"TRULY DISAPPOINTED.
I ordered two watches August 15th. I chose the DHL Express Priority Shipping (2-4 business days).
Once I paid for the two items, they asked for "Additional information" : the last 4 digits of my credit card number and a contact number.
Their verification system is very outdated and, honestly, it feels like a SCAM.
Then they send me an email saying that they tried to reach me, but that I was unavailable...
To this day (august 19th) I have 0 information about the shipping status, I don't even know if my order has been processed by their services or not.
The only thing for sure is that I've paid them 264 dollars.
I have requested a FULL REFUND and I'm hoping that they will be able to treat my request as soon as possible.
They may have lower prices, but honestly I wouldn't recommend this website to my worst enemy."
"Bought my 3rd Seiko from Creationwatches.com and once again they delivered perfection in terms of quality and service. This is slowly becoming the ONLY site I buy watches from as they're unmatched in price on certified quality watches. "
“Dear Customer,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Ordered two watches on Tuesday, delivered to my door on Friday by DHL. Superb turnaround that beats ordering stuff domestically. Products were just advertised, zero complaints. Will be ordering again in the future."
“Dear Customer,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"I rarely write reviews but I have seen some mixed reviews for creation watches so I thought it only appropriate that I provide a review of my experience. Ordered watch late on Thursday night (with a bit of trepidation), it arrived early Monday morning before I left for work. Singapore to my door in Melbourne in effectively 3 days. I can’t post a letter from one side of Melbourne to the other that bloody fast! Watch arrived safely packaged in a seiko box with manual and in perfect condition. Beautiful watch. Outstanding service. Will definitely be using them again (don’t tell my wife)."
“Dear Dan,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Great service and fast shipping!"
“Dear Sander,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Great service! Fast delivery and watch Works perfekt.
Will definitely buy again"
“Dear Simon,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"I order a watch and i ask the seller about the costum fees they reply that it is very low to my country . when the pachage arrived to country i had to pay the double value for the watch and the delivery which supposed to be free. i mailed the seller to sent it back without even delivered to me and have refund and they accepted . its been over o month when the package arrived to them no refund yet and on mails they reply with auto response that they are working with their team for that. Stay away their tiny low price doesn't worth the trouble and their costumer service will try to fool you or will not exist at all "
“Dear Xaris,
Thank you for sharing your experience with us.
As explained on our website, the shipping fees are paid by us but Import duties (if any) are the responsibility of the buyer. We have no control over this, since these taxes are charged by your customs authorities (and typically are the same as Sales tax or VAT that you generally pay for your purchases. Just that we don't charge you for these taxes in advance, but your customs do during delivery). On our website this is clearly mentioned next to the shipping option you choose for your order.
As per our records your payment has been refunded and should appear in your Credit card statement in due course.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Great value and fast door to door dispatch. I recommend this retailer."
“Dear Peter,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Excellent customer service and delivery once again. I am a repeat customer."
“Dear Sidarth,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Реально классный сайт, купил двое часов, доставка до Екатеринбурга вдвое быстрее чем любой алиэкспресс/ебэй/амазон, часы классные, оригинальные, в фирменной упаковке, буду покупать только здесь и всем остальным советую!"
“Dear Kirill,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Very good range of watches, at excellent prices. Good communication and very quick delivery. "
“Dear Chris,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Lightning fast shipping, great product. Reliable company."
“Dear Chris,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Have now purchased a number of watches from Creation and have yet to be disappointed. This watch exceeded my expectations in terms of build quality and finish, plus the icing on the cake for me, sapphire crystal - significantly superior to mineral crystal which scratches way too easily in my experience. Conclusion: You would be hard pushed to find a better watch of this type at this price point!"
“Dear Gary,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Creation Watches consistently provide me with the variety, quality and value that I need to maintain my small business. I now automatically go to them first to restock. Very happy indeed."
“Dear Customer,
We are pleased that you liked the experience . We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Have bought a few watches and all have been excellent quality at the best prices.
Even when a watch was out of stock, the cusomer service was of the highest standard."
“Dear Customer,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
A rep from CreationWatches.com, Redacted, has responded:
“Dear Antonio,
We understand your disappointment and would be more than happy to get this matter resolved immediately. Customer satisfaction is always a number one priority for us. We are deeply sorry that that wasn't clearly demonstrated to you. We confirm your payment has been refunded and should appear in your Credit card statement in due course.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”