"Excellent product , delivered on time with no problems. Sounds good on the bike. I have already told my friends at work about Direct Cycle"
"Fast service with open and speedy responses. Couldn't ask for better. Price point was the lowest on Vance and Hines Victory Cross Country exhaust by hundreds of dollars! Thank you thank you!"
"Ordered a new set of Paul Yaffe Monkey bars 8 inches chromed for my FLHTCUSE8 during Christmas period. I just got them and they are looking perfect. They were package in a nice box hard box to protect them during the shipping (I live in Quebec). Now a few hours of hard work and I will see the final result on my ride.
Thanks for your service and proper packaging!
Ray"
"Awesome price, fast shipment, and when I asked a Hestion they responded quickly. Will buy from again. "
"I ordered multiple parts and all but one has been received. Just what I ordered, good price, shipped promptly, and arrived in good condition. I will recommend and use this company again."
"THESE GUYS ARE GREAT!! I'VE NEVER HAD A PROBLEM WITH THEM ORDERING PARTS FOR ME, I THE PRICES ARE GREAT!! "
"Top of the line service as always."
"I ordered a Memphis Shades Batwing Fairing for my Street Bob. It was delivered fairly timely and I was pleased with the service I received. Long story short, after having 2... I repeat 2... issues with either Memphis Shades packaging of their products or mishandling of the products on the part of Direct Cycle Parts, I elected to return the defective items for a refund. It took upwards of 3 months to receive refunds for part of my original order and about a month for the rest of the order. I had to call in and hound these guys over and over to see if they processed my returns. I was told they would, or that they would call me back, or that it HAD been processed.... all of which were never done. It wasn't until i finally got mean with them months later that they got on the ball and processed the returns. Who does that? In addition, they were withholding about $84.70 of my refund due to a miscommunication from a member of their staff. I received a call that the rest of the order would be processed. 3 weeks later, it still hadn't been processed. I called them YET AGAIN. They blamed the hold up on my bank. They then told me it had been corrected, but that they were deducting $40 for shipping from the $84.70 that they still owed me. Nobody had mentioned shipping costs at any point in these months of dealing with their incompetence. They seem to just make things up as they go. I told them i better get my full refund since shipping was never addressed previously or I'd report them to the BBB. Their site, as of this morning (12/8/15) CLAIMED to be BBB accredited, but when you click the BBB link it stated they were NOT BBB accredited. I pointed this out to them via email a few minutes ago and they said they moved to Texas from Cali and the link was still for their Cali location. The link has now been removed. So at least they do SOME things in a timely manner. DO NOT PURCHASE PARTS FROM DIRECT CYCLE PARTS!!!
STEVE and FRANK were the two guys I dealt with.
Update/Response: 90% of everything stated below in the seller response is either a lie or an exaggeration. I won't take the time to respond to all their claims. They did not "do me a favor" by any means. They lie and/or mislead their customers.... at least they did to me and I will never purchase anything from them ever again, period. I've shopped for my bike(s) more than enough to know how returns and things work. This is a warning to all others. Some have had good experiences.... not I.
Thanks"
"Great purchase. Delivered quickly."
"On 10/16/15, I placed an order online for a pair of Paul Yaffe handlebars, along with the extension wires & cables necessary to complete the install. I followed up with an email on 10/19/15. I also made telephone contact with Steve (a sales rep), shortly after the enail. Steve assured me verbally (and via email), that the parts mentioned, would in fact fit my bike, 2015 Harley Davidson Road Glide Special. On 10/23/15, the shipment arrived at 6:37 pm. I immediately took the parts to my mechanic, at Nations Cycle Center. Upon opening the box, my mechanic noticed immediately that the brake/clutch cables were not in the box. The following day (10/24/15), the mechanic called me to tell me that the handlebars did not fit. The factory bars are 1" in diameter at the rise. The Paul Yaffe bars are 1 1/4" at the rise. On 10/26/15, I sent an email to directcycleparts.com explaining the dilemma. I also followed up with a phone call to directcycleparts.com. I spoke to Steve (sales rep), who seemed suprised that the bars didn't fit. He went on to defend the statement, stating that the manufacturer (Paul Yaffe), had told him those were the appropriate bars for my bike. He told me he would call the manufacturer and that he would call me back in an hour and a half. I again called Steve at 4:00 PM (6 hrs later). Steve explained that the bars that I have, would not fit, and he may get appropriate part in 2-3 weeks. I reminded him that my bike was in the shop, disassembled. At that point he offered an alternative bar that is comparable to the bars that I ordered. He further stated that he would call me tomorrow 10/27/15, to give me a final answer. I'd like to point out, that prior to placing an order with directcycleparts.com, I placed an order through a local Harley Davidson shop for Paul yaffe handlebars on 7/6/15. The bars have been on back order. After finding and placing current order, I cancelled the previous order, confident that I would receive the bars. Getting back to the "Customer Satisfaction" survey....I feel that the staff at directcycleparts.com has been dishonest. First of all, the bars in question HAS BEEN ON BACK ORDER FOR AT LEAST 120 DAYS!!! This appears to be accross the country. My point is, enough of these bars are being sold whereas ANY distributor should be WELL VERSED, as to what the bars will (and will not) FIT!! The bottom lime is...directcycleparts.com has my $500 In THEIR account, and I'm at a $500 disburstment... and NO BARS. Now, they want to compensate me. But, let's keep in mind, their account is still +$500.00. So, I'm in the losing circle, with the short end of the stick! The ball is in their court! I have yet to see how all this will play itself out. In the spirit of "Keeping the customer satisfied" or "Good Business", I would like to see this resolved amicably. And, as quickly as possible. I would also like to see directcycleparts.com compensate me by offering a credit or "Gift Certificate" for $100-$200 to compensate me for this nightmare! This is not my first walk in the park. However, I'm accustomed to being COMPENSATED. Because companies LOVE valuable, consistent, and loyal customers! That's what I am. I am an asset to ANY retail company. Here's an example.... I love to customize my motorcycles. I enjoy it. I spent $30,000 in parts, customizing my last motorcycle. This motorcycle is BRAND NEW. And, I've just began to customize it. Furthermore, I value good customer service!! In closing....let's hope that directcycleparts.com DOES THE RIGHT THING. At the end of the day.....that's all I want. So, if you send me another "Customer Satisfaction" survey in seven (7) days, perhaps we can revisit the zero (0) stars that I give directcycleparts.com, at this time."
“Hello,
The handlebars and wire extensions you returned were refunded the same day we got them back. I do not have any orders for cables on file for you.
We apologize that the fitment specs given to us by the supplier were incorrect on the handlebars. The fitment on the new bikes is still being worked out by the manufacturers and we can only give you what we have.
If there is anything else we can do for you, please do no hesitate to ask.
Thank you,”
"No ship date yet parts not received "
"Excellent customer service, fast shipping, and prices that can't be beat, you can't go wrong with Direct Cycle Parts."
"Outstanding service from this company."
"Easy to work with. Item looks great"
"Either I didn't put my correct email in or you guys lost it. Cannot seem to log in to check my order.
"
“Hello,
The system can not loose anything. It is a secure database, and only you can make changes to your account when you are logged in to our website. The email was probably typed in wrong, when you made the account.
We see typos on emails all the time. Its not a big deal at all, we can change it very easily if you just call or email us.
Unfortunately, this system here does not give us any of your information so we can not locate your account or know who you are to contact you.
Please let us know if you still need help with your email so we can fix it for you or reset your password.
Thank you!”
A rep from Direct Cycle Parts, DirectCycleParts, has responded:
“Hello Matt,
Again, we apologize for the issues you had with Memphis Shades and their warranty department.
We are not sure what this has to do with us, since all of this took place between you and Memphis Shades directly.
We always offer 100% support for warranties and/or any issues for a product we sell.
You told us Memphis shades had taken care of it and sent you all new products. However, you sent us all used and damaged products for a full refund because you no longer wanted the item. However, our Policy clearly states, that any item that has been installed, can not be returned for any reason, and if there is an issue, you must go through the warranty process.
We were doing you a huge favor by bending the rules for you. We both agreed, that if Memphis Shades would send us all new, unopened products, that we would grant you a full refund. However, we received installed used stuff just thrown in a box, that we can no longer resell.
It is for reasons like this, that we cant do people favors. They take advantage of the system, and then it bites us in the butt.
I apologize that this did not go down the way you would of liked. We could of told you that the parts are yours to keep and you needed to figure it out with the manufacturer. However, we still ended up taking the $320 hit on these used parts and shipping for you, just to make you happy. We also, no longer do favors for people who want to return installed used items months down the road.
If you have any further questions regarding this matter, please do not hesitate to call.
Thank you,”