"375 dollars late fee for one hour late unfair."
"I rented a car for a weekend starting on Thursday at 6pm. Due to a hurricane in Florida, all airports were closed on Thursday so I could not arrive during that night. When I arrived on Friday morning, the car rental company informed me that my reservation had been cancelled (automatically, 2 hours after my expected arrival time, despite a statewide emergency) and they did not have any cars available for me. I did not receive any calls, text or emails from anyone - they simply cancelled it on their own without informing me. I thought I would get some support from Carrentals.com since I had rented the car through them but after struggling to speak with someone at the company (their website does not include a phone number and the chat did not work), they did not provide any support and even refused to refund my deposit. In other words, I was left without a car, which I was forced to pay for."
"TERRIBLE and expensive. Rented a car through booking.com, a website to book hotels at least once a week! Needed a car in Helsinki and clicked on rent a car. Seems that after this click you are done. Having the feeling you deal with booking.com you get involved with the worlds biggest scam carrentals.com. I really do not understand that booking.com, not booking through them anymore either, relates themselves to this organization.
The carrentals.com went to Alamo at Helsinki International airport. So an international airport and an international car rental company. They ONLY accept Visa credit cards for the guarantee. What INTERNATIONAL company only accepts one CREDIT CARD?? This was nowhere mentioned in the terms and booking, but carrentals.com refuses to refund the rental cost. NOTE I had hundreds of Euros in taxi fees that week. DISGUSTING"
"They doubled the amount of the final price and they have a no cancellation policy! Stay far far far away from this company! Extremely disappointing "
"Priceless and car rental are Scamming company do not use their services "
"They took the payment but never provided the service.Contacting them even with proofs is a total waste of time. Contact your credit card company to dispute charges they'll be more helpful and in most cases are aware of this. STAY AWAY from Carrentals.com"
"They took my money, and did NOT provide the service. Only SCAMMERS/CROOKS does that!!!
ABSOLUTELY HORRIBLE COMPANY to deal with.
"
"Don't rent cars through booking.com. They are poorly integrated with car rentals.com and so if there is any mistake it won't get put on the booking.com user interface. Just stay away from booking.com to be on the safe side! "
"Upon arriving at the rental site my quote was tripled. There was not an option to chose another rental service as the location was an off airport site & the shuttle bus driver decided to take a lunch break at 6pm after myself & 6 other people requested a refund after they showed their terrible policies (which were inconsistent with what was online)
Their customer service after the fact is terrible & is only interested in closing your case for their statistics with no resolution or apology that has not been copy and pasted.
Go elsewhere "
"They took my debit card to pay for 11 day car rental, when I arrived in Toronto rental company refused to use my debit card for security deposit and cancelled my reservation leaving me stranded heading to a family funeral. Carerental.com has flatly refused to refund my 681.00 rental fee, stating the company doesnt
accept debit cards. OK then where did the money go from my debit card to pay for 11 day car rental!!
"
"I rented a car through CarRentals in Toronto. When I went to pick up the car from a third party, they refused me the rental on my G2 license. I was taken in by complete surprise as this was not mentioned anywhere on my booking confirmation email nor the CarRentals website. Despite their fault, CarRentals refused to refund my amount of $200. Don't ever book from these people. They are fraudsters."
"I prepaid for a rental over 2 months before the date I needed it. Me and my gf flew from Florida to Chicago for my nieces wedding and when we got to the car rental pick up they denied me rental service because I was paying with debit card so they needed a credit check but I didn't pass. Now I've paid for a rental car that I didn't use and carrentals.com.refuses to issue refund for services that were denied. Horrible company, use any one else but them... "
"I made an on-line reservation this past Spring for an SUV and made payment of over $1000 to secure my reservation. However, my late night arrival at the Thrifty Car Rental in Detroit had no record of my reservation. I was unable to secure a vehicle at the price I was quoted and was left with no other option than to come back the following day for a car because there were no rentals available. The worst part was that my rental rate went up by $700 for the same amount of time minus one day. Be prepared to pay close to $100/day for your rental car. Consumers are being gauged as a result of companies losing so much revenue last year. I will never go through rentalcars.com again even if there are no other options. What a scam. "
"Don’t book through them as the supplier is someone else and they have no communication with the supplier. All they want is your money and won’t care about the customer service.
Utterly disgusted. Better avoid them. "
"I normally only like to leave good reviews, cause I get people have bad days, or companies have glitches, but I can’t let people rent from this company without a fair warning! ABSOLUTE WORST COMPANY I HAVE EVER DONE BUSINESS WITH! I paid extra for an SUV and then I’m told at the counter, in Mexico that they sold out of SUVs and only have small cars available. Also told the “insurance” I purchased through rentalcars.com doesn’t actually work as insurance for the car your renting. . . You still have to put down a multiple thousand dollar deposit once you get to the rental company which is what we had to do, put down $2800 dollars, not pesos. Tried calling rentalcars.com on multiple different lines with no success about the insurance, deposit and them not having an suv for me which I paid extra for. Lines either weren’t active or after prompting through everything it would immediately hang up on me. Accepted the car cause we had no other option, it was getting late and we still had 3 hours to drive. When we returned it days later the rental company then tried charging us extra money for insurance. Yes that’s right! We already paid for the car and insurance through rentalcars.com, as well as $2800 dollars deposit which is refundable if no damages, then we get back and they try charging us $200 for their insurance??? Luckily we spoke to the manager on site and he waived the money they tried charging us. Also the car we got was a real POS!!! Trunk lining was falling off, I had to fix it anytime I opened the trunk, the car had scratches ALL down the sides with dents and chunks of paint missing from it! This entire company is a complete joke! Pay the extra few dollars and book direct through a rental company! I would have rather walked the hundreds of miles we drove than deal with this company! Book at your own risk and at the expense of your check book!"