"Comcast has zero respect for customers! Last year when UFC signed with FOX my daily fix of UFC fights went to FUEL TV but comcast doesn't have it here in Georgia! We have asked numerous times by phone, letter, and website to see when we would get fuel tv here but nobody will give you a straight answer! One rep. will tell you soon while the next rep. will say they have no idea what fuel tv is! We even have a facebook page for people to sign requesting the channel and even though it has thousands of followers comcast ignores us all! Most have had enough and switched providers but me and others like me don't feel we should have to leave due to comcast lack of customer care service! Thanks comcast I have now missed several fuel tv live fights as well as the daily repeats and news shows!"
"It understood that one should not expect an absolute and permanent flawless service and 100% uptime but the number of outages and disruptions experienced with my comcast internet+ phone services are beyond the norm and by no means acceptable. Such outages happened on a regional level, it has happened about 12 times and can take hours to be addressed. The idea of paying a early termination fee , and the use of an early termination fee as mischievous mechanism to threat who are not satisfied with their subpar and low quality services seems amoral and ludicrous to say the least. The large number of outages and disruptions in a regional and local level of comcast services has been a high publicized matter, and no one should be obliged to pay for or otherwise be penalized for terminating service that clearly fails to deliver and are not deemed reliable and dependable. My experience with the quality, standards and reliability of comcast internet services and how their handle problems that they themselves created is the worse possible ever. Att clearly has its fair share of issues but is by all means serveral orders of magnitude better than comcast in terms of quality of services and customer services.
Did you know that?
Comcast (CMCSK) was actually 2012's winner in Consumerist.com's annual Worst Company in America contest. It's being accused of dodging the distinction this time around by asking employees to vote multiple times for its competition."
"Buyer Beware. The giant company Comcast Cable TV, Internet, & Phone company, now trying to look like AT&T U-Verse with a new brand Xfinity is a highly profitable corporation dedicated to:
Hype and Spin "Customer" Service centers (actually a euphemism for American Automobile Dealership Sales Thechnique Extraodinare).
After a few encounters with a Comcast call center, you wonder if they are forced to use a unique Comcast dictionary. If you must speak with them (I advice staying away from Comcast altogether), insist they use U.S. English, not Comcast-ese. Here are some tips: "Package" means overly complex intentionally complex billing. Think Automobile salesman number mumbo jumbo, designed to make it look like you got a decent deal but the end paperwork contains surprise odd ball charges and fees which bring the minus amounts right back-in. Packages "Triple-Play" supposedly saves you money. Money compared to what? Who knows?
Want to reduce your bill to something less than a car lease bill? Close your entire account, that will get their attention. You will be switched to a "retention" agent who suddenly speaks a different tongue. Hold out, Stand your ground. Let it go to making an appointment for a tech to pick up your hardware (yes, they can suddenly come to the house free of charge). Wait for the power player retention agent to ring you, everyday at the same time. Wait a few days. Then hint you may consider keeping Internet. Now we use our dictionary. Force a decent discount for Internet for 12 months. Now, get an RCA indoor digital antenna from Amazon ($16 to $24 free ship) and buy a Roku 2 Box for under $90. This beautiful tiny box does a great job of streaming video from Internet to your TV. It your TV was made this century, Roku can connect to it. Install the free Crackle, Internet Archive, Vangard, PubDHub, Netflix apps (Its very easy). For $7.95 a month stream an endless amount of movies, TV shows, documentaries, all higher quality than cable TV video.
You will be surprised how many stations you can get now with a simple antenna and some stations have many new stations, Toledo PBS has 6 additional channels, all HD digital. Telephone? Use a minute cell phone and subscribe to Skype $2.95 a month unlimited calling US & Canada. Use it for calling out... "
"I can sum up my experience with Comcast in two words: hot mess. In the year I have had service with them and the TWO different cities I have had my services, there has ALWAYS been something wrong. If my bill's not inaccurate, my DVR is messed up. If my Internet isn't out, the representatives are rude. If my phone isn't experiencing outages, my Cable is a black screen. You get the point. If it's not something, it's something else. I have unlimited local & long distance digital phone, premium Cable package with HD/DVR and their fastest High Speed Internet. I'm sure you can imagine how much money I fork over to this joke of a company each month. I've heard some good things about Comcast, but I have lived on the West side of Indiana in a large city and the East side of Indiana in another large city (about 2.5 hours away from one another) and had the same issues at each location. Lucky for me, Comcast has been the ONLY provider available at BOTH locations. If you have a choice, unlike myself, choose something else. "