ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2012-03-09

"Their shipping is expensive. Order processing and shipping is very slow. It took me more than 2 month to get what I ordered. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-03-02

"I order over a month ago still no package and I have emailed them 3 times now no responce either. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-01-23

"Great store, cheapest prices I've seen. Had an issue with an order not making it once, they replaced the order free of charge with no hassels what so ever. Highly recommended!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

4/5

2012-01-01

"I have placed many orders and each time I keep hoping that the shipping will speed up. NOPE. too bad, they would prob do more business if it didn't take a month to get a product"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2011-12-22

"do not use this company.they will tell you that your card is wrong then days later they will run your card again setting off a fraud alert and you will get screwed by your bank. when this happens they will tell you that you never made an order at all..do not use cigoutlet."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

3/5

2011-12-06

"The only problem I have with Cigoutlet is the lost parcels (which they replace) and the 4 weeks it takes to receice the order. If they started shipping by Air Mail and not by boat they might not lose so many parcels. Another site I order from only takes 12-14 days but is more expensive."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2011-11-19

"Ciagettes are a better quality than those in the U.S. Prices are good, but I think shipping costs are much in excess of actual costs. It is not uncommon for shipments to be lost in the mail. Cigoutlet makes good for lost shipments, but in the meantime, cigarettes must be bought locally until the replacement shipment arrives. This is usally an additional 3 to 4 weeks."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-18

"This was my first order and i am happy with it. the only concern i have is, i have ordered 2 packs marlbaro red and i have been charged seperate shipping for both the packs where as i received it in one parcel. otherwise everything was good."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-14

"just made my second order with Cigoutlet.net. i was very happy with the first order, and liked the quality and taste of the smokes. better than our US smokes. the only draw back is it takes 3 1/2 to 4 weeks to get your orders, so if your not on top of making new orders in time to keep yourself in the overseas smokes you'll be buying from your old favorite store paying double, too. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2011-10-22

"I'm buying cigarettes from this company for many years, and in general I'm very happy with their products and services. Their prices are lower than in most companies, and the quality of cigarettes is very good. Occasionally shipping can be slow, but this depends on the postal service, not the company. I'll keep buying from them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-14

"Placed my first order with Cigoutlet on Aug 24, 2011. I *think* it took about 4 weeks to receive as I don't remember the exact date they arrived. My cigarettes arrived in great condition. The tobacco was a little loose but nothing that a good packing didn't fix. I have no complaints about Cigoutlet.net.

I just placed my second order and hope it goes as well as the first!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-12

"The best! Buy it here you won't be disappointed"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-09

"Been ordering from these guys for years. Product is always fresh. Most orders are received within the timefrome quoted. Occassionally order is late. Need to give yourself an extra week or so just in case."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-10-01

"Very happy with the quality of the products.

However, sometimes you get the cigs within two weeks and other times they arrived within two months; otherwise, they are the best place on the Internet to buy real brands that are made in Europe.

I purchased some cigs from another online company, trying to save a few more bucks, and they were so flakey that some guy had to call me to verify that I placed a credit card order with them. The cigs did arrive, but a couple of months later they tried to charge me again when I didn't order anything from them, and then they sold my identify on-line to some Bozo that tried to change all the addressed on my bank and credit cards. It was a real pain to fix. I had to get all new accounts, and it took over 45 hours to fix.

I've never had a problem with CigOutlet.net, and will only purchase from them in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-09-17

"Service, delivery, customer support all are EXCELLENT!!! They keep their commitment. Safe place to order. You will like it."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A