"Employee Kathleen at store 29449 is an excellent employee. Kathleen helped with toddlers measurements for shoes, she went above and beyond to help with a smile and genuinely loved helping. I Think it is important to let you know you have a gem , a rear commodity in this current time. I will be buying all of my shoes and recommending DSW to friends. "
"I recently placed an order that the website said was available for pickup in 4 hours at a DSW location. I called the store after not hearing or receiving any email after 6 hours and they informed me that they do not have the shoe in stock and it was scheduled to arrive in a week. I asked them to cancel the order and transfer it to a store that had the pair of shoes I was looking for. I did not receive any email from them that my order was cancelled and the website did not reflect that as well. I tried contacting customer service via their online portal which did not work.I sent an email and did not get any response from the customer service. Next, I proceeded to call customer service. After waiting on hold for 10 minutes, the automated service told me that the wait was 72 minutes and I would receive a call back. After 2 hours a got a call back and was informed that they did not have the shoes in any location and they were not accommodating at all.They wouldn't offer expedited shipping or anything in fact for my troubles. Additionally, I used a gift card to pay and was informed that it will take 3-5 days for the credit to go back on the card. Also, I had an account credit that was used in the purchase and was assured that it would go back on to my account which it was not. Now, I have to try to speak to customer service again which the phone wait is over 2 hours and have to use more money to try to make my purchase because of the gift card issue. IT IS MY RECOMMENDATION TO STAY FAR AWAY FROM DSW AND USE AMAZON OR A COMPANY LIKE ZAPPOS INSTEAD. IT IS NOT WORTH YOUR TROUBLE DEALING WITH A COMPANY THAT HAS OVER 400 LOCATIONS WORLDWIDE AND CANT GET THEIR CUSTOMER SERVICE TOGETHER. STAY FAR AWAY FROM DSW."
"I ordered my shoes April 13th and DSW hasn't even given the shoes to FedEx and It's the 22nd as I'm writing this. The shoes have been sitting somewhere for 10 days without moving whatsoever."
"So I usually go to the local DSW but decided my time was limited and I would place an order online and use some rewards points. After finding my way to the pair of shoes I wanted I added them to the basket and proceeded to checkout. What a disaster as i tried to use the $20.00 Off coupon mailed to me. Tried five times to use it, reset my account etc all to not work.
Ofcourse the coupon ended that day, so I figured it was just a scam to get you to pay full price or something else. I waited a day and miraculously was able to place the order so that was a bonus! After four days I still had received a notice about my order or if it had shipped. I did receive a confirmation of order received so not al was lost. On the fifth day I actually got through to a customer service rep after waiting about 20 minutes. I was then put on hold several times before the rep came back to the line and told me the order was supposedly picked and was on its way, but not sure about a tracking number. I argued with this rep for awhile before it became clear DSW has no system in place for order management. The orders online are sent out to stores all over the country so they have no centralized shipping system. Then the orders are filled by associates and sent out, but, there is no notification sent to the customers. In todays age of computers and shipping information systems I find it almost impossible to believe this is how DSW does business. I should have went to Amazon as I would have had them already a few days by now instead of waiting. "
"This is a Joke!!!!!! Ordered online on 3/2 and was charged. Picked up shoes from store on 3/14 and have had them every since.
Since 3/2, they have charged us, few days later returned the money and then wait a few days to charge us again!!! Today is 3/21, 8 days after physically picking them up and have a NEW PENDING CHARGE!!! What the hell?!?!?!
Customer Wait time is a joke, been on hold for over an hour and still have not spoken to anyone. I will NEVER shop them again.
CLEARLY WE HAVE PAID AND THEY RECEIVED THE MONEY FOR US TO HAVE THEM. FOR ANYONE THAT WORKS AROUND A BUDGET, GOOD LUCK TRACKING THIS **** AS IT HAS BEEN A MESS COMBING THROUGH BANK STATEMENTS CONSTANTLY FOR THE PAST MONTH TRYING TO FIGURE OUT WHY AND WHERE EVERYTHING IS GOING OUT OF WACK FROM!!!"
"Two years ago DSW lost my rewards membership. The problem was not resolved for two years. Then IT issues began with signing in. When attempting to phone or live chat with DSW the time frame begins in excess of one hour, unacceptable! I wrote to them when an item was not included in my shipment. The response was days later with a too bad sentiment. Customers, or "Shoe Lovers" mean nothing to DSW.
This company has the worst continual customer service of any retailer in the USA!"
"37minutes on the phone with someone who not speak English, per my waisting time nothing been completed.
During "conversation" my pick shoes was gone. I asked for supervisor and been adviced nobody is available for me. Droped the conversation and ordered online. None of my previous rewards been apply to my acct. "
"I never gonna buy shoes here again"
"I ordered a pair of shoes, unfortunately they shipped me a defective pair. I returned it by shipping it back and asked for an exchange. Unfortunately they re-shipped me the exact defective pair. To top it off they charged my card twice and sent 2 orders instead of one! Horrible!"
"Was placing my order for my daughters items for the first day of school. Decided to do in store pick up since they had been advertising quite a bit. Little did I know that they treat those orders as if you placed them on hold. They will send you emails to say pick up ready with the date in which you need to pick it up by and the next things you know in a day or two send you a oops we no longer have your item! I have never experienced anything like this! I purchased the items online assuming they were mine, never thinking if I don't get there as soon as they send me that email they will sell my order off. I highly recommend to everyone to NEVER use this as you will not get your things. Now my HS daughter will not have your shoes and other items to start the first day of school off right. DSW, I have no idea what you were thinking but this is not how you keep a customer!"
"I just ordered a pair of shoes from DSW, I have to say the web and the service is not impressive!!! Firstly the website mislead advertise the shoes by pricing, eg: the price you see is not what you will get when you check out, as the listing price is not tax inclusive, they use the pricing exclusive tax to attract customers by comparing the other website???!!!! cheating and misleading. which I think Federal trade commission should investigate this!!!
secondly, I purchased from overseas, on website they clearly list it's free shipping, however at the end the shoes have to send to another company, which request extra fee for setting up account with that company. and shipping fee from their partner is extra on the customers!!!
Last but not least, customer service is really poor!!!
The shoes hasn't been sent out yet! I am expecting everything is okay so that I can finish this horrible shopping experience! I read other people experience, I feel terrified. Figures cross, I will keep this updated.
"
"I always have great shopping experiences in store. Unfortunately I have tried calling customer service many times and after hours & many days wasted I was finally able to speak to someone. On a brighter note, if you ever left your $10 reward certificate expire, they do offer a one replacement of it :)"
"Do NOT order from DSW online. They are scammers with terrible customer service!
I have TWICE ordered a pair of Etienne Aigner riding boots and both times I was sent a color combination of the same style boot that was NOT EVEN PICTURED ON THE WEBSITE and not at all similar to the color I ordered. After the first order I called customer service several times, being put on hold for 20 minutes at a time (HOURS in total), I was told my item was "sold out" and all they could do for me was tell me to return or refund $50 off my order.
Finally a rep told me she located my size and color combination and would send the order immediately, only to be sent the SAME wrong color AND wrong size!
They are completely unconcerned by the fact that they sold an item entirely different than what was shown on their own website, and their customer service is completely unconcerned about a wholly unsatisfying customer experience. Excuse me for expecting to get the item I paid for!"
"I can't believe DSW received so many negative reviews on here. Rarely am I a satisfied customer, however with DSW I am never disappointed. I typically order my boots/shoes online, and the shipping is always fast. I also enjoy being a DSW rewards member, no other store offers as great rewards as DSW does. I get free shipping with DSW because I'm a rewards member, and also on holidays and other special events DSW alwaysss has a great deal. Lastly, what really earns this store five stars is their customer service. My sister wanted a pair of boots that they didn't have so she contacted a representative and the person got her the boots- but not old did she get the boots for her but she made sure they were sent to our DSW home store! I thought that was pretty awesome. Anyway, I was extremely disappointed with all the negative reviews, maybe you all had one bad experience and decided to vent on here."
"Terrible slow shipping. We placed an order Thursday night and the package got in Fedex hand Monday night. All mortar and brick stores that sell online think that have the right to be very slow on shipping compared with online only stores. Wrong!! Avoid this store and try online competition that ship quick and you get what you paid for in 2-3 days not weeks. "