"held my Oder due to the fact that shipping address was different then billing address then tell me product wont be here for a week after"

"Did not deliver, refused to refund. No notification e-mail sent indicating the item was even ever sent. Got a gift certificate credit as a "one time courtesy" but informed that this is not their normal policy, claiming once it's sent it's out of their hands.

My complex has locked mailboxes so it couldn't have been stolen. Either it was never sent or USPS failed to deliver it... which has never happened to me before."

"Spent a good 80 bucks. Had to pay for shipping, and already that's a lot for a big purchase. Ordered product 5/24 and product has yet to come in 6/1. Tracking states its been in my city for 4 days, and is projected to arrive Monday 6/5. Ordered a similar amount of products from another site and received the order two days later. "

"For the first time in all the years I've been buying online, CoolStuff expected me to send them my personal information, INCLUDING credit card number, expiration date, and security code over an unsecured link. What kind of company does this??? No sale here!"

"I bought about 20 MTG cards that were listed as NEAR MINT FOIL. About half of them were HEAVILY PLAYED or DAMAGED. Very disappointed. I wont be buying any more items from this untrustworthy source."

"I have been shopping with these guys for far too long and have had nothing but good experiences with them. I am very near them final reward stage for customer loyalty and my only complaint might be they make their online shopping too easy. How dare they? Keep up the good work, I will keep coming back."

"They canceled two orders I made without notice. I only found out because I checked on my orders to see if shipped yet and the orders were gone. Would not buy from them not a safe place to buy from."

"Hello,

Im from Switzerland and just bought some single cards from coolstuff, so i live in Europe but received my package today, i ordered It last week on thursday which means It took less than One week to arrive. My cards were protected and i received everything i wanted, i highly recommend their services and will purchase singles there again."

"I've ordered from Cool Stuff Inc. twice so far, every time I used the free shipping offer as I bundle all my wishlist in my order over $100. Their website is easy to use, prices are good, and shipping is fast and flawless. Fortunately, I have not had a chance to deal with their customer service, because everything has been issue free thus far."

"Ordered a bunch of games for gifts, all my orders were canceled, because they wanted people to buy large orders for free shipping, not pay shipping like I did. This is the last place I will order from as I have had other issues in past but this one really made me mad as their customer service ****."

"While prices may be good you clearly pay for it in customer satisfaction. I had recently purchased 2 Copies of the Marvel VS Set & while one box was perfect. The other was had 1/4th of the cards Damaged to being unable to be used in a tournament without non-clear sleeves. When I contacted support they basically said talk to the manufacturer and didn't care. I get it when you damage something you talk to them, but considering this was essentially a defective product, it should have been quite possible to return it and get a replacement or refund for it."

"I had a very negative experience with CSI regarding their refund policy when a price changes. Their policy is that if you order an item, and the price for that item decreases, you cannot receive a refund or store credit for that item if the item has already been delivered. If the item is on the truck to be delivered you can get store credit or a refund, but once the item is delivered they are completely unwilling to issue any kind of refund.

I placed an order on a Thursday. The item was delivered on Saturday. The following Monday, i.e. four days later, the item was listed for sale at 20% less than what I had paid. I called to ask for a refund for the difference ($14), expecting that items were price protected (for example, like Amazon does). I was told that not only would no refund or credit be issued, but that there was no one else I could speak to and that they were not willing to do anything to address the issue.

The customer service representative was polite, but I am unlikely to shop with CSI again due to their adherence to this policy. I feel like it is reasonable to request a refund or store credit under these circumstances, and I was completely stonewalled.

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UPDATE:

After posting this initial review, I was contacted by a CSI representative and the situation was resolved to my satisfaction. CSI and I reached a fair compromise, and I am much more satisfied with their service."

"Excellent business. Would buy here again. Products shipped fast and were cheaper than most other places."

"CoolStuffInc is great! I've used them for years, spent $1000.00's
Free shipping on larger orders, packed well. Better prices then Amazon, large selection of game related items. I've only had one "problem order" and once I contacted them they immediately sent the correct item with no hassle."

"removed package from fedex without permission will be getting legal help involved. id advised no one shop from here storefront or online."