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Verified
5/5

2005-09-20

"Hi My name is Aaron Jones. I just recently purchased from the online retailer. (www.ConsolePoint.com)

I am very happy with the service i have recieved. I ordered the product and in no more than 2 days i recieved it in the mail. I was very happy with how fast the shipping was and how great of condition teh product was in. Was brand new. I will honestly keep my business to this online supplier and will definately refer them to all of my gamer friends!

Sincerely,

-Aaron Jones
"

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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
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N/A
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Verified
5/5

2005-08-27

"I didnt except to receive my stuff so fast. They delivered it to me in 1 day. Also they were really friendly when I asked them questions."

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Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-08-20

"Low Prices, good product, but order tracking was pretty much nil. Would buy from again however."

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Verified
5/5

2005-08-06

"I purchased a Flip top with Swap Magic 3.6 package, PS2 Breaker, and HD Advance 2. I was leary of ordering from an unknown (to me) company, but after chatting online with a support person, made the purchase based on his suggestions. I received the order in just a couple days, which is the quickest I've ever received a product ordered online. I had some questions after receipt, sent an email, and received a very prompt reply. I guess the only complaint I had was that their instructions on installing the flip top were not too clear on a couple points, but did get it to work. However, After speaking with customer service, was told they will look at them. I highly recommend using them. In fact, I will be ordering the same items for my 2 step-sons' ps2!"

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-08-03

"This place is A++ in customer service and low prices, well on my item anyways - hope you make the right decision and shop here as I did! I don't know what every previously dissatisfied customer is bickering about, but believe me I've had my share of bad customer service and consolepoint.com has been the best with customer service in terms of communication. I was previously engaged in ordering from a company that claimed to have stock in HD Advance but did not, I waited patiently for 1 month and a half in hopes of cooperation and receiving my item. I never did. Finally I was in a desperate situation requring the item to complete a mod for one of my clients, looked around, emailed many places the same day I ended up ordering from consolepoint.com. Most places said out of stock or claimed to be in stock in coming days. I finally ran into consolepoint, checked out the website, found my item - it was also the cheapest you could get it anywhere! I looked under contacts, and man was I pleased, they had Yahoo IM. As soon as I queried the store, there was an immediate reply, I had been curious to whether or not they really had them in stock unlike the other company that i ordered from that claimed to have them in stock and had to order them in before I would get my order processed. The person on the other end was quick and courteous. Regardless of any bad reviews here, I was able to get my customer service, order, and receive my item in less than 4 days. Definitely A++ on my list of future mods."

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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
3/5

2005-08-02

"i had a mistake giving a conclusion to this site (consolepoint.com) because i panic due to its late shipping but now the package already arrive and its complete and in good condition. their customer service is very good thats all LOL :P"

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Verified
1/5

2005-07-22

"This guy is a scammer for sure. Although I opted for tracking+express shipping (3-5 days), I didn't received a tracking number and It's been 2 weeks since I made the payment. He doesn't respond to my e-mail and on YIM he's almost always unavailable. When he is available he fails to give me a straight answer about what happened with my order, why I didn't receive a tracking number (first, tracking is not available for the country I live in, then he says I should have got a tracking number, they just changed curriers, bla, bla).
Now he doesn't even respond on YIM.
So I recommend you stay away from this site (consolepoint.com/consolemaniac.com), it's a big time fraud.
"

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Overall quality of the company
Pricing of products and services
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Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
N/A
Overall technical support
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Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
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Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-07-13

"I was very pleased with the prices and the quality of the products that I ordered. I was especially pleased with how quickly my products were delivered. I placed my order on a Friday evening and my order was waiting for me when I got home on Monday morning! One business day shipping time was awesome! I had a slight scare with what I thought was a missing item but I contacted the company and they indicated that product was on backorder. I will definitely recommend their site to friends and will purchase from them again in the future!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-07-12

"I received my order super fast - within 2 days of ordering. Had some problems with one of the items, went online and had a short IM chat with one of the customer service reps- they shipped a replacement right away, which I received very promptly. Great service!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-07-03

"I bouhgt from these guys on the 29th of june. I live in texas and i got in exactly 3 days later after i ordered. I got it on july 2nd. Tese guys have he fastest shipping i have seen for modchip sotores or online stores in general. I bought an hdadvance iand i loved the prouct alot so i must give them a great score. I love this company. Looking at previos reviews im starting to wonder whther there from other odchip sites trying to purposely give these guys a ba feedback. Anyway i need to thank these guys for their exellent service!Also im glad that the 4th of july didnt slow my item down :) "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2005-05-31

"I ordered from them in mid-april and have still not received delivery. They never gave me a tracking code though I bought tracking and they haven't returned a single email I've sent requesting one. I think the previous reviewer should be investigated as I believe these people to be scammers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
N/A
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-04-17

"This company is the besT! I got the item in 5 days, and whenever i had a question i contacted them via live chat. I will reccmend this cmpnay to everyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

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