"The fan I ordered was out of stock, but I was informed quickly and asked if I'd like a replacement. I opted to wait, and was notified within 1-2 days that the fan had arrived and the order was shipping."
"I want to warn internetional buyers. I made an order from coolerguys.com 6 month ago and I didn't receive nothing, no cooler, no money, nothing from them. It is true. Maybe you will be more lucky and receive your order, 50/50. Maybe yes, maybe not. "
"Ordered a couple items from Coolerguys.com on the 1st of May. I received all items that I ordered, but unfortunately one of the items did not work with my system. I was able to get a refund for the item via email."
"I have made a few purchases from this company and figured it was time to give them some good feedback. I haven't had to find out what their customer service or return department is like because I haven't had any problems! Everything I have ordered shipped within a day and arrived in a timely manner. They have lots of shipping options including USPS which has good rates.
I will continue to make purchases from them and my only "complaint" is that their store could be a bit larger for selection."
"Excellent service!! I ordered the wrong item and they were quick to change my order as requested. All this through email. Gonna be one of my choice vendors. Thanks Josh!!"
"I was looking for quality quiet replacement fans and a 80mm to 120mm adapter. CoolerGuys was the first place that had all I was looking for and in stock. I had a question about one of the fans so I emailed them. Josh replied in about 20 minutes with the answer. I placed the order Tuesday evening 3 day best way and recived the order today Friday 2/2/2006 Everything was perfect and my computer is now quiet and cool. A1 service!"
"Quick shipping, great prices & selection.
Thanks Coolerguys!"
"I bought two Lian Li SATA HDD enclosures from Coolerguys. When I tried to install the drives, I found that the eight screws holding each enclosure together were IMPOSSIBLE for me to remove (very, very small screws, in VERY tight). Searching Google, I saw that many others have experienced the same problem with these enclosures. So...I tried to contact Coolerguys to ask what I should do next. I sent THREE emails, I left FOUR phone messages, over the course of two or three weeks, but I never got any response of any sort. I still have the unusable enclosures.
3/1/7 update: After I sent Coolerguys a copy of the above review, they agreed to issue an RMA and give me a credit, which they've now done."
"Been a long time customer. This is the 1st time I have to return an item. Put in an RMA web request, called and left phone message, sent email with no reponse in the last few weeks. This has been very disappointing. I sent another email expressing my disappointment, let's see if I can get a response out of this business in the next two days....
UPDATE: Got an email from Josh. They did not get my email nor messages. He promised he'll send a replacement for the defective item. Will update when received. Thanks! Josh.
UPDATE: Josh shipped the replacement out before receiving the defective item. I received the replacement in record time. AWESOME!!!!
CoolerGuys have my highest commendation and rating. "
"Ordered a Tuniq Tower from these guys, paid MSRP, shipping a little over $9 UPS, took about 9 days for processing and UPS ground from WA to NYC. Everything went smoothly. Would order from again.
*UPDATE* - While installing my Tuniq Tower on 12/21/06 one of the heads on a critical thumb screw that secures the heatsink to the CPU popped off! I called Coolerguys and Josh went to see if they had any in stock to pull out and send to me. They were out of stock. Josh than contacts me a few hours later notifying me he had contaced Tuniq (Sunbeam) in the US, and he had gotten them to UPS me out a replacement thumb screw! That's great service! Coolerguys did not have go through the trouble of helping me since they already made their sale. Thanks again Josh and Coolerguys!
*YET ANOTHER POSITIVE UPDATE*
Josh is top notch at Coolerguys, I placed another order with them for 120mm fans and other case components in early January 2007. Unfortunately 2 of the fans I ordered came with broken blades. A quick email to Josh got me 2 new fans shipped priority at no charge. These guys Kick butt. Thanks Coolerguys!"
"Excellent product, excellent customer service & excellent buying experience. This store went out of their way to put the customer first. "
"Ordered a Koolance case and was shorted the coolant. Sent emails with no response. Last time buying from them."
"AWESOME! FAST COMMUNICATION with email, FAST SHIPPING (same day it went out, and it was a tower-case!), AWESOME PRICING (they price-matched another online store)
GREAT GUYS!"
"One of the best e-tailers on the web. Have bought from them before and will continue to do so. Fast shipping, great support and fantastic prices. They even gave me free stuff!"
"Order process without flaws, items stay in cart for quite some time. Order confirmation emails quick and accurate. But best of all is customer service, very rare these days to come across a seller that cares more about customers business then their own bottom line."