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Verified
1/5

2003-10-31

"Ditto the other reviews. This company is clearly fraudulent! I placed this order on Oct 14th. I received a confirmationemail the same day, and a follow up email on the 15th stating that my bank authorized the order. I.e. they charged my account. My order should have arrived on the 23rd. Yet here we are on Oct 30th Halloween eve and my CHILDREN have NOOOO costumes. They check our front porch daily. OK my fault I chose this unethical wastoid of a company, but I am MAD. Anyone want to go together to file a class action lawauit against these bozos???"

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
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Making decisions on their own
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Overall customer service
Customer service resolving problems
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Customer service being easy to reach
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Verified
1/5

2003-10-29

"*Updated* Received my order 10/30/03.

I placed my order on 10/16/03. I was given a ship date of 10/20/03 and a delivery date of 10/25/03. I still have not received my order.

This company has failed to respond to 4 e-mail messages.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2003-10-27

"I can't beleive it. I received the costumes this week! Today is January 14th. Oh my God! I ordered them September 17. Sent email back and forth. Made alternative arangements for Hallowe'en '03. Got costumes for Mardis Gras. Whoopee!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
N/A
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2003-10-23

"Shoddy business practices about here. The seller
answered a query as to whether the item was in stock with a reply stating "yes they are in stock". I placed an order and got a confirmation
email and saw that they immediatly charged my
credit card - this should only be done when the
item is indeed being shipped. Two weeks went by
with no shipping confirmation and no item being
delivered! Several emails later I got the response
that "the item was still back ordered and should
be here soon".(?)What kind of nonsense is this on
an item that was supposedly in stock? Why did they
go ahead and take my money if they did not have it? I told them that - as this was a time critical item - namely a Halloween costume - I
was only willing to wait one more week for delivery. They replied by cancelling my order and
NOT REFUNDING MY MONEY.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site