"My mom loved the slippers. They're so soft, warm, and comfortable! Brownie points for me :). I initially ordered the wrong size and was happy when I was contacted quickly and the problem was corrected. Additionally, they arrived in time for Christmas when we originally didn't think they would. "
"I was a little concerned that the product wouldn't be exactly what was pictured but it came in perfectly! Definitely will order from here again. "
"Was emailed about one of the missing items, but never refunded. Order arrived with a separate missing item. "
"Ordered melamine plates to complete my set for outdoor! Love the selection and love that my pattern was still available after 5 years. The site is easy to use and deliver was soooo quick!"
"Very satisfied with product and timely delivery "
"The items were sent quickly and packaged carefully. I was glad to be able to purchase this cute set for my son.
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"I received my order veey promptly and was very satisfied. A quality product."
"Helpful and nice to work with"
"I was on vacation when my order was placed. Was so surprised when I arrived home in just a few days and my order was already there. "
"Great prices on two beautiful items on a bride's gift list. Saved on discounted item and being able to ship from one place."
"Always pleased with the item purchased, the competitive price, the careful shipping and handling, and their attention to clear communication (for example, if a shipment is not complete due to backorder, etc.). I ordered an item I really wanted but it was discontinued. Distinctive Décor went above and beyond and somehow found exactly what I wanted and completed the order. "
"As its name says my experience is distinctive. I love Franz porcelain and Distinctive Decor brings me the opportunity to acquire classic pieces that I can't find. I thanks Mary Lou, a special lady, who always do the difference in the customer service. All my transactions with them are perfect. Thanks Distinctive Decor!!!"
"Extremely pleased with my purchase, the service I was given, great packaging of shipment, and the quick arrival of my purchases. The price of my selections was great too. "
"I paid extra for gift wrapping but received the stuffed animal I ordered in a cardboard box with a simple bow on it. This was disappointing to say the least. Perhaps there should be a more detailed description of how the gifts are wrapped posted somewhere prior to ordering.
The stuffed animal I purchased, however, was in good condition."
"My item arrived timely. However, there was a small crack in the face of the ornament, and if shaken, you could hear broken pieces rattling inside the ornament. Not a huge deal, but if you're paying $40+ for an ornament, I don't expect it to be broken. I ordered the same ornament from a different site because it would arrive by Christmas. I e-mailed customer service at Distinctive Decor about a return because I did not receive a return label or information about where to ship returns in the box. I received a quick response, however, I did not receive infromation about where to ship my return. Several days later, I sent the same e-mail to customer service. I was contacted by a different individual who said a picture of the damaged item was required to process the return. I was not asking for an exchange, I simply wanted to return the item because I ordered the same ornament from a different store. Both e-mails were sent within 30 days of the original purchase and followed the instructions for returns detailed on the website. Frustrated with all the hoops, I gave up on returning this item and am out $40. "