"Very simple so far . See how it goes "
"I ordered a dress from Cocomelody and it arrived just when it said it would. The dress looked just liked the pictures. I had to get it hemmed as it was pretty long, so I'd recommend sending your exact measurements. All in all I was very satisfied with my purchase."
"customer service was pretty good."
"From the moment I ordered the dress there was nonstop communication! I had a ton of anxiety due to the short time as well as being a pregnant bride. This dress was my dream dress and made the night complete! I will 100% promote this company and will get dresses from this point on from them. "
"I have been struggling to find dress options that fit the look I've been going for and was so thrilled to see the options available here. But I was very nervous about buying a wedding dress I had never actually seen on me. The try at home option is a game changer, and Laurene was so helpful in answering my questions. I cannot wait to try on my dresses and hopefully fall in love with one of them! "
"Affordable selections for wedding "
"I am absolutely in love with my customized LD5830 dress from Cocomelody! I added sleeves, higher lace on the chest and back, and a purple layer underneath. It turned out exactly how I wanted it to and fit like a glove. I would highly recommend ordering from here to anyone who wants something truly unique. The team was amazing in answering ALL of my questions and were always super responsive. They made the process very easy and I knew I was in good hands."
"Ruth and the team were amazing, with living in the uk, the time difference wasn't an issue
They were so helpful about sizes snd customisation, the dresses were beautifully made and fitted my 5 bridesmaids beautifully. The Groomsmen waistcoat and ties were also beautifully made and the customisation to my 9 year old sons waistcoat and tie was perfect! The postage, tracking and delivery was faultless! Im so happy I found Cocomelody for this, and it complemented my dress and theme perfectly.
Thank you. I would definitely recommend Cocomelody. "
"Paola and Clay were very helpful and made the appt go smooth"
"I am having a wedding in such a short timeframe! Everyone was the best and so helpful with ordering it in plenty of time. Clay was super upbeat and snatched my waist! I’m also getting the first black dress in the Alexa. "
"I ordered a “custom” wedding dress and gave my measurements. The rep taking my measurements kept telling me they were too small and to re-measure. I received my dress and it was 4-5 inches too big everywhere, and they refused to refund me bc it was “custom”. I had to spend $600 to fix it and fight back and forth for any kind of compensation. "
"THERE IS NO SPACE TO EDIT. i DONT WANT THE DRESS ON THE THE INSIDE. I WILL HAVE TO CALL TOMORROW FOR A PRICE ADJUSTMENT "
“Dear Autumn,
Thank you so much for leaving the rating on our Resellerratings page.
We can help you remove or delete the item in your order. Our assigned team (In-sale Team) is willing and happy to assist you regarding this concern. Please do chat with us or email us as soon as possible so we can guide you and help you. We will give you a prompt reply.
Actually, if you do not like that item in your cart before you checkout, you can edit all of your items in the shopping cart. By hitting the trash can icon before clicking “proceed to checkout.” You can also add a note in the Comment Section box once you hit the “proceed to checkout”. You can add any information regarding your order and your event date, so our tailors know your important date and your important reminder for them. So they can also closely monitor the progress of your dress.
Your feedback can help us to offer better service in the future.
Please feel free to reach out if you have any further questions. Please do chat with us or email us at service@cocomelody.com as soon as possible. We are always here to help!
Have a good day!”
"Very accommodating and respond on a timely manner. Answers all your concerns and queries. I just hope they will lower the charge for the “try at home sample gowns like other company I’ve tried. They only charge $15 per dress. "
"We have so many differing needs for bridesmaid dresses and, although we haven’t chosen yet, your range of styles, colour, fabrics and the finish on the garments shown online can only help us to please everyone! "
"My wedding dress came in the wrong color. "
“Dear Sonya,
Thank you so much for leaving the rating on our Resellerratings page.
We checked with our quality control team and team in our warehouse that we shipped your Try at Home dresses depending on your order history. All the try-at-home dress orders are meticulously examined and checked by our quality control department before we ship them to the destination.
We, at Cocomelody, value all our customers and we carefully check the orders.
Please note, that the picture colors here have been adjusted to display color as close as to color of actual fabrics. But color representation varies by monitors. There is also slight chromatic aberration caused by camera between color in photos and actual fabric color.
If you have any other concerns, please do chat with us or email us at service@cocomelody.com as soon as possible so we can guide you and help you.
We are always here to help! Have a good day!”
A rep from Cocomelody.com, CocoMelody, has responded:
“Dear Jenn,
Thank you so much for leaving the rating on our Resellerratings page. Our tailors make dresses according to the measurements you offered without seeing you in person. Our customization reduces the possibility of alteration but doesn't guarantee 100% fitness. As you know, there is even about 2-3 times alteration for the stores. Because our customization is a kind of remote service. Another local fitting is recommended to make the dress fit like a glove.
Actually, we offer a limited alteration reimbursement for our custom-size orders. For more info: https://www.cocomelody.com/return-policy?type=13. The refund has been done and it often takes several days for bank processing.
We, at Cocomelody, value all our customers and we carefully consider their concerns.
Please feel free to reach out if you have any further questions. Please do chat with us or email us at service@cocomelody.com as soon as possible. We are always here to help! Have a good day!
”