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Verified
1/5

2007-01-23

"Placed my order on Jan 12, 2007. Eleven days later still no package. No email response or telephone call. No tracking number.

Hope I get mt package. Do yourself a favor, don't order from these people.
"

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Verified
4/5

2007-01-17

"Purchase the item on the 3rd, receive it on the 17th, it took a long time, but receive it and love it. Great product and price is great. "

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Verified
1/5

2007-01-07

"I am extremely wary of online shopping, and this place has totally made my paranoia justified.

I ordered a present for my brother in mid-DECEMBER with a money order. It's now JANUARY 7 and I *still* haven't received my item. I've e-mailed many times, and I received a notification a few days after Xmas that their "post office was not accepting shipments" and my item was "being shipped tomorrow." My brother asks "Is it here yet?" and it breaks my heart to tell him no. I would never buy from here again and wish I had read the reviews before I purchased from here. I have *yet* to receive any kind of tracking info. Save yourself the trouble and don't order from here.

**UPDATE**
After MUCH persistence, I finally received my order in mid-January. It took over a month to get to me. Definitely not worth the hassle and headache.
"

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Verified
5/5

2006-12-01

"I know most first reply ratings always seem fake. But this one's for real. :p I couldn't help but feel the need to post my experience since I did have my fears and my doubts. In the end though, they came through. :p I normally only like to order from big companies like amazon or the official store sites of places like best buy and stuff. but there are just some things that the big guys don't sell. that's where this site comes in to help. :p

Before I decided to take the leap and trust these guys, i checked out resellerratings. there were so few experiences. but i new that I had to give it a try. I mean, there was a time when I dind't even know this site existed and trusted certain sites just like that. And they came through too. All i know is, you really gotta be patient and never ever EVER, trust the estimate days anyone gives. that's something i've learned to accept. :p

perhaps i'm too nice or too patient. but the way i see it, so long as my package arrives within 30 days (which imo is the most anything should ever take EVER) then i'm happy.


so anyway. with that outta the way. I made the order on the 20th. got a confirmation prolly that same day or the next day. and didn't get tracking info till like a week later i think. i checked it twice but all i got was "usps was notified that this package should be expected, but has not been recieved yet. check back later" basically i think this means, console point told usps they were gonna send something. :p kinda funny.

anyway, the package was delivered to my mailbox (yah it fit lol) on the 30th. 10 days. not bad. then again i'm in the same state as they are and if they tried to swindel me i'd drive over and kick some butt. lol

anyway. in short. i'm very satisfied. (boy that took forever didn't it?)
"

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Verified
5/5

2006-10-10

"Great experience for me. Received a shipping confirmation almost immediately and item arrived in great condition within the normal time it takes for something to go across country. Also had the best price I could find for what I bought."

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Verified
5/5

2006-05-31

"I bought from this company on March 6th and my order was there on my front door on the 8th. I was, to say the least, very pleased and happy. They have a phone number (unlike most game stores) that they answer promptly and professional. For 6.60 2 shipping was above and beyond and i am very very pleased with this company."

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Verified
4/5

2006-01-31

"Well, I ordered some stuff from here on the 19th of January...as of the 24th, I had recieved no tracking information or confimation that my order had shipped, so I sent an email inquiring the status of my order. The following day, I recieved a reply that it was to ship out on the 26th, and within two hours I had a confirmation email from USPS that it had been shipped (i'm wishing I had bought tracking)

Today is the 31st, still don't have the package, but then again its been over the weekend, and its 3-5 buisness days, AND I'm on the other side of the country. Can't really hold those things against the store.

I love the selection and pricing here, I suppose its just a question of if I recieve my stuff this week or not...if by this time next week I don't, my view on this place will definately change...if I DO recieve it sometime this week, I most likely will order from here again.


One other thing, what is up with people writing comments that sound like they have never even heard of the English language?
"

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poq
Verified
1/5

2006-01-23

"I ordered an item _three weeks ago_ with priority delivery and have yet to receive my item, a shipping notice, tracking number, or anything beyond a credit card charge and an order confirmation email.

I sent emails to customer support multiple times but didn't get any replies. The IM name given under the Contact section seems never to be on, either. Be _very_ wary.
"

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Verified
1/5

2006-01-17

"Horrible experience. Ordered something that was listed as ship in 24 hours, been a week and still have not ship. Contacted customer service (if there is one) multiple times and no response."

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Delivering products damage free
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Verified
5/5

2005-12-20

"Ordered on December 9, 2005 and received the shipment on December 19. Not bad for it being the Christmas season. Prices were good and I'm overall very happy."

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Verified
1/5

2005-12-20

"Sent payment to this store through paypal on the 9th November... still haven't received the item, any emails, or any replies to my enquiries. Highly unrecommended."

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Verified
1/5

2005-12-19

"I have placed the order for 2 weeks and still no tracking number or my stuffs. I have sent 2 emails to them for an explanation. No replies so far."

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Verified
1/5

2005-11-12

"I have ordered a swap magic tool from these people and still no package has arrived and its been over 3 weeks ?..at first they replied to my emails but now they have stopped responding to my emails ?..
33.98 off visa and no parcel !!!
"

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Verified
1/5

2005-11-11

"I had previously purchased and left positive feedback for this company. Seeing as they delivered very well the first time, I ordered again. I'm extremely dissapointed the second time. Ordered over 10 days ago, never received shipment, tracking or a response to numerous emails. Be vary wary of this shop."

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Verified
5/5

2005-09-23

"Awesome shipping....already recommended to about 5 friends...1 of which purchased frome consolepoint.com"

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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use