"Bronson Design Studio is one of the best companies I have ever worked with. They have a wide selection of quality brands. But, you might say, “There are many companies who have a wide selection of quality brands.” But the difference is in HOW they treat their customers BEFORE and AFTER the sale. Their web-site is easy to use and ordering something is such a pleasant experience. I appreciated the way they debited my charge card after the order was shipped. They kept me informed throughout the whole shipping process. The beautiful lamps and mirror that I ordered were delivered within a week. Now here is the best part. It’s about how they treated me AFTER the sale. I had a small problem with the mirror. Dave, the principal owner of Bronson Design Studio, responded quickly to help me with every aspect of the situation. I was very happy with how he solved the problem with the mirror to my satisfaction. I am pleased to say, I am a very satisfied customer and look forward to purchasing other furnishings with this fine company. If you are planning on doing business with Bronson Design Studio, I am sure you will also have a very pleasant experience."
"We recently moved into a new home and ordered several items online. My most recent purchase was from Bronson Design Studio. I ordered a beautiful large piece of wall art and it was delivered very promptly. However, the large carton was obviously badly bent during shipment and the piece was badly damaged. I called Bronson and left message about the damage to package and art piece. I was called back within minutes from Dave and was told that a new piece was being shipped out to me that very same day!!! WOW!! I have ordered hundreds of items over the internet in recent years and have never had such prompt courteous service!! I will (and already have) be ordering many more items from Bronson Design Studio. Real people great service!!! I highly recommend to anyone who loves quality and service to order from Bronson Design Studio!!! "
"Bronson Design Studio is one excellent merchant to do business with. They are always very helpful & in my cases, have gone above & beyond the usual buyer/seller transaction. They have spent time locating discontinued merchandise for me & also have helped get replacement merchandise from the manufacturer when mine arrived damaged. They are one of my favorite go-to merchants when I want quality merchandise for reasonable, competitive prices in a very timely & friendly manner. I would highly recommend them to everyone."
"This is truley an honest company and is most respected by me. The return policy is outstanding and their customer support was very helpful. I have placed several orders with them and highly recommend them. Wish more companies are as honest as them. Thank you Bronson Design Studio!"
"I purchased 4 Uttermost fixtures from Bronson Design Studio. Their service was excellent as was the communication regarding shipping delays beyond their control and a damaged fixture. Dave quickly contacted the manufacturer and a replacement fixture was shipped promptly. Both my business and satisfaction were important to Bronson Design Studio which is rare in today's world. I would definitely do business again with this company!"
"Bronson Design is fabulous! Can you believe it - online sales with real people who really pick up the phones.. and I mean quickly! Wonderful turnaround and seeking out my not in stock, discontinued item choices from the makers, then replying to me for a yes or no on the purchase. I am immediately ordering more items the same way with Dave. I can't say enough how good this experience was. Thanks BDS! - first time buyer."
"This was my second order from Bronson Design Studio and it will not be my last! I heard back from from Dave right after I submitted my order; he let me know the items were on backorder and the expected date they would be shipped. My order came earlier than expected and was in perfect condition. Really great service and the prices are exceptional!"
"They were very helpful in getting me the floor lamp that I was searching for. This lamp was discontinued and they assured me that they had 1 left in stock. The lamp did arrive in perfect condition. The lamp was well packed for shipping. I was very satisfied with my purchase."
"great pricing - prompt shipping - friendly customer service!"
"Would definitely do business again. I ordered an item that was on backorder and received it quite a bit sooner than the date quoted."
"We are very pleased with the mirror purchased from Bronson. It is exactly as described and looks simply gorgeous in our new bathroom. Communication was easy and we would definitely do business with them again in the future."
"I recently ordered the Gotham mirror from Bronson Design Studio. Even though it was beautiful, the scale was not right for the space. I e-mailed Dave at Bronson and was pleasantly surprised at the quickness of the response. I told him I would like to return the mirror and order another one. He said no problem and e-mailed detailed instructions on the return and called the company who supplied the new mirror I wanted to order to see if it was in stock. He even commented that a rep of the company had purchased the mirror herself and it was beautiful. Dave e-mailed precise instructions on how I was to handle the return. Everything went smoothly. Dave even e-mailed me to say the original mirror had been received by the supplier and a credit had been issued. I received the Tampico mirror and it is gorgeous and fits perfectly!!! I would not hesitate to order from Bronson in the future. They are extremely professional and trustworthy. This is so important when ordering on line. I have already recommended Bronson Design Studio to a friend."
"Very, very pleased the the ordering, and submitting of this proeduct online. Site was very user friendly. Picrures were clear and specifications were exact. AND, my order was delivered very promptly, within 5 days....AMAZING....thanks, good, no great site to order. "
"Great service and product. I love my new mirror! It was a good price, in perfect condition and came in a timely manner."
"I ordered a mirror which arrived broken. When I contacted Bronson about it they immediately offered me a credit and told me to give the mirror to a needy organization. I was so impressed with their customer service and follow-through.
~Angela Heal"