"pretty upset right now – I called before I left my home in the country to the Columbus, GA store (which is located right next to a pet store, mind you) and asked if they were pet friendly. The girl who answered the phone said yes, so we drove into town, only to be kicked out by a manager. No apology was given as we were escorted out of the store, even though I told her that we called about it before we came. We are now headed to Big Dog Running Co to buy our shoes. Will never shop at a Dicks again."
"My 13 year old son recently ordered a go pro camera with all his money he has been saving. He was thrilled to get it to use on our family vacation to Mexico. We ordered Tuesday and paid for 2 day delivery. Well needless to say we did not get it in time. I called Dicks Friday to find out where it was and they said there was a two to three business day processing period BEFORE the two day shipping kicked in. They told me it was scheduled to be delivered MONDAY, almost a week after ordering, and there was nothing they could do once it was in transit. They said call UPS and try pick up. Well UPS customer is closed Sat and Sunday so we go on Vaca with no camera.
MY SON IS DEVESTATED!!
I asked about resending another one overnight and I will return the first one in store and their response was that they were out of stock. AND they refuse to use FedEx. I asked if they could offer the same price on the next model up and I would pick up in store and that was out of the question.
I will never order from Dicks again!!
Online shoppers beware of false shipping offers and inventory promises!!"
"I have shopped at Dicks for years and they have always taken sports authority coupons if they were similar to coupons that they normally offer.Went to Tampa store in citrus park for the first time and manager Erica there said that they have never taken coupons from the competition.
SA is across the street and I had a $185 purchase on the counter with an emailed SA coupon for 20%. Erica said she wouldn't do it. I left my purchase on the counter and walked out of a Dicks for the last time. Can't believe that they are SO big on themselves that they have forgotten to take care of the customer.
I used to be loyal but if sports authority cares more about me then I will shop them, or academy or champs. Whom ever is NOT Dicks. Way to go Ed Stack.
Way to think you're so good that you are invincible. SA has my business and that of the 5 people I have already had dinner with after my visit. Can't wait to talk to more people.
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"If I could pick ZERO stars I would. I purchased a Schwinn Elliptical and they shipped me a Nautilus Treadmill, two COMPLETELY different machines! The box has 9" letters and a picture on it, how do you get that wrong???? It took me two weeks to receive the wrong machine...now no less than ten phone calls, three hours on the phone, a week later...and the treadmill is STILL sitting in the box in my living room! They have no idea what customer service is at all. They do NOT honor their return policy of bringing the mis-shipped item to the local store for replacement. Even when the local manager said he would have someone from the store pick the item up and exchange it for an elliptical from their stock, Corporate WOULD NOT ALLOW IT! So guess what? Just cancel my order ****'s!!! Not like you actually care, because I know you don't but I will shout as loud and as long and to EVERYONE who will hear me how you lie to your customers, don't honor your own policies and cause your customers to almost have a stroke from the stress of dealing with your awful service."
"As a consumer we purchase items in good faith . I purchased a $100 item and it was defective . Dicks informed me I had to return it to the manufacturer but offered me no assistance . I actually called another sporting goods store and they helped me through the process . Unless you have too I will suggest you never purchase from Dicks - they are over priced and the lack of customer service is ridiculous . Shame on you Dicks - I realize an $100 item means nothing to such a large company but it means something to me . "
"Drove 60 miles to a Dicks store after calling to make sure they had the product. When I arrived nothing in stock. Said I could order online. I did but order was lost. I understand this happens but when I got on the phone with a customer service rep all he wanted to do was get off the phone and put the blame on the delivery service. Would not provide help on what the delay was or offer a solution. Asked for a supervisor. She provided poorer service than the first person. I finally got a tracking number from her and knew where my lost package was. I asked if they could contact the shipper or give me a contact for them. She said it was out of her control. Promise was 3 to 6 days for delivery. Nine days and still waiting. Don't think I will every shop or order from Dicks Sporting goods again. :o( Should have went to Scheels in the first place."
"They are sometimes pricey, but they also have good sales and a good stock of sporting equipment for more difficult to find gear for sports like Lacrosse and softball."
"I ordered online a NFL jersey from dickssportinggoods.com on Dec 13th and it said it was in stock and would ship within 3 to 6 days. When I did not receive it by the 23rd I tracked it and it said it was canceled due to out of stock. I called customer service and they said that this was a computer mistake and they were out of stock and they sent me an email on the 18th and that this is "normal company procedure". I said I never received this email and that even if I had 5 days is not a reasonable time to inform me of this. I asked for a supervisor and put on hold for some time. Eventually I was told I would be called back before business that day. I never received a call. I eventually received an email apology and a offer for 10% off. I am very forgiving to a company when they make a mistake, but none of the way they handled this to me is acceptable."
"DO NOT ORDER ONLINE! The estimated time for delivery is deceiving - customer service can't/won't do anything to assist with delivery expectation. The items come from a vendor so I wasn't even able to cancel the order - the only option was put in a "request for cancellation" - ridiculous. "
"Dicks is a joke. They have just enough sale items to last 1 day. Was told item would be in and I called every day till the sale was over then they got it in. I called asking for a certain type of ammo and was told by employ they don't make the ammo anymore funny I just got the gun a week before and yes this item was on sale. Was told by three people I was entitled to a refund but when called office was told the people were misinformed. what a bunch of crap. I will never shop at Dicks again"
"Your item(s)/order has been cancelled.
Due to availability, we were unable to complete a portion or all of your order. We apologize for any inconvenience.
This is the response I got after I ordered a pair of ice skates from Dick's that were supposed to be the only size available in their warehouse.
I ordered this item when a 20% discount and free shipping was available for a limited time.
After the promotion time had expired HEY GUESS WHAT the item is no longer in the warehouse but we will give you a 15% discount on your next order at Dick's
FAT F****** chance I even look at their website in the future!!!"
"Just yesterday my boyfriend and I bought a safe and it was the last item I ever get for your store. The worst coustomer service I have ever seen! They were all completely clueless on shipping and the purchasing it self. They didn't even write down the number we told them! If we didn't double check our receipt before we left the store they would have never been able to call the right number and we would have never even known when our order was ready! And when we told them it was wrong they didn't even apologize! Rude and unorganized! Train your employees on coustomer service and how to take a order. It was like everyone was new and no one knew what they were doing. "
"Ordered a pair of shoes as a gift , was told they can ship to me in a few days maximum , 7 days later I'm still waiting .
DO NOT EVER BELIEVE SALES PEOPLE OR ORDER ONLINE "
"Ordered from local running store they forgot to place the order, twenty days later they reordered, 25 days later it arrived but they ordered the wrong color, but they compensated me an extra $15. Went to Dicks instead and placed an order online, it came in 2 days and online service was very helpful, you can see the difference! Service is terrific every time!"
"I ordered an item and the wrong size was sent. Yes, it would've been nice if the packager was paying attention and sent the right one out, but mistakes happen. After emailing customer support I got a prompt reply back the same day and since the item was still in stock, an exchange was arranged with no hassle at all. I now have the correct item and will continue shopping on Dick's site if their customer service continues to be this responsive to fixing mistakes."