"Update - 12/10/14: The "incident" occurred due to a misinformed new employee who was unfamiliar with the cancellation policy. After being contacted initially by Sean, we quickly were able to come to an agreement that we were both happy with. Sean worked diligently to resolve the issue and made sure I was happy with the end result. For the record, I would consider DSG Performance again in the future for parts again.

Update 12/9 - Sean, the owner, has reached out directly to try and resolve this issue. Will update when resolved.

Unfortunately I have to post a NEGATIVE review of DSG Performance. I worked with George and then Jason via FB chat to order an HKS Super Turbo Muffler system for my Evo X. George was helpful and responded to my messages quickly and we traded messages at all times of day - he even replied at late hours. I was told there were a couple left in stock and they gave me a price that I was happy with and I placed the order via Paypal. I was told the exhaust would ship 4-5 days later when my Paypal payment cleared. So a few days passed, my payment cleared the morning of Dec 3rd (expected and on time). I didn't hear anything that day which was fine. I messaged them two days later (Dec 5th) to see if the exhaust shipped but was told to check their website for tracking. At this point I was slightly annoyed but still waited patiently.

Then around 4:00 pm on Dec 5th, everything went downhill from there. A full 48-60 hrs later from when my payment cleared on the morning of Dec 3rd, I was told by Jason that the exhaust was no longer in stock and immediately he began pushing exhausts from other brands on me. Tangent:

As car enthusiasts, we all carefully and methodically choose our parts prior to ordering them. If any of you are like me, we don't usually just say "oh exhausts are all the same, I'll just pick one and hope it sounds good" - false. Catbacks are made by a variety of brands, some better in quality than others, and all vary in sound and tone. I was not appreciative of Jason immediately recommending other parts.

So I first asked what the lead time would now be on the HKS and was told end of Jan. This is not a long time to wait but just isn't something I wanted to wait for - I would not have placed this order had it not been in stock. I then asked for a price on an alternate exhaust (Amuse R1) and was told $xxxx.xx (I'm leaving out the price - I don't want anyone getting in trouble for violating MAP). The price was roughly a little over twice the cost of the HKS (not unexpected since you get what you pay for) but their price on the Amuse was significantly higher than another quote I received. I told them at that point I would like to cancel the order since neither option was agreeable to me.

At this point somehow my order for an in-stock exhaust somehow magically turned into a "special order item" with no cancellations but arbitrarily they were OK with me getting a different exhaust. The consistency seems off to me. At this point I was quite frustrated. Jason then went on to tell me that he "double-checked" on the cost of the Amuse and somehow $350+ came off the price in less than 10 minutes (he chalked it up to a change in Yen). I then asked if he could price-match the vendor that was selling it cheaper which he told me he couldn't. I thought it over and sent:

"I'm gonna ask politely one more time, can you please just cancel my order and give me a full refund? I don't see why you wouldn't - I placed an order for an in-stock item, not a special order item."

George then repeated that the order could not be cancelled since it was a "special-order" item and "that the HKS was already sold out when the payment cleared, so automatically the order was considered as a special order."

To reiterate:

-I would not have placed this order if it wasn't in stock and/or there was a long lead time.

I have filed a claim with Paypal to get a full refund. I will update the thread when I get a resolution either from Paypal or DSG."

"This is my first time ordering through DSG and I definitely can say I will again in the future, their customer service is amazing and fast to reply and they are willing to help with any questions you may have!"

"Greatttttttttt. U rocks.... now send the ipad lol"

"Best price on the market, very friend staff. "

"Info on my order has not been updated and they have not responded to my email asking about my order"

"well the part that I got was good, however the ETS stickers with the part would of been awesome. other then that the guy i talked to was really good and fast with the orders and questions that I had"

"Really good severs. People answered phone very kindly and helpful. Thanks guys!"

"Shipping somewhat to be desired."

"Loved the service . Real friendly staff and made it a stress free experience "

"Jason is the best salesman I've ever worked with in my life. He made my experience with DSG make me a returning customer for life!!"

"love doing business and its been nothing but amazing experiences with DSG Performance. always willing to help and answer all my questions. very friendly and amazing customer service. "

"Got a great deal as usual.
Would like to thank Sean most of all. "

"Sean did a great job listening to my needs
and told me right information about the product , great deal.
hes getting assistance over the installation
so 100% satisfied"

"Great customer service, gladly answered any questions I had and helped me get the right product for me"

"Was told over a month ago by Sean that my order was ready to ship just needed to pay for the shipping cost first. I paid for shipping one week later. And 2 weeks on it still hasn't been sent. I email Sean multiple times asking why it hadn't been shipped but he just ignore the problem! And anyone I talk to on live chat had no idea what was going. Wouldn't recommend anyone buy from these guys ever!!"