"I think it's a good price, easy ordering and fast shipping.
"
"Look at the email threads with customer service and how incompetant employees did not make my order correction accurate, therefore resulting in the loss of my discount. Plus a lack of follow up response to me since May 14th. If the website was more user friendly I could have ordered as needed and all this would have been easy. Now it's just been super frustrating for something so simple and has wasted too much of my time!"
“HI. I sincerely apologize you felt the experience was less than the expectational service we are known for. After reviewing the email thread, it seems you were having difficulties removing one of the lenses you didn't need to purchase for. Since this was a re-order, you can only adjust the quantity once the items are in the cart. Once you add them, select "remove" next to the product you do not need. In the email thread, I do see the customer service agent was able to successfully remove the lens you didn't need to purchase for and added in a 15% coupon since the coupon you had applied originally expired. I apologize for any inconveniences caused to you. ”
"the discount with a processing fee is a charming twist (not). Just provide a reasonable price and maybe you'd get repeat customers."
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"so far so good...unless I get a back order email"
“HI. Thank you for your order and taking the time to complete the survey. We appreciate your business and look forward to serving you in the future. ”
"easy to reorder and fast shipping"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Simple, fast and affordable."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Pages would move forward or backwards in the middle of filling in information. A bit scary would hit something I might not want too."
“HI. Thank you for ordering with us. I apologize if you had technical difficulties. Would you please advise if you were on a mobile device or desktop so we can have out IT department look into this further? We appreciate your business and look forward to serving you in the future. ”
"not too bad for a first time buyer."
“HI. Thank you for choosing Contact Lens King for your contact lens needs! Please do not hesitate to reach out if you need anything further. We appreciate your business and look forward to serving you in the future. ”
"ok ordering till you get the sticker shock at the end of the "processing fee". But I guess thats how most 'discount' sites work lol"
“Thank you for the review. I apologize for the frustration regarding the processing fee. As you read on our website, the processing fee is associated with the sales cost of the item and is priced per box. However, we do welcome all our customers to do their own price comparison to see for themselves that in most instances we offer the lowest bottom price. It is also important to note Contact Lens King is an authorized retailer, receiving all our lenses sealed and packaged directly from the manufacturer. At Contact Lens King you can count on receiving the quality products you want while receiving award-winning service. We greatly appreciate your business and look forward to serving you in the future.
”
"Lowest prices I have paid for contacts in years!"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"tired of my password not being used"
“HI. Thank you for your order. I apologize if you have difficulties with your password. Since our system does not store passwords or payment information for security reasons, please make sure you are manually entering your password each time you log in and not use the auto-fill from your device. We appreciate your business and look forward to serving you in the future. ”
"website filled in wrong shipping address"
“HI. Thank you for your order. I apologize if you had difficulties with the address. Upon review of your account, the order you canceled was the first order you placed with us therefor, the order would have been shipped to the one that you entered when creating the account unless you entered an address different then your billing. ”
"List of coupons displayed with no stipulations, but each one said not valid"
“HI. Thank you for your order. I apologize if you found coupons that could not be applied. If you are finding them on 3rd party sites or if you did not receive them directly from Contact Lens King they will not be valid. Only coupons sent directly from Contact Lens King will be honored. I have applied a valid 10% coupon to your order saving you $14.19. In the future, please feel free to contact customer service before placing your order to see about available coupons. We appreciate your business and look forward to serving you in the future. ”
"Very easy to shop and check out for contact lenses"
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
"Best price for what we needed."
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”
A rep from Contact Lens King, Amanda R, has responded:
“HI. Thank you for your order and for taking the time to leave a review! We appreciate your business and look forward to serving you in the future. ”