"I bought the Ralph Lauren sandals last month.and they sent me the shoes without insole, its looking like its the defective shoes from the factory without insole with logo. i spent 450$ for the shoes and 50$ for the delivery to Australia. it was my birthday present. nice isnt it?"
"A customer service is terrible. They have absolutely no ability to solve problems and help customers. I won’t shop at this store again."
"Ordered a pair of shoes (size 6.5M) and received wrong size (6.5C). Yes I can make a return in the store, but it was just a waste of time."
"First ordered a pair of shoes, shipped out quick and got them within 5 days. My 2nd order, they didn't ship for several days, but they shipped with Fedex 2day air, so I still got them within 5 days.
Easy returns through the DSW store, but both pairs fit fine."
"Only place that has stray dog shoes. Order shipped same day. "
"I was desperately looking for bridal shoes. After failing to find anything a friend told me DSW had a decent selection online. I used to love shopping at DSW prior to my move so was thrilled to look. I found the perfect pair & ordered them; I was so happy that I'd be able to get them days before my final fitting. The shoes came & it was the wrong shoe. I was told by customer service that this happens & sometimes you don't know what you'll get when you order. Uhm, really?!?! Not only were the shoes a different item # & UPC # but also cheaper (yet I was billed for the more expensive shoe). After the "managers got out of a meeting" they called & promised me my shoes would be there on a Tuesday. Tuesday came & no shipping notice. I called & they "can't find my shoes" & are "sorry that they promised me" that I'd get them. What kind of banged up shop is this place?! That's a pitiful excuse for customer service."
"I've had much better luck than the previous reviewers - order shipped quickly, all coupons were accepted, and the order was correct. "
"My experience was similar to other reviewers. After spending hours shopping on DSW.com and placed my order, a week later, my order was canceled. Will not buy from them again. Wasting time!!!"
"Definitely one of the store to avoid. I placed an order on 1/30/09 using legit coupon. The order was on hold for almost 10 days without any explanation. Worst of all, the order was gotten canceled saying the coupon was invalid. What a abuse of customer service?
No going to shop that again!!!"
"FRAUD WARNING!
I placed an order for two pairs of shoes on 1/30/09 for $79.57. One week later, they still hadn't shipped, so I called customer service. I was told my order had been canceled due to a computer error, but she said she could place the exact same order for the exact same amount.
I received the shoes on 2/6/09, and everything was fine.
On 2/7/09, I was emailed an order confirmation for the exact same shoes but with a total of $100.82. I called and they refused to stop shipment of the shoes, insisting that I ordered MORE of the IDENTICAL SHOES I had just received. Huh?
It is now 2/10/09, and they insist the second set of shoes is en route, even though I have not received any tracking numbers (I didn't even place the order). They say that I can ship the shoes back to them, but they'll only refund me the $79.57 amount (the order I'm wearing), not the unauthorized purchase amount of $100.82.
Essentially, they're hijacking my credit card for an additional $20 that I did not authorize.
DSW.com is apparently nothing more than a scam site.
DO NOT ORDER FROM THEM."