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Return/Replacement policy:
0.00/5


Verified
5/5

2006-03-28

"I don't know what happened with those other customers, but BuyPCDirect certainly didn't fail me. I was looking for a retailer with a black Microsoft Intellimouse Optical, and BuyPCDirect was my last hope, as they were the only ones to have it in stock. Their six-month rating was appalling, but their lifetime rating was good, so I decided to order one from them. The ordering process was easy, and the shipping was very fast. The mouse came on the earliest possible day of the rate that I paid for. Overall, I'm very satisfied with BuyPCDirect."

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Overall quality of the company
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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
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Verified
1/5

2006-03-25

"I use a unique, disposable email address for each vendor I order. I have just gotten a phishing email to the address I have reserved for BuyPCDirect. They are either selling email addresses (against their policy) or are not taking proper care to protect them.

The parts I ordered came in good time and were as advertised but I worry about the credit card I used with them if they can't keep my email private.
"

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Verified
1/5

2006-03-10

"It took 3 days to ship the item. I paid for UPS 3-day select, and they shipped using the cheapest service (USPS).
I emailed them asking for a refund on the shipping charges, they never responded. Be warned, I will never purchase from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2006-02-18

"I reveived everything besides my round IDE cables, but yet I was charged for them, wouldent mind getting them."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2006-02-17

"i placed an order with them,now it is over 1 week later..they have charged me for order, but it has NOT shipped,they have NOT answered my e-mails, i placed 2 orders at other resellers at the same time and have gotten both already..buypcdirect is pathetic, their customer service sucks .. the prices seem ok.. but they got me good for shipping.. 1/4 of my order price is shipping.. they do NOT hesitate to charge you, but fail to deliver.. i will NEVER do business with this sham company..they suck."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
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Web site being easy to use

Verified
1/5

2006-01-09

"It took almost 1 1/2 weeks before the first order was even acknowledged via email. Other orders placed that same day from other sites. Were received right away. An email was then sent that same day stating the order was canceled. No longer available. Upset I still gave them a second shot. I ordered a different case bundle Jan. 06. Order was for two of them. Today 09 I get an email from them stating: We have currently run out of the keyboard, mouse, speaker that comes with this case bundle, would you like us to offer you a 10% discount on your order. Or would you like to cancel this order. I had to cancel. This is by far the worst vendor I have ever dealt with in my 16 years of buying off the web. My advice to all. Don't bother ordering from BuyPCdirect.com. I personally would not try and do business with this vendor again. 04-16-06 After this raiting was given I had several fraud charges on my credit card. This place was the only one I used that card on. Watch out! It is now under investagation."

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Overall quality of the company
Pricing of products and services
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Value the company offers
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
N/A
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-11-09

"I wish you had a bigger selection. The prices are good and I recieved my stuff fast. I wish there was something other than those sneaky little packing peanuts you could use as filler, just sayin."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Being easy to reach
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Being knowledgeable
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Verified
1/5

2005-10-11

"It took almost 2 weeks before the order was aknowledged via email and shipped. Other orders placed the same day, from other re-sellers, were recieved promptly. A shipment notification from this vendor was recieved only today, 10/11/05. This is by far the worst vendor I have ever dealt with as far as customer service and order processing is concerned. I will NEVER do business with this vendor again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is easy to do business with
N/A
Is trustworthy
N/A
Is consumer focused
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
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Making decisions on their own
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Being knowledgeable
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Verified
5/5

2005-08-23

"Super. That's all I can say. Ordered on 6PM PST (after their business hour), then order shipped out next day noon. Great packaing as well. No trouble I had to deal with."

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Verified
5/5

2005-08-10

"I shop online several times a month and have been doing so for several years,with all stores in mind I give my review.This store has many options for payment,they processed my order within three days,their site is easy to navigate and have a good selection of products their prices are sweet on the wallet I must say it was good doing buisness with them.and will buy again soon.the item I bought was the kingwin aqua star 3000 it's awsome(read club overclockers review)and this store is the only one that had it.one final word why eat egg when you can have steak."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
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Web site being easy to use

Verified
3/5

2005-05-23

"The Price was right. But the site shoping cart and prices do not work right. Ex. a mouse says its 10.95 and add to cart it comes up at 14.00. My order just about a week ago still has not been shiped not sure why buy not really happy about it."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

tr7
Verified
1/5

2004-10-01

"I placed my first order with them based on all of the positive ratings here. I ordered a 500 watt power supply that their web site states has a UL approval rating as well as a number of others. According to UL any product that they approve MUST HAVE the UL label on it. Not only does this product not have any UL approval labels, it doesn't have any of the other ratings their web site states this has. It's just a scam to make a crappy power supply seem like a good one so unsuspecting people like me will buy them. I call that fraud. I've contacted them and am awaiting their response. I give them a very poor rating based on fradulent data give to me."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
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N/A
Being trustworthy
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Resolving problems
N/A
Making decisions on their own
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Being knowledgeable
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5/5

2004-06-26

"Seller had the best prices on the product I was after. Ordering was very simple and the shipping went quickly. I can't ask for much more :)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
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Verified
5/5

2004-06-19

"I purchased an Ahanix EX100 PC case, my first bare case purchase, although I normally purchase dozens of pre-configured PC's throughout the year.

EXCELLENT CASE!!! Superb quality, blazing-fast shipping, and unbelievable price. I'll be ordering more from these guys!

THANK YOU!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
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Verified
5/5

2004-06-01

"Item as described.
Fast shipping. Good coommunication
with all the info.
Would buy from again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
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Being easy to reach
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Making decisions on their own
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