23. The freight company AIT called me the night before to schedule the appointment. I was a little taken back and worried when I had the credit card problem, but these guys came through in the end. Good job A+ I'll be purchasing my home theatre system next."

"I was given a lot of personal attention from Plasma House during this last transaction. If they treat everyone as well as they treated me, they have to be the number one company for flat screens."

"Dr. Plasma delivered a great deal. It was a bit difficult because of the holiday season (5 hours on hold), but they came through. Kudos to Gabby!
"

"We ordered a 32" Panasonic LCD and paid for the two-day shipping. We were told our credit card would not be debited until the product shipped, but Dr. Plasma put the transaction through the same day. When confronted, Dr. Plasma said the product shipped and that we would be receiving a tracking number from UPS the following day. Three days later...no tracking number and no television. When confronted, their tactic is to put you on hold indefinitely. Three calls later, after being told again the product was "on the way," we were put on hold again. After 45 minutes, we called back on another phone and demanded an immediate credit. We also stated our intent to file a complaint with the New York Department of Consumer Affairs and New York Attorney General's office to expose their fraudulent business practices. To make sure, we also called VISA, explained the situation and had them reverse the charge. Based on our experience and other negative reviews here, Dr. Plasma is clearly not a legitimate company with a product inventory. They're playing some sort of money float game and need to be shut down. There is simply no chance the glowing reviews here are legitimate.

"