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Return/Replacement policy:
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5/5

2003-05-03

"Second time I've ordered within 3 weeks. Both times shipped next day and arrived promptly (3 days). Excellant value on the Harma cases (ordered 4). A+ and will use again!"

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3/5

2003-04-22

"I recently purchased a power supply for a really good price. I'm not happy with the shipping since i still haven't gotten my package. I don't know if i will buy from this site again."

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5/5

2003-04-10

"I needed 2 cheap cases, BuyPCDirect had them. $25/each shipped. I ordered the afternoon of the 3rd, received shipping notice and tracking number the afternoon of the 4th and got my cases on the 9th. They were well packaged and arrived in excellent condition.

I certainly will order from them again but I would be more comfortable knowing how they perform in the return/exchange department.
"

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Being updated on the exact date the delivery was sent
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Ability to determine if a product was in-stock real time
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2/5

2003-04-09

"I bought 2 POWMAX 400w PSU's from them they sent them quickly and hassle free. However One Item had died and I am waiting on RMA information but all in all not a bad transaction. No 1-800 number is also a minus.

*Update* NO RMA reply to numerous emails no 1-800 number do not buy from them if you plan on returning something or have a problem!! Im out one PSU that was used for less than a week!
"

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5/5

2003-04-06

"Purchased a 550w PS for the ridiculously low price of $29. Received and installed it four days later. Not problems at all. (My CPU temp has dropped 4 degrees because the PS has two fans.) "Free" Shipping too! Will probably get another soon.

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-04-06

"Chose them over competitors who had the product for $1 or $2 less because of their website design and accurate description. No problems arose with the order. Shipping was pretty fast. I'm fairly satisfied and I would definately do business with them again. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-04-03

"This vender has my utmost respect.Saw a post on Anandtech's Hot Deal forum.Checked resellerratings to find a 10. Ordered 4 computer cases and an extra power supply on 03-31-03.All arrived in excellent condition 04-02-03. Double boxed & expertly packed.Also sent prompt e-mail confirming order, as well as tracking numbers.Excellent prices on sale items.They didn't gouge on shipping either.Would definitely do business with them again. "

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5/5

2003-03-31

"I placed an order Sunday (03/23/03)night for an LCT LT 10GA ATX Mini Mid Tower case w/400W PS. shipping on this item was free. I received confirmation and UPS tracking number Monday 03/24/03. The case was delivered Friday 03/27/03 in good shape. Price was good especially with free shipping. This was my first dealing with BuyPCDirect.com but I would not hesitate to do so again. "

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5/5

2003-03-23

"Purchased ASIA PRO 8626 Mid Tower Case, ordered it sunday night, shipped out monday. Received it Thursday. (free ground shipping from CA to OR)
Case arrived in good condition. Good price, quick ship.
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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-03-04

"I ordered a power supply from this firm. The price was good, with free shipping. My order arrived in about a week in good shape (although I would think that it would be pretty hard to damage a power supply), so no complaints. Although I don't believe that they notified me when my order was shipped, I was able to access my account online to find out status. Recommended."

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5/5

2002-11-09

"Bought a computer case and power supply.

- Shipped 24 hours after ordering.
- Reasonable shipping rates ($8.83 UPS ground).
- Miscomputed tax at 12% of purchase price (supposed to be 8.25%).
- Merchandise arrived in time and excellent condition, exactly as advertised.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process