"I was able to find the factory part that I needed at a good price, hopefully the correct part shows up. "
"Great customer service
Parts in stock and shipped ASAP "
"I had ordered a part for my job, which is a Govt. agency and is tax exempt. I wrote a review that I wasn't happy that they charged me tax. Immediately I was sent an email regarding this and they promptly refunded me the $4 that was paid for the tax. Very happy with their quick response. "
"Great prices, products and very quick shipping. I do thousands of dollars of purchasing for a local college and Controls Central is easily my go to for HVAC/PLUMB supplies. "
“Thanks for the stellar review! We're glad to be your top choice for HVAC & plumbing supplies. Your satisfaction is what drives us to maintain great prices, products, and speedy shipping. Looking forward to serving you again at Controls Central!”
"Thank you so much for allowing such an easy transaction and fast turn around shipping! "
“Thank you for the review! We're thrilled to have provided you with an easy transaction and fast shipping turnaround. Your satisfaction is our priority here at Controls Central. ”
"Large inventory and lower prices than most. I love the shipping options, they got it covered from A to Z. I chose the next day air early a.m cause I need the part asap. Spoke to the customer service rep and they were very nice and answered all my questions. Thanks"
“Thank you for your glowing review! We're thrilled to hear that you enjoyed our large inventory, competitive prices, and seamless shipping options. Our team is always here to assist you with any questions or concerns. We appreciate your support!”
"Plenty of information and easy to navigate"
“Thank you for the glowing review! We're glad you found the process quick, easy, and informative. We appreciate your support!”
"shipped on time, new part!"
“Fantastic! Delighted to hear it worked perfectly and arrived on time. Thank you for your business!”
"Thank you! So glad I found this website!"
“Delighted to hear you're happy with our service! Thank you for choosing Controls Central for your HVAC parts needs!”
"Loved it ,easy to order parts."
“We're thrilled to hear that ! Looking forward to assisting you again whenever you need us here at Controls Central. Thank you for your business! ”
"you sent the correct heat exchanger
WITH THE WRONG GASKETS
and you have yet to follow up "
“Thank you for your feedback. We apologize for the delay as our customer service team is coordinating with the vendor to confirm the exact gaskets shipped. To expedite the process, we sent you a return label. Please reach out at support@controlscentral.com if you need any further assistance .”
"this web site very easy to use. "
“Thanks for the feedback! We're glad you find our website easy to use. We aim to keep it simple and efficient for our customers. We appreciate your business! ”
"Parts were available, priced well and arrived sooner than expected. However, one of the 3 units I ordered was not inside original packaging when it arrived and did not work. The second one I installed was inside the original packaging and did work properly. "
“We apologize for the inconvenience you experienced with the unit that arrived without its original packaging and didn't work. Please reach out to us at support@controlscentral.com or call 877.492.2236 Mon-Fri 9 A.M. - 6 P.M. CST, and we'll be happy to arrange a refund or replacement for you. ”
"I called to get help information on why the motor I just Purchased right out the box won’t work and no one would answer the phone or call me back 500. 00 plus dollars down the drain right now . Hey guys I’m back to clear up my review I live in a different time zone and was calling them after work hours but I was able to talk to a young lady today name Jessica that was very helpful so for anyone else that is not in the same time zone don’t worry the company is about their word very helpful "
“Thank you for taking the time to update your review. It's great to hear that Jessica was able to assist you effectively. We appreciate your clarification and understanding, and we're committed to providing helpful service to all our customers. Thank you for your support!”
"Website listed they had inventory but did not. Had to cancel the order. "
“Thank you for sharing your experience. We understand the frustration of encountering backordered items. We want to assure you that we have several checkpoints in place before finalizing orders to indicate any such issues. Your feedback is important, and we will use it to further improve our processes. Rest assured; we have investigated your order to ensure everything is addressed appropriately. If you have any further concerns, please feel free to reach out to us at support@controlscentral.com ”
"Found Mitsubishi Electric M21EC0397 MN CONVERTER CABLE SET that was 8 weeks out at my local dealer. Shipping was free and promptly received a receipt emailed to reconcile my cooperate card."
“Thank you for sharing your positive experience! Here at Controls Central, we do our best to provide the easiest and affordable HVAC/R part solutions to our customers. We thank you for your business and hope to serve you again in the near future!”
A rep from Controls Central, supportcontrolscentral, has responded:
“Thank you for your feedback! We strive to have the parts you need when you need it ! Looking forward to serving you again soon, here at Controls Central. ”