"Chico's makes it easy to do business online, phone or at the store. As a registered customer it's easy to see what I have purchased and discounts available. I like their styles. They are easy to do business with. I sometimes buy by phone direct to the store. they have good staff. If you see what you like in the store but it isn't in stock, they will have it sent from elsewhere to my home at no additional charge. All good folks. "
"Super slow shipping from website! “Free” gift card with purchase almost impossible to use!"
"I gave 3stars because I ordered right after Thanksgiving and I am still waiting for my shipment of clothes to come. I was planning to wear some for the holidays but that plan went out the door. I hope to get my package shortly. I’m disappointed. "
"I've been ordering clothing from Chicos for years. I love the style and fit of everything. I recommend visiting the store first, to get your sizing correct. They have a unique system for sizing the clothes. "
"Needed the perfect give for a friend. Great quality, nice price arrived on time!!! "
"Received earlier than expected
Beautiful jacket
Great fit"
"Very nice assortment for Christmastime...."
"I wrote telling Chicos that my items I paid for two day shipping and still hadn’t arrived five days later. No response! I wasn’t able to get this gift and had to resort to a gift card. Very disappointed in Chico’s customer service!!!"
"The sales consultant s are always friendly an help
SharonH"
"Stephanie is fun, professional and a whizz at wrapping merchandise and operating the computer all the while visiting with her Clients and wielding that winning smile!"
"ordered on Dec. 5 it is Dec 27 still no items. no tracking information
A) customer service told me twice that it would be here before Christmas.
B) stopped me from buying other items
C) never really tracked my ordered c0 blew off my concerns with assurances that were not kept
Chico's never really paid any attention to my multiple calls or requests for information, came across as dishonest and disorganized. They still have my money and are totally unappologic for assuring me twice that it would be here by Christmas.
Very hard to get any competent service although i am still trying"
"Order came as requested promptly with no hassle!!!"
"I ordered a top that I’ve been trying to request a return label for over two weeks. Every time I ask to return it. The message is always ‘item has not shipped’ Which of course it has. Trying to ‘chat’ with a representative, the hold time is ridiculous! Trying to email the problem only gets me a return e-mail that says to contact Chico’s by phone, again the hold time is over 30 mins! I give up!!"
"The first time I shopped at Chico’s was an amazing experience.
Customer service when I returned items was very polite!"
"ordered from store when they didn't have my size and of the two items ordered neither one of them was what the correct item"