"Ordered about 5 times from the site for our aviation company (500-1k in tools each time) and got the items shipped to Canada. Yes, the shipping wasn’t as fast as amazon but that wasn’t a big deal. Every order I’ve made was delivered within 2 weeks. Looking at the reviews, I guess I’m the lucky one. Will continue to use Chads. "
"First, the order took a week just to get shipped. Then, I discovered it was shipped from Palmer, Alaska (though the contact states the company is based in Wyoming?) Then the package disappeared (seems to have never left Alaska shipping center). Asked to investigate - and that was the end of communication - no other response to my repeated inquiries for three weeks. Good thing I paid with PayPal and requested a refund through them. Interestingly enough, the instant I filed a PayPal dispute, the merchant did respond - not to me - to PayPal, providing a bogus tracking number that cannot even be traced in the USPS system. If this is not a trademark of a scam, I don't know what is."
"They sent obviously a used tool. I requested an RMA. Returns are store credit only! Returns are shipped to Alaska!I sent the item back. It has been weeks, I heard nothing from them. Seriously, just stay away."
"dont even think to buy from them"
"Sends broken item, expects us to pay for the shipping back and forth! Customer service doesn't care if you have to pay out to replace what they sent was broken! Don't bother buying from them! The customer service doesn't care what you think of them either! They are 100% (#^&$(*&#^$!!!"
"Great prices but customer service ****. Ordered about 500.00 worth of Knipex pliers and choosing the most affordable shipping means they ship it when they get around to it. I've never heard of this. Then when I received some items of questionable quality it was a pain it the **** to resolve. Ended up getting a credit and ordering elsewhere."
"Chadstoolbox.com has tons of items available online, but the issue is half of them is never is stock. So you order it thinking it's in stock when in reality it isn't and it could take a while for them to get it in stock. Also they're low priority ship is horrible. It takes them over a week maybe even 2 just to get your order shipped. On they're website it says if you buy over "this amount" of stuff you get free shipping. What they don't mention is they're free shipping may take 2 weeks before you even get the product you ordered. They're customer service acts like everything in no big deal and always uses the excuse "well since it was low priority shipping the item was in stock, but other orders came in so we filled those before we filled yours, now it is out of stock" sounds like bull to me. I'd steer away from this company unless you want to wait a good while for your item. I was on my 3rd week waiting for a tool I ordered and just said forget it I'll cancel my order. They've got great price, but that's about it. "
"ChadsToolbox has very poor shipping process and management on inventory.
I made an order and received three items that's not what I ordered.
One of the they claim the manufacturer mistakenly etched the wrong part number,
another one they simply shipped the wrong item, the last one came in with the correct part number but looks differently compared to the picture they put on the product page.
This all is very deceiving and the worst part is they only refund you in store credit.
"
"Top of the line tools at the lowest price I've found. I love ChadsToolBox. I am a cheapskate and usually check ebay and Amazon for the lowest prices. Time after time ChadsToolBox has been lower. I don't even bother checking anymore. Great prices and tools like Knipex and Wera, what's not to like? Their customer support is extremely friendly and will go above and beyond to ensure that you are satisfied."
"As above.. This place just blatantly ripped me off. $240 down the drain or should I say into their grubby pockets. I ordered some tools to be shipped to Australia. After waiting 7 weeks nothing had been delivered.. Decided to email their pathetic support system to be told it was in the hands on customs and not theirs?... Yeah right... So I decided to ring Australian Customs which to no surprise didn't have my order nor had it even been processed.. It was at this point I decided to email Chadssh*tbox and low and behold no response. Really hope you *****rs go out of business. I have told everyone I have ever worked with and will continue to tell everyone not to buy anything from this place."
"As others say, stay away. "Low priority shipping" means they charge you then wait "up to a week" to pull/finalize your order. This information is (intentionally?) buried on their website - you won't see it unless you scroll all the way down on the shipping/returns page. If something goes out of stock in that time, they don't even bother to inform you of the additional delays."
"Stay far away from this website. scam artist all the way.No customer service to speak of. No way to know if a product is in stock or when it will ship. Wanted to charge me a 15% "cancellation" fee after waiting for 45 days for my purchase. STAY FAR AWAY. would have given zeros but 1 is the lowest number i could rate at."
"I will not be shopping here again. I only ordered from here because of their so-called low price guarantee. I placed my order and out of the three things I ordered I found them somewhere else at a cheaper price. There policy states that if a lower price is found that they will meet that price and beat it by 15%. This is entirely not true. The person I spoke with stated a price significantly more than what the price should have been if the 15% was actually given and not to mention was extremely rude. I went through and listed all the prices as to what they should be and what the total should have been. They would not even give me an explanation as to why this was not honored. They are just using this as a way to change their prices to they can be the lowest. Right after I received this response they had changed the prices to match the competitor I was referring to. "
"I have been ordering tool from Chads and my son has been ordering from chads for over a year now...the first time I ordered from them was because of price that's why I keep going back..
I don't believe I ever ordered something that was out of stock except once.. They called me on the phone and asked me what I wanted to to did I want to wait until the Knippex wire cutters came in or would I like a substitute product that he explained very well and sent me an email with the product description I chose tho stay with knippex so they shipped the order with out the wire cutters and then about 3 weeks later the wire cutters came in. and this was the time frame we had discussed "
"FRAUD - SCAMMERS - BEWARE !!!!!!!
These people have nothing to offer but to take your money. They most likely do NOT have any products in stock just live off your moneys interest. Te\hey will never ship your order because it's not in stock, but they shall never contact you to say it's not, and it's showing IN STOCK!
DO NOT WASTE YOUR TIME!!!"