"If I could leave a negative star I would! I write to them after the check I wrote to my landlord was returned/rejected. I explained what happened and asked for a refund since I couldn’t use the rest of the checks I received and they told me there was nothing they would do and I should try ordering more at the introductory rate. "
"About $65 for 4 boxes of checks on an intro offer! Much cheaper than the bank, excellent quality and variety of designs to choose from. I would highly recommend."
"Extra number added. No refund"
"Bradford Exchange was not helpful in helping me solve my online order. There was an error on the checks and they simply wouldn’t budge to work with me on resolving the error in a way that would bring about customer satisfaction. Definitely disappointed with this company."
"I ordered checks from bradfordexchangechecks.com back in October 1st. It took them almost two and a half months to send them, I’m now just receiving them in the mail! Upon inspection, the account number was off by two digits and the financial institution was not all the way spelled out. I called to see if I can get this fixed and send these back. They told me NO! If you order on-line, it is what it is. Your out of your money and don’t have checks! This is bogus! I’m reporting them to BBB. DO NOT BUY CHECKS FROM THEM! STAY AWAY!!"
"I ordered the BOGO checks just recently and never received my 2 free ones. Called customer service the same day I got the checks in the mail. Although the representative had a pleasant tone, she couldn't solve the problem. I had ordered online and apparently the wrong number of checks was ordered. Rep said I had to pay for another set of checks to make 4 boxes. Was put on hold for 30min. just to have her supervisor tell me the same thing. These checks are expensive with all their added on fees. This is definitely a bait and switch company. Shame. I have ordered jackets and wall plates from them in the past. Never again. They just lost a customer."
"I had ordered checks from then when i tried to find my recent order.It wasnt in their system,I then ordered another set,Oddly the next day the other order had shipped.I sent them an email to cancel the order didnt respond.Then i called them unable to cancel my 2nd order,If you would of called we could of cancelled it after i sat on hold for over half and hour,Terrible company.Now i am stuck with 2 sets of checks with the same numbers"
"I orderd printed checks from them and 4 weeks later they still have not shown up. They did offer me a refund but what about my checks in the wrong hands now? How could a company be so careless that the can't track your order. Wrong wrong."
"Left out a number on my account number and put my last name twice. Said I would have to re purchase, they would not fix it! "
"They advertise free shipping and low prices but that all doubles when they add a handling fee. Plus they recommend paying for better shipping."
"I order checks over 6 weeks ago. I was told it would be 3 more weeks.The supervisor told me there wasn't anything she could do to speed up the order."
"Sent me my checks. Took way longer than it should have! Sent me singles and wanted duplicates. Called and complained they wouldn’t do anything for me! "
"I purchased checks with a BOGO deal only to receive an email a week later that because I had purchased checks from Bradford in 2009, I was not eligible for that deal. My new charge was more than twice the original. I immediately responded and asked them to cancel my order, but was told that my checks had already shipped and thus couldn’t be canceled. I’m still arguing for a refund. "
"Online pricing was not honored. I checked out and was surprised to find the confirmation receipt come through for $16 more than the total online. I called customer service 4 times because I was hung up on and transferred multiple times. I'm told customer service to go online right now to see the advertised subtotal price and the subtotal amount on invoice is different than what they charged me, but no-one could figure out how to correct. So, instead of just refunding $16 to me, they cancelled my entire order. I'm hesitant to believe they will handle the refund correctly, but I will know in a few days if they scammed me on that, too. What a waste."
"When my checks arrived I noticed I had given them a wrong account number. My fault. I called and spoke with Sherry. With the help of her and her supervisor they came up with a solution that made us all happy. Love my palm tree checks, will order again. debi
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