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Product & services pricing
3.75/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2023-02-15

Proof is in the dress

"Customer service was excellent. Selection is amazing. I ordered according to my measurements so until I receive the dress I really can't give a 100% review."

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Verified
5/5

2023-02-13

Experience

"Very accurate and easy to get in touch with! I got a customized order with them and it exceed my expectations! "

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Verified
5/5

2023-01-30

Customer ser

"Wonderful customer service. Needed a modification to and they were quick to reply. "

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Verified
5/5

2023-01-28

Fast satisfaction

"First dress I tried on was the one. All questions answered plus all the information I would have wanted later."

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Verified
5/5

2023-01-24

The most beautiful dress I have ever seen!!!!!

"My daughter had to move her wedding up from October 2023 to January 2023 because of her future husband's deployment. We ordered the dress 11/30. The Cocomelody staff contacted us right away and confirmed a January 9th delivery (for a January 21st wedding). We ordered the Trumpet-Mermaid court Train Tulle Lace Wedding dress in black. Since there were no pictures on the website of what it looked like in black, we had no idea what to expect. As the date got closer, every time this nervous mom emailed on the status, I was promptly answered. I was so excited to get the email that the dress had shipped right on time and even better, received by my daughter exactly when they said it would arrive. I have never heard my daughter so excited when she opened the box and saw her dress...she was overwhelmed. I was not able to see the dress until the day before the wedding and OMG, it is absolutely stunning!!!! I can not thank Cocomelody enough for their service, customer service, shipping and most of all the Dress!!! You truly made my girls dream come true!"

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Verified
5/5

2023-01-10

Said OMG YES to my dress!

"I ordered the Sparkling Tulle Bridesmaid Dress in Violet and am so in love with it! It fits true to size and feels super comfortable. If only the straps were a little bit softer, then the dress would have been absolutely perfect! Then again, it’s not much of an issue really. After I ordered, customer service checked in with me to make sure everything went well. I thought that was a nice gesture. There was a little delay in the delivery, but I still received the package very fast. Can’t wait to wear it out and feel the prettiest I’ve ever felt. Thank you Cocomelody "

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Verified
5/5

2022-12-23

Great Experience

"My dress arrived even faster than I was expecting, and the company was really prompt and helpful in answering my emailed questions. I didn't know what the details of the dress would look like since I couldn't zoom in on the pictures, but the dress was beautiful in person and I am very happy with my whole experience."

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Verified
5/5

2022-12-23

I cant wait to see my dress!

"I've just ordered my dress and am so excited! I'll edit this post once it arrives! "

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Verified
5/5

2022-12-15

Here comes the bride

"I have been trying for weeks to get a sample to try on, contacted customer service and they gave me the exact date to start trying to order again and I'm now waiting on my sample to arrive! Amazing customer service!"

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Verified
1/5

2022-12-08

Horrible

"The dress was custom fitted, pictures were sent of me measuring myself for an accurate fit. The dress showed up and wasn't even close to fitting."

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Rep reply posted 2022-12-12
A rep from Cocomelody.com, CocoMelody, has responded:

“Hi Kerstin,

Thank you so much for leaving the rating on our Resellerratings page. Your satisfaction really means a million to us.

Our tailors make dresses according to the measurements you offered without seeing you in person. In addition, before making the dress, one of our co-worker from a different department will send you an email to double-check all of your measurements before our tailors start making your dress. Also, our customization reduces the possibility of alteration but doesn't guarantee 100% fitness. As you know, there is even about 2-3 times alteration for the stores. Because our customization is a kind of remote service. Another local fitting is recommended to make the dress fit like a glove. If you have any other concerns, please chat with us or email us at service@cocomelody.com as soon as possible so we can guide you and help you. We are always here to help! Have a good day!”


Verified
5/5

2022-12-08

Friendly, efficient, good quality

"I had a great experience buying from Cocomelody for a velvet bridesmaids dress. The TBD option for sizing is convenient, and custom sizing was helpful. They explained thoroughly the measurements they needed and how to measure. Quality is great. Overall happy with my purchase! I would recommend them for a bridesmaid dress. "

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Verified
5/5

2022-12-05

Easiest wedding shopping ever

"Beautiful dress selections and loved they had real reviews with real pictures. Best part was my question were answered in chat from a person not AI. Can’t wait to get my dress!! Ahh!! "


Verified
5/5

2022-12-05

Banging prices

"This website was recommended by Facebook and so far I am happy with the process lol i will leave an update once my gown arrives! "

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Verified
5/5

2022-12-04

Thank you

"Pleasant easy to use site, great affordable options for every bride "

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Verified
4/5

2022-11-28

The dress I purchased fitted well

"I had it modified with the given measurements and fitted well with the exception of the bust area cut was too deep for me. Had to find someone to amend that area luckily it was long took extra from the length to make the adjustment. The delivery service was very fast as promised less than 2 weeks, considering the adjustments.I wore the dress 11.19.22 got a lot of compliments. I will surely recommend. Thank you. A.P. "

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