"Order went smoothly and I love the discount I got but then they cancelled my order because they "ran out of stock" I believe I should have just been given a "wait until we get back in stock" because that was a REALLY GOOD BARGAIN!!! Great website - just be quick about getting those deals."
"I was very pleased with my association with Deal Pal. The item was exactly as advertised. It was received promptly, and they kept me informed of the order progress throughout. I would recommend them highly. "
"I'm happy i found this site,i was looking for something affordable and after the first search i found this site.
I have decided to bookmark to save Dealpal because i have also researched and found a lot of other products that is very affordable,and i will not want to miss out on cheaper shipping and handling."
"I don't usually write reviews but for never having heard of Dealpal before, I was a bit unsure because I usually shop at big stores. But I got my stuff quick. "
"I read other reviews and was hesitant to purchase from dealpal. however my experience was flawless from beginning to end. checkout was fast and communication was good. i checked the status of my order online and got the tracking number. the item arrived in 6 business days. i would shop at dealpal again."
"I ordered one item 7-9-10 online with a credit card. I never got one single communication about the delivery or shipping status until after I informed them I was contacting the better business bureau and various other websites about their practices. It took 5 email messages plus 2 voivemails to get this accomplished. All this to save around $7.00. To make matters worse, my item was delivered in an amazon.com box overnight from amazon.com. In my case, deal.com purchased my items from amazon at whatever price to make it cheaper for me? Even though my purchase ended well, I would not purchase anything theough deal.com EVER AGAIN. The ONLY and I mean only way to contact a human being is by emailing to orders@deal,com, Sending emails to ****@**** or leaving a messages on their voicemail is futile. Do yourself a favor- DO NOT EVEN CONSIDER USING dealpal.com or you will REGRET IT! If you do, good luck getting your purchase. You will need it!"
"Ordered firewire adapters May 26th. It's July 6th, haven't received them yet. Got email July 1st that there's an availability issue. Then got another one asking if I still wanted the product. Said yes...the wait goes on. WILL NEVER ORDER FROM DEALPAL AGAIN!"
"DealPal was my worst internet experience since I got ripped off on an auction site 10 years ago. I didnt get ripped off in money but OHHH the time I wasted with DealPal. My item never came. They never answered 20 phone calls or 2 emails. I made the mistake of not checking reviews like this one beforehand as I usually do. "
"DO NOT BUY HERE. SCAM! WILL CHARGE FULL PRICE AND SEND HALF OF ORDER 3-4 WEEKS LATE. WILL NOT ANSWER THE PHONE. TRY IT YOURSELF. YOU WILL END UP REPORTING TO BBB. STAY AWAY!"
"Be aware of Dealpal.com . I have ordered a Nikon camera case for Nikon D90 on May 7th, I haven't received it after 12 days. The order status on their webpage shows "order received", But I have never seen my order. no respond from email. trying to call customer service, calls directly go to vioce mailbox. notbody answer the phone. left message, but never got anybody to return my calls. I wonder if I can got my order. I should look at the rewvies before I place order with this company. Stay away from this company. Is is a cheater!!!!!"
"Do NOT buy from dealpal.com. I ordered from them over three and a half weeks ago and still have not had my item shipped to me. Customer service calls go straight to voicemail in every option and the only reply in e-mail I've got was stating that they are trying to locate my item and they would expedite it to me at the end of the week...that was last week and no such thing as been done. I e-mailed back saying I would like to cancel my order and have yet to receive anything back from that. Avoid avoid avoid!!!"
"Horrible customer service. I have made numerous polite inquiries as to the status of my item and all have gone un-answered. I have filed a report with the BBB for a refund.
Update:
I followed the user below me and started emailing the orders alias. With enough persistence, I was able to get them to respond. They did send my item when I threatened to cancel my order via my CC company. It took them about a month but it was sent via expedited shipping (when they finally shipped it) and it was at a good price. Unless you enjoy having to pester vendors for a response to your order, I would not recommend DealPal. Had I not said anything, I don't know if I would have received my order. "
"I was able to get the product (cable modem) shipped after not hearing from them regarding the product. I called and emailed as others have and got the same non-response. On a lark I replied to the "don't reply to this notification-only email address", which didn't get bounced back, and finally got their attention as I had noted I would revoke my credit card charge if I didn't hear from them in short order. Once I got their attention, it was shipped within a couple days from Amazon and was delivered in short order. So in all, it was definitely more of a hassle than I would like to deal with, but the product was as advertised and worked beautifully once I finally got it.
Dealpal seems to be one of at least a couple identical services operating under different names. The support email I got back was actually signed by a smartsubs.com staff member. This would actually be a decent service if this/these companies (dealpal/smartsubs) could get their act together and get their orders out the door from their vendors."
"STAY AWAY! Ordered on 4/20, made a polite email inquiry as to when it might ship, tried calling 4/28 was sent to voicemail THROUGH EVERY OPTION ON THE MENU!!!! Went online to the BBB and filed a complaint, then left an angry voicemail for dealpal. STAY FAR AWAY!!!!!"
"Has not shipped in over 2 weeks since order, no way to get a hold of them...easier to get drugs than to get these guys to answer a phone."