"Be warned about this company. They will give you the runaround once they receive your money. I know from experience and I am still disputing my current service.
I have FINISHED two (2) sets of aligners and with both completed sets the results did not match what was initially projected. My bottom teeth still are not straight.
I find the service I am receiving from BYTE horrible. If you have an issue, the representatives will only speak to you via generic emails. At this time, you cannot speak with their Clinical Support Team. I have begged in emails and by calling the customer service line for someone to reach out and discuss my issue. Not one call back. I spoke today with a customer service supervisor who said I he strongly thinks I would get a call within the hour from the Clinical Support Team as he made a note in my file to expedite my claim. No call, just two generic emails today saying they may implement a call system soon. It’s unacceptable.
In my first set of alligners when there was an issue, after disputing with customer service, I was finally given a link to schedule a call with Clinical Support. I’m not sure why that service is no longer offered but that should be an essential part of treatment.
I have explicitly followed the instructions given by the staff throughout 9 months treatments and on multiple emails have received conflicting information about my treatment. In my latest email received the representative mentioned issues with my TOP aligners. The completely wrong set! It’s frustrating as I can’t reach out to the associates as it is a just a generic email. My treatment keeps getting prolonged as I wait days for a new response.
This company lacks communication and customer service skills. I don’t believe it is unreasonable to ask a company that you have purchased a service and an additional extended warranty program for a call back to discuss treatment.
I recommend going through a dentist where at least you have an office with regular visits to monitor your treatment."
"Good luck trying to catch anybody on the phone and if you email them which is the only mode of communication they will respond to it’s usually 3 to 5 days of a turnaround. I was not a good candidate if I am you I would probably seek the opinion of a professional dentist and if you need work go down to Mexico where the cost is 25% of America. Literally like 10 miles south of Yuma Arizona you find an entire town full of dentists that are ADA approved etc. that can help you"
“Thanks so much for the awesome review! We cannot wait for you to receive your aligners and get started with your treatment plan. Our team is always here for you every step of the way to make sure you feel supported throughout your entire Byte journey :) ”
"Waste of money. They find every excuse to void guarantee if there is an issue. Instead they will ask to pay additional $699 to fix aligners error they made in a first place. I followed treatment plan as instructed. Ordered retainers because they told me. Then I contacted them about bottom teath still being out of place. I have contacted them before 14 days of treatment completion as instructed. After 2 months of sending duplicates of photos per their request, they eventaully send me an email stating that because I ordered my retainers before reaching them first if forfeits guarantee. There is nowhere in their website states that. I ordered retainers because they told me so and I have answered in their useless treatment app that treatment was not satisfactory before hand. Now they want an additional $699 if I want results they promised in a first place. And now they are ignoring my response. Complete waste of money."
“Hello Rita, thank you for leaving this feedback we can understand your frustrations and always strive to improve our customer experience. We want every customer to get the smile we promised in the safest way possible. When we receive a customer's impressions our team will create a custom treatment plan to address the needed alignment and movements. Every person's anatomy is different and sometimes teeth can be a bit more stubborn than we anticipated. That means that we may have to adjust our approach. Every customer is covered for additional adjustments with our Aligner Guarantee at no extra cost as long as treatment guidelines have been followed. We are willing and happy to make these adjustments to ensure our customers leave with a smile they'll love. We want to look into your concerns and do what we can to help. Please give us a call at 866-765-2327 or send us an email at bytereviews@byteme.com. We are standing by for support!”
"Similar to many complaints, support is incredibly frustrating. I should have seen this as getting an orthodontist to speak over the phone from the beginning is incredibly difficult, but seems to be nearly impossibly once you submit payment/start service. Phone/Chat support are useless for getting anything more than a basic FAQ, and point to email support, which has you running in circles. Do not waste your time with this organization."
“Hello, thank you for leaving this feedback we understand your frustration and work our best to improve on our customer experience. Please note that due to a higher-than-normal volume, we have been encountering minor delays in our response time. We have since got our response time back into the 24-48 hours between emails and our phone lines are fully open from 6 AM to 7 PM MT. We want to look further into this for you, please give us a call at 866-765-2327 or send us an email at bytereviews@byteme.com. ”
"I purchased invisible aligners to wear at night in October 2020. I wore each aligner for the recommended period and my teeth never got straight but I had so much going on in my life (a move, a death, my parent diagnosed with Alzheimer’s etc. ) that I was delayed in completing the program. After I got settled in my new house I decided to just ask for the retainers that I had already paid for and not complain that their product never straightened my teeth.
When I asked for the retainers, Byte told me that I still was due additional aligners for my bottom teeth that they had not yet sent to me. I asked them to do so. They asked me to send a picture of me wearing my final aligners (the final aligners that they had provided) which I did. Then they told me that my teeth were not fitting in them and to go back to a previous aligner. In my move I had thrown they old aligners away as I thought I was done with them, so I wasn’t able to go back to wearing my previous aligners. I asked them to just send me the aligners for my bottom teeth that I had already paid for and the retainers that I had already paid for and my plan was just to call it a day. After a lot of delay (many weeks elapsed from the beginning to the end of this), they sent me an email saying that by throwing away my used aligners I had voided their guarantee and that if I wanted “reentry” into the program I would have to pay an additional $700. They refused to send me the aligners for my bottom teeth that I already paid for and the retainers that I already paid for (I paid them over $2,145 for this and an additional $95 for the impression kit).
This seems unfair at the very least to refuse to send me what I already paid for when I am not asking for anything additional.
"
“Hello, thank you so much for leaving this feedback. We take all of this into consideration as it helps us improve our customer experience and service skills. For starters, due to a higher than normal volume recently we have encountered some minor delays in our response time. However, we have since been working hard and minimized the time back to 24-48 hours. Our phone lines are currently open and are available until 6:00 PM MT we can be reached at 866-765-2327.
As for any extension to a plan we understand everyone's dental anatomy is different and some teeth will not always move as predicted there may be times when treatment time may take a little longer than anticipated. If this does not help, we are proud to offer our Aligner Guarantee which will provide additional adjustments based on new impressions to ensure we get the promised end results free of cost in compliance with our guarantee guidelines.
We want to look further into any questions or concerns for you, please send us an email at bytereviews@byteme.com. We are standing by for support!”
"I have purchased aligners lats year after one year of treatment 15 set+ a new 13 set of aligners my tooth are not straight. I did not receive any support or response from the company."
“Hi there, we want to look into this. Please send us a message via Facebook or call us directly at (877) 298- 3669. We want to make sure you feel supported through your journey with Byte. We look forward to connecting with you. ”
"It started ok but it turned into a pita.
First of all, the treatment is taking way longer than advertised, I wore each set of aligners as directed, using the hyperbyte twice or even 3 times daily.
When I reached my last set of aligners from the first batch I requested the second batch of aligners. I was told that I need to go back because these were not fitting properly, so I went from set #15 to #9!!! "
“Our team is here for you if you ever have any questions! Thank you for your review:)”
"Great assistance from doctors"
“Hi! Thanks for your review. Our priority at Byte is to make each customer treatment as simple, smooth, and supportive as possible. Please reach out if you have any further questions or comments :)
”
"Great care from my Byte Advisor.
After week 12 of aligners; I can enthusiastically say that the service has been amazing and I am seeing results.
Thanks Byte!!
JJL"
“We are so happy to hear this. Thanks so much for the awesome review :)”
"I love always having the helping hand of Madisen. She always goes above and beyond for me!"
“Hey Bailey! Our goal is to make sure that our customers are receiving the support and care they need throughout treatment. We are so happy to hear that about our team. If you have any questions, feel free to reach out to us :)
”
"EXTREMELY DISAPPOINTED! It’s so frustrating when you INVEST your TIME and MONEY in a company that does not back up their product.
Most people reviewing here do it before the treatment even start, when they send you and email asking to review. I didn’t do it back then because I thought “I haven’t even started yet!”
I started my treatment in Jan (so 10 months ago) in the begging they seemed to be following up every step. Emails, calls you name it. Until they got the money and I got the aligners. After that not a peep from anyone. Week 12 and I had to email them about my aligners, sent some pics and yeah… had to go back some weeks due to se air gaps between aligners and teeth. Fine it happens, wasn’t expecting perfection. So I go over some steps again. Note that now emails take forever to be answered!!! Well 10 months later and I lost bottom part of aligners 14 and 15. Ask for a replacement, more pictures needed to show my progress and threats I’m gonna be charged for them and if I don’t send out pictures they won’t send me the retainer! They also say they sent and email week 13 that according to them sometimes get lost in junk/spam (funny how only after we pay the full amount of the treatment emails get lost!), asked for proof and didn’t get anything but my own emails tread with the complaint. Again they tell em to go back yo week 12 to fix gaps! My teeth literally have no more place to go and for replacements they wanna charge me 250 dollars! I just wanted to finish my treatment. DO NOT RECOMMEND THIS COMPANY! Unless you wanna wear aligners for the rest of your life, they do not finished their treatment. "
“Thank you for your feedback. We hear your concerns, and we would like to provide some insight into our process. Here at Byte, we're proud to offer a remote clear aligner experience. As your Byte treatment is more independently guided than traditional orthodontics, there's more freedom to monitor your own treatment while still following the guidelines provided by the Byte team. This said we do need to have check-in policies in place to ensure that our customers achieve their treatment goals.
Without the opportunity to evaluate your treatment needs chairside, we require photos to review your progress. Photos allow us to determine whether the aligners are fitting well and whether the teeth are moving according to plan. They also help us to identify any areas of concern that might impact treatment down the line. We want to address your concerns and do what we can to help. For immediate assistance you can reach our team at 877-298-3669.”
"Very happy with my experience soo far the byte team has been very helpful."
“Thank you for your feedback! Happy to have you a part of our Byte family :)”
"I've had a great experience with Byte. From the seamless setup to the check-ins. They even caught one of the retainers not sitting right in one of the check-ins and immediately had a plan in place to fix it. I feel very taken care of."
“Thank you for the great review! We do what we can to make the byte process as smooth as possible, from the moment you complete your impressions to the day you receive your retainers. We can't wait to see your final results! ”
"Happy to see these actually work, very good for a very reasonable price. Customer service has been great along the way and looking forward to my results at the end.
Would recommend to anyone wanting a cheaper yet effective way to straigten their teeth. "
“This is so exciting! We are thrilled to hear that you are already noticing a difference. We are here for you through it all, so any time you have a question, email support@byteme.com or give us a call at 877-298-3669 and our team would be happy to help. Thank you for choosing Byte!”
"Super excited about my experience so far. The Byte team has been great, and I’m looking forward to this journey "
“We're so excited to follow you along on this Byte journey. Our team is here for you every step of the way so if you have any questions, don't hesitate to reach out :)”
A rep from byte, ByteIC, has responded:
“Hello Sylvanna, thank you for this feedback. We understand your frustrations and take this feedback into consideration to help improve our customer experience. Byte works hard to create a treatment plan that addresses each customer's particular concerns in the safest way possible. The team draws upon clinical experience and training to select the movement strategies that will work best for each customer's needs. In some cases, teeth are more stubborn in their movement than anticipated. If the initial techniques that Byte selected were not effective, using the new impressions to adjust our approach is the best next step. Altering the strategy does not mean that the initial treatment was unsuccessful - it just means that some time must be added to get that perfect smile! We offer these adjustments with our Aligner Guarantee as long as treatment guidelines have been complied with. We do understand how important communication is, especially in a treatment that involves oral health. For this reason, we apologize for any recent delays in the response time and have since got our times back into the 24-hour wait time between emails and our phone lines are fully open from 7:00 AM to 6:00 PM MT. We want to look further into this for you, please give us a call at 877-298-3669 or shoot us an email at patient.byte.com/support. We are standing by for support.”