"Wrong product was sent to me. I returned it and 13 EMAILS and NINE WEEKS LATER!, received my refund for my purchase! Still fighting for the return shipping that they owe me seeing as it was their fault. (as per their website). Terrible terrible customer service. It is a company that does not take it upon themselves to correct a mistake that they have made. "

"In 2011 I ordered a cast iron sink from Faucetdirect (a build.com company) and had a fabulous experience. Even will having to pay custom charges it was a very smooth order. Naturally, when we decided to by a tankless water heater we decided to give build.ca a chance. We’d avoid the topic or customs and hopefully improve the delivery schedule. Big mistake.

Even though all items were in stock and identified as being regular shipping timelines, nothing was shipped for 10 days. Getting status updates was impossible as customer services is handled in the US but the Canadian customer service folk are apparently terrible at responding to their requests for information. The only saving grace was the US customer service agent was really nice but he was still unable to get us any information out of the Canadian staff.

The order was large enough to require a carrier. We've received carrier shipments before without issue but in this case build.ca employed a shipper that just doesn't show up. We booked them to arrive at 8am one morning and they simply didn't show. It's been two weeks since the order was placed and nothing has arrived.

If you are working under any sort of timeline I STRONGLY suggest not using build.ca. Their stated delivery timelines are highly suspect and you are likely to find any customer service experience to be very frustrating. If you are going to order from build, order directly with the US firm (build.com). Use the Canadian version at your own peril.

Given my experience thus far I only pay that I never have a warranty issue.
"

"At first, i was hesitant about this company after reading some bad reviews about them warning Canadians to stay away. However, I did it anyway because they are way cheaper than Homedepot. I thought that I'll risk my $272 so i went ahead and ordered 2 fans. According to their site, shipment takes 3-5 days. I ordered it on a Sunday, arrived 1 day later. Fast shipping! Great product! From a satisfied customer from B.C."

"I ordered two cutting boards and they were ship promptly and arrived in 2 days in good condition"

"ordered a thermostat,

-item price was great
-shipping price was great
-item page was complete and thorough (didn't need to ask any questions prior to ordering)
-online ordering process was easy and straightforward
-was auto emailed an invoice upon order completion
-ordered on a saturday and it shipped on the immediate tuesday
-i was emailed the tracking # when the item shipped
-item was well packaged (double boxed) and was as described

"