ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2011-11-17

"I rented a Canon 70-200 IS lens from Camera Lens Rental. I have to say they were a pleasure to work with. I called them first to ask a couple of questions and they were great with answering all my questions. They even told me to use a special code for a discount since I was a first time customer. I then placed the order and they called me about 5 minutes later saying that there must have been some problem with how the order went through. Very quickly it was all figured out and order was placed. They had the absolute best prices that I could find. I will definitely work with them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-16

"Fast shipping as always! Thanks bunches! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-11-16

"This was my first experience renting a lens - I needed to photograph a concert. The service was impeccable, I had a question when I received my lens. I called support who answered the call on the first ring and got me the info I needed within one minute. A support group that acts with complete professionalism, and a little humor - that is so hard to find these days.

The prices and services were better than six other competitors I checked out before placing my order.

This was one of the best on-line experiences I have ever had. Camera Lens Rentals has outdone themselves and earned all my future business - no need to look anywhere else!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-10

"Great company - rented a telephoto lens for my Pentax for an airshow. They were in constant communication the entire time, and made shipping as easy as possible. Will definitely use them again. I called their cusotmer service twice - once to ask about rental policies and once to change the delivery address. The folks on the phone were incredibly friendly and helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-11-09

"This was my first experience renting a lens for my canon.i needed a walk around lens to take on vacation and was able to rent the lens i wanted for a great price.The service and shipping was really quick.And it was nice to get a letting me know the lens was received back to them and there were no problems with it.I see myself renting from them again soon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-09

"I have been debating between two different lenses for my next purchase so when a coupon came from CLR I jumped on it. Both of the lenses that I wanted were listed in stock for the days that I wanted so I placed my order. Turns out that I wasn't the only one who wanted to rent the 24mm. Instead of telling me that they couldn't help me, CLR bought a NEW 24mm lens for their stock and had it sent directly to me for my rental period!! WOW!! Everything arrived in perfect condition and I could not have been happier with the product and the customer service!! Thanks CLR... I am a devoted customer!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-09

"Very friendly and helpful, the lens was excellent to use and needed extra time i just called and extended. easy as pie. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
4/5

2011-10-30

"Great follow-up, great service, great everything. Highly recommended."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-10-28

"I have never rented camera equipment before, but CLR came highly recommended by the Pentax forums I frequent. I was on the verge of buying a Pentax K5 and I thought why not try it out as a rental first.

The CLR experience was flawless, the camera and lens I rented came perfectly packed and the equipment was in top notch shape. The K5 even had the latest firmware installed. Return was also super easy. I would rent from them again in a heartbeat.

Oh and based on my K5 rental experience from CLR I went ahead and bought a K5 body - which actually came from the factory with down level firmware.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-28

"Five Stars! I couldn't be happier with my lenses or the customer experience. I first learned about CameraLensRentals.com from a friend who obtained several lenses for use on his Honeymoon in Hawaii. I decided to work with Camera Lens Rentals when I needed some high-end lenses to capture another friend's wedding events - anticipating many dimly lit locations without flash. At the wedding ceremony, the professional photographer and I were comparing our camera packages. He was impressed with my setup. Later he asked to borrow my camera to snag some close up shots of the signing of the wedding certificate. The only difficulty was returning the lenses after I'd fallen in love with using them. I would recommend CameraLensRentals.com without reservation. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-27

"I am considering changing systems and wanted to rent a camera and lenses to test before committing. One of the lenses I wanted needed repair before they could ship it to me and I got a phone call with an apology and an offer to substitute a different lens for no charge. Although disappointed, I was blown away with the level of customer service I received. Customer service is important to me and today it is increasingly hard to find. When (not if) I need to rent camera equipment in the future it will be from CLR."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-26

"Excellent experience. They had the lens I wanted, which several other companies did not--they carry a very full line of lenses. The experience was very easy, well run. Lens arrived right on time, very well packed, and easy as pie to return. I had it 10 days for only $100 including shipping--1/10th the price of buying it. And I discovered it's not really the right focal length for me, so I saved a bundle. I would not hesitate to rent again--in fact I plan to the next time I travel."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-18

"First time renting a lens. I had read about Camera Lens Rental in several online Photography Forums and the posts were always positive.

I rented the lens in order to test it before purchasing it. Glad I did with insurance, shipping, and 2 week rental the cost was barely over $100.00. While an excellent lens I found that it wasn't what I wanted or needed. I saved myself over $1300.00 by renting this lens.

Although a first time user of their service the process was simple and painless. I received the rental lens the day before my beginning rental date. It was definitely packaged to withstand nearly any abuse during shipping and handling.

Returning the lens was a breeze. Repackage it in the same box using the same shipping materials, sign and enclose a statement, re-tape closed, attach the return address label and drop it off at a local UPS Store.

Rental prices are more than fair.







"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-12

"This was the second time I have ordered from there and the service exceeded my expectations again. Delivery right on time. Prices are the best I have found...Will definitely use them for my next rental."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-07

"My second time to rent from CLR. Perfect experiences. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A