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Verified
5/5

2019-02-05

Great service between China and Hong Kong

"We purchased the multi-region plan as we had to travel between China and Hong Kong. It was wonderful as we don’t have to look for and return the device each time we leave for the different region. The coverage was good and we didn’t have any issues. We had a total of 4 devices using the unit. The battery life was amazing.
We received the unit well in advanced of our trip and the return process was good.
I will definitely use them again.
"

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Verified
5/5

2018-11-08

Service and Reliable

"First time I rented a portable Wifi from Cello Mobile on a travel to Israel. My experience from start to finish was excellent. Renting/order procedure, delivery, reliability and easy to use. Highly recommended. "


Verified
4/5

2018-11-05

Would be 5 star but for one issue

"The first time I rented a basic cell phone (Portugal) I was pleased to see I could use Wifi and a browser and get email so I rented one a second time(Italy) and the phone was locked out of any use beside phone calls and text. Unfortunately it was Saturday before a holiday weekend and I couldn't reach anyone at cello til Tuesday at which point they quickly and courteously told me how to unlock the phone. But in the meantime it had hindered me making arrangements so I was very annoyed. They said they started doing that because they were trying to simplify it for people but maybe they could ask before hand. Otherwise it got to me on time, worked fine and is reasonably priced. Other people on my trip were paying $10/day for the use of their phone from home which was pricier although I think they got cell data service which I didn't."


Verified
5/5

2018-11-01

Easy and Ontime

"I have rented portable WiFi from Cello Mobile several times. Renting procedure is easy and the device was delivered on-time, every time. Never missed promised delivery date and I appreciate that."


Verified
5/5

2018-10-24

Excellent experience in Argentina

"The service provided by Cello Mobile was the excellent. I have used it several times!"


Verified
5/5

2018-08-30

It Always Works!

"I've rented several modems in about ten countries. I've never had a problem, it always works!

Cello does everything they advertise, ship on-time, fully functional with my wireless devices and returns are easy.
"


Verified
5/5

2018-04-26

A Frequent Renter

"I have used the Mifi from Cello Mobile very often in different countries and have always been more then satisfied.
Most recently, China, England & Scotland.
Always works perfectly, even in very remote areas.136980
"


Verified
5/5

2018-03-15

Great service and product

"I have rented a wifi device from Cello Mobile several times for my trips to Costa Rica. You turn the devices on and they work - 3G speed in most places, easy to connect, no problems with service. The optional return label makes the rental even easier. Fair prices and no surprises."

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Verified
5/5

2018-02-23

Excellent Customer Service!

"Long story short (hopefully), the last time I traveled someone stole my passport along with credit cards, ATM, iPhone, and cash. It was a bit of a nightmare but after navigating through 2 US Consulates i was able to obtain an emergency passport so that I could exit the country I was in. Emergency passports are good for 1 year but little did I know that some countries, that would normally let you get a visa upon arrival, actually require you to get a visa before leaving the US IF you have an emergency, or limited passport. There I was, stuck at the airport with no place to go realizing I would be forfeiting all the money I spent on accommodations and quite possibly the $200 I spent on renting a mobile wifi unit from Cello Mobile. I took a chance and wrote a letter explaining the situation, after all I never even turned the unit on, but I read the fine print, "no refunds once the unit has been shipped." I was surprised and pleased by an email I got from Cello saying that with supervisor approval, considering this unique situation and because I have been and will continue to be a loyal customer, I was given 50% of the cost of this rental to be used towards my next rental which I definitely will be taking advantage of, later this year! I have had nothing but good experiences with Cello mobile wifi units, I never had a problem with the equipment, they have always arrived on time and worked great. I have only needed to contact customer service a couple of times and they were always positive experiences. I really appreciate their treatment. I got two other traveling friends hooked on Cello as well! "

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Verified
5/5

2018-01-17

Great customer service

"I rented a smart phone from Cello Mobile while traveling in Australia. I wanted it primarily for emergencies, as I'd have a rental car and would be driving several hours outside of Sydney. It was a last-minute order, but the phone arrived before I left, complete with the appropriate adapter, charger, and fanny pack. I had several questions about the phone before I traveled and a few after I received it, and all were answered fairly quickly by e-mail. I ended up using the phone several times to call local relatives who I was going to visit as well as looking for nearby places to eat. The phone worked well, and thankfully I didn't have any actual emergencies."

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Verified
5/5

2018-01-16

Excellent!

"I needed the device at last minute and the customer service was great in making sure I receive it in time. Also, I was travelling to a area where wifi are not reliable. Nevertheless, it worked really well. I'd recommended even though it is a bit pricey."


Verified
5/5

2018-01-09

Perfect for our greek trip

"we were able to connect and make calls and surf for a fair price. Worked flawlessly."

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Verified
4/5

2018-01-02

A Very Satisfied Customer

"I had a very positive experience with the mobile hotspot rental from Cello Mobile. My unit performed flawlessly while I was abroad and I would recommend Cello Mobile to others. I plan on using Cello Mobile again on my next international trip later this spring.
The only reason I didn't rate my experience as 5 stars was that the per day pricing was considerable higher than the hotspot service I previously had been using. I had been accustomed to paying $7.77 per day and Cello Mobile was nearly twice that amount. Otherwise, my experience was fine. Thank you.
"

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Verified
4/5

2017-12-07

Great Device and Service

"We used it pretty much all over Croatia without a hitch,."


Verified
5/5

2017-11-28

Reliable

"We received our devices quickly. They worked really well overseas, and returning the device was very easy. Their customer service is also really helpful and pleasant. We had a lot of questions with our first rental--we have used them 3 times in 3 months now!"