"Purchased 2 jackets on 11/26/14
went to return one of them on 11/28 with reciept in hand and was told by 3 employess " NO REFUNDS ON BLACK FRIDAY" finally the store mgr approved.
Can't believe a major chain store would say this to a customer. Poor Business"

"Terrible. Bought a pair of cleats needing them quickly. They tell me about a week later that my order was cancelled because the discovered that the item was out of stock. How the website did not reflect current stock before hand is beyond me. There is clearly a lack of communication throughout the line. The customer service did absolutely nothing to help. They simply said "sometimes these things happen, where we do not know what is and not in stock in the factory".
Come on..this is the 21st century. You should be able to display the current stock real time on the website. "

"Bought a pair of shoes that were supposed to be new but they sent me a pair that clearly someone has worn in and returned. She laces were untied and no stuffing paper. Poor business practices. Wouldn't let me return it. Last dollar they see from me."

"Everything was OK, fast delivery, a good discount, shipping price. I would recommend to a friend."

"I purchased the Reef Flip Flop in a size 11 online with shipping to my son at college for a birthday gift. When he received them, there was one size 11 and one size 8 and they were attached to a hanger labeled size 12. The only option customer service was able to offer up was a replacement that would take several days to return and ship. My son needed the flip flops within 2 days for a beach trip for his birthday. Since he is at college without a car, his only option was to pay for a taxi to go to a local store to exchange. Customer service was unable to provide any other options in this situation such as a discount off the product or credit toward future purchase. I asked customer service to file a complaint since this problem with their warehouse is something upper management should be aware of. I did receive a call from a customer service supervisor who was more useless than the first customer service agent. He refused to provide any refund or store credit for the added expense of their mess up. He also refused to escalate the issue to upper management. Finally after 30 minutes on the phone and trying to get him to understand the severity of this issue, he offered a 15% online discount for a future purchase which is the same as what is being offer on the site today. In the end, he offered up a $10 gift card. What a joke. This did not even cover the cost of the return of two different sized shoes. NEVER again will I order from dick's online. Unfortunately, Dick's fails to understand some core underlying business issues here: 1. Warehouse employees don't give a crap about their job or their company to blatantly ship out a product that is so obviously incorrect. 2. Customer service fails to understand the inconvenience caused to the customer and the ongoing cost to the company if that customer is not returning to purchase online or at the store, 3. Customer service is not empowered by the company to take steps to make the customer happy especially when it is the companies fault (supervisor said on numerous occasions to me - I can't do that in referring to a refund, discount, or credit toward future purchase). Be accountable for your mistakes!! History shows us that companies that fail in customer service do not succeed in making a profit. Perhaps you need to rethink your corporate policies Dick's. "

"dicks is a joke when you apply for employment, they will tell full time in the add but it is not at all!!!!!!!!!!!! and the kid who gave me my interview was young enough to be my kid, who doesnt have the life experiance to even know how to interview anyone. I feel bad for the people who are stuck working in that dump,over worked under payed 20 hrs a week at a hole 8.00 dollars an hr. what a bunch of cheap sob's!!!!!!! bangor maine store"

"The first time they told me that the gift card purchased will be funded within 24 to 48 hours because it was shipped with no balance.
The second time I called back because there was no balance still after 48 hours.
Third time I wanted to request a refund but no supervisor was able to get to the phone.
Last, I was told to fix the issue that they would just ship another card. I wish that could have been done the first time instead of me calling back 4 times to correct the issue. The gift card was over night shipped to make it in time for my son's birthday. A week later all that I got was confirmation on another card shipped and a refund back on the overnight delivery. I will not deal with Dick's sporting goods again."

"What I really don't like sometimes is when they keep going after you once you're almost done with Checkout but don't complete the purchase. If I didn't complete the purchase it means I changed my mind. Don't keep following me. Its annoying and it doesn't make me want to buy from you.

That said, the stuff itself is good. Expensive. But good. "

" I purchased not one but TWO Mossberg 500 deer and field combo's for a total of $760.35 on my son's birthday on march 26 2014. with plans of hunting together this fall. We just went to sight the guns in this week and one of the scopes can not be adjusted. Due to a 90 day return policy( for a $760.00 purchase mind you) These people will not even give me a store credit for the cheap $50.00 scope. I will never purchase a large ticket item from these people ever again, and I will search out every blog I can find to inform any other people out there of the experience I have had. "

"I opened a Dick's credit account in June 2014 to make a $500 purchase under a 6-month no interest promotion. I immediately went home and set up automatic online payments to be debited from my checking account in equal installments so I would be sure to get it paid off in time to avoid the interest (I do this often; it's essentially a free loan). BUT--they didn't pull the first payment so I got hit with the late fee. I called customer service and was able to get them to remove the fee, but I had to really fight for it. According to CS, even though you've set up automatic payments you still have to make the next payment manually "until the automatic payments kick in." I set this up online 17 days before the due date and there was NO MENTION that the next payment would have to be done manually. And you're telling me 17 days isn't enough time for your system to process the automatic payment request? BS! But it gets better--a week or so later I checked the account to make sure the late fee had, in fact, been removed, and I noticed I'd been hit with interest. WAIT--I signed up SOLELY because they were doing a no interest promotion! I thought it was because of the late payment, so I called CS again. It WASN'T because of the late payment. Get this--I was told that they would NOW sign me up for the no-interest promotion. The CS rep told me that they don't apply the promotion at the store--you have to call CS after the fact to get it. They're BANKING on you not paying attention to your bill or not having the gumption to fight it. TOTAL SCAM!!! I'm paying this %$#@! card off today, cutting it up, and will NEVER step foot inside a Dick's Sporting Goods again!"

"Most horrible online shopping experience EVER! I ordered a pair of Mizuno Wave Creation 14 running shoes from them. They arrived today. I opened the box and found a pair of used, dirty shoes, noticeable wear on the (R) heel and zip-tied together. Unbelievable. And when I called customer service, I was informed it would take 2 to 3 weeks to get my money back once I shipped it. I will NEVER give these crooks a dime of my money ever again. Disgusting."

"Returned an item over a month ago and they are still processing my refund. It took them less than a minute to take the money from my credit card when I placed the order, why is it taking over a month to refund the money? I'm willing to bet I never see a refund."

"Will not do business with Dick's again! They ruined my Christmas with my son. I placed my online order on 12/17 and they guaranteed Christmas delivery if ordered by the 18th. I got my shipped confirmation email a couple of days later and immediately tracked it. It showed delivery for the 26th! I immediately called and asked for a replacement order with expedited shipping and a return label for the 1st order. The customer service rep refused and was cold and uncaring about the situation. He said if it doesn't "happen" to show up before then to call back and my order would be free. Of course it never showed up and I had no present to share with my son Christmas Day. I called the next day and talked with a tier 2 customer service rep and his 1st response was to say that the initial rep I talked with should have sent me a 2nd order expedited. In which he was even more flabbergasted when I told him that I had requested just that. Ultimately I talked with 3 different tier 2 reps from the beginning of the claim through the denying and subsequent appeal. All 3 reps agreed that I did nothing wrong and the screwup was on Dick's end. Dick's refused to honor their guarantee and denied it based on that it was delivered by post office. This was their choice to send it SurePost not mine but still won't honor it. Will not do business with a company that won't stand behind their own promises! "

"I ordered a treadmill, to be delivered and set up, at the Woodbury, MN store. They promised me that it would be delivered in two weeks. I placed the order on Jan. 24th and it was delivered on Feb. 6th. The problem was it was delivered to the store and I have to arrange with their contractor to have it delivered and set up. The company called an left a message that the treadmill was received and they would be calling me in 24 to 48 hours to schedule a time for delivery. They also left an internet address to expedite an appointment. The address was wrong and when I finally talked to somebody I got the brush off both from the store associates or the contractor. Dicks was right about it being delivered in two weeks unfortunately they were only talking about being delivered in their store. This is standard operating practice for this company I guess. I may take another week to two weeks to have it delivered and set up and I will guess that if there is a problem Dicks will not be responsible. Anyone having something delivered either plan on a lot of extra time or go elsewhere for the item you need to buy. No one has to be treated like there business doesn't matter. "

"I ordered online on Friday Jan 24th in the morning. It is now Monday Jan 27th in the afternoon, they still have not shipped this item, have no idea when it will ship, Eric (x 72471) made one excuse after another on I selected the shipping method and they usually take 1-2 business days to ship then 3-6 business days to receive, and maybe, just maybe I might receive my product by February 3rd, 11 days after I ordered it. But they don't know, they do not have the capability to know anything. When I asked Eric for the corporate address, he did not know it and had no ability to obtain it. An employee who has no idea of the company's address for which he works for and has no ability to get the address. When I asked to speak with his HR department, he again had no idea how to contact his HR department, again an employee that has no idea how to contact his HR department for the company he works for? WTF, how stupid is this employee, and he's the "supervisor" No wonder this company can't get their act together.

They also have no capability of the user have the option to look to see if the item is available at a store, every other large retailer has this option, why doesn't Dick's? Sounds like Dick is a real Dick."