"We called today and got in touch with Mr. Enrique Bravo. Thank you soooooo much for giving us all the information we needed and having all the patient in the world. It's for your help that our cruise is a done deal.
If all your staff is like that your are lucky.
Sincerely Laufey and Sigfús.
"
"I have been talking with Enrique bravo on the online chat for approximately 4hours, searching for the best deal and accommodations for our upcoming vacation cruise 2018. He was most patient, courteous and kind, never ill mannered because of the many questions I asked and reservations I have changed. Due to the fact that I received bad internet connection on my cell phone and was continuously disconnected, every time I got reconnected a customer service representative was also quick to respond and connect me back to Enrique. He provided answers to all my questions. Great Website, Great staff, Excellent service. I sure will be back. "
"Excellent and fast communication. Clear and detailed descriptions."
"Excellent service. Thanks Armin Hartmann"
"We had to change a cruise and Carlos was so amazing to work with - even calling the cruise line Directly to ensure we got the package we wanted that wasn't available on the website. Definitely will book here again."
"Hello, Sam helped us greatly through the chat line to book our cruise, the way we wanted. The website was not giving us the correct information, so he did everything for us and we got just what we wanted. He is very patient and an asset to your team."
"I am very happy and satisfied with their customer service.
They are available 24/7 and helpful every time."
"i knew more about the answers from my question, but, THEY do their best and doing it in a very nice way!
"
"wir haben das 2-mal gebucht, alles super geklapt inkl. upgrade. gerne wieder"
"I was not very happy with the online agents at first, none of them solve my problems, until Alexander, who is amazing. He was able to successfully helped us price match and upgraded our rooms. Saved us a lot. Thank you Alexander."
"I booked two rooms through cruise direct last week. Then I found a better deal with higher deck and lower price this week. Agent Alexander helped me to apply the better deal and transfer my deposit to the new booking. He even helped my cousin to upgrade their two rooms to the higher deck and lower price. We are all very pleased with the services we received and will book future cruises with cruise direct for sure. "
"This time again Mr. Armin Hartmann gave us the best and fastest service possibe.
We couldn't be more satisfied."
"Great team, amazing cs.they will do the best they can or more. "
"My son and me booked the Norwegian Breakaway, the booking process so was fast and efficient. I enjoyed the time onboard and can recommend the ship. It was not my first and definitely not my last cruise with Cruisedirect."
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After much research and communication with Brook and Meghann, I have been so pleased with both of these agents. Meghann helped out with the booking where Brook left off. These two agents are stellar and truly have the patience of Job (from the bible)! I looked at going with another outfit cruise.com but I know I will not get the customer service these two provided. Therefore, I will make my downpayment for my cruise with cruisedirect. These guys are fantastic and if this cruise is a success, we plan to book many more with your company. Please give my regards to Meghann as well as Brook. Wonderful service!
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